Anyone noticed PSD NG Error code? at DVinfo.net

Rush Hamden · June 24th, 2004, 09:54 AM

I have had one complaint about this gyro motor error in DVXuser.com. Panasonic has been notified, and this is an easily repairable issue with only 5 known cases. Has anyone else experienced this error? Please post.

Jarred Land · July 2nd, 2004, 01:06 PM

ive been told of 3 cases.. seems like a small percentage.

Rush Hamden · July 2nd, 2004, 01:10 PM

Thanks Jarred.

Veljko Roskar · March 10th, 2005, 10:24 AM

We bought a spare AG-DVX100 14 months ago and never used it.

Well, our main camera needed service so I started up the spare and immediately the WARNING PSD NG error came on.

It does not matter whether OIS is on or not, and I pressed the reset button with no effect.

I guess this won't be under warranty since we bought it too long ago.

Who should I call for service if this is a known problem with new cameras?

Thanks.

Also see this thread:

http://www.dvinfo.net/conf/showthread.php?s=&threadid=34125

Veljko Roskar · March 10th, 2005, 10:27 AM

<<<-- Originally posted by Rush Hamden : I have had one complaint about this gyro motor error in DVXuser.com. Panasonic has been notified, and this is an easily repairable issue with only 5 known cases. Has anyone else experienced this error? Please post. -->>>

Actually, the manul says the PSD NG camera system problem indicates a problem with camera shake detection.

The GYRO NG warning warns of a problem with camera shake compensation control.

Veljko Roskar · March 22nd, 2005, 04:32 PM

Well, just got a quote for repair of the PSD NG error by Professional Audio & Video Service of Houston, an authorized Panasonic broadcast repair center.

>$2100!!!!!!!!!!

Mind you, this camera was never even used and showed the error when we first turned it on!

Anyone have a recommendation on dealing with Panasonic to extend the warranty?

<<<-- Originally posted by Veljko Roskar : We bought a spare AG-DVX100 14 months ago and never used it.

Well, our main camera needed service so I started up the spare and immediately the WARNING PSD NG error came on.

It does not matter whether OIS is on or not, and I pressed the reset button with no effect.

I guess this won't be under warranty since we bought it too long ago.

Who should I call for service if this is a known problem with new cameras?

Thanks.

Also see this thread:

http://www.dvinfo.net/conf/showthread.php?s=&threadid=34125 -->>>

Bryant Bush · May 30th, 2005, 02:00 AM

I had the problem about a week ago. It didn't seem to have any effect except making it difficult to see what I was shooting. Then it went away. Two days ago, however, it came back and I can't get rid of it. I hope it's not $2100 to fix. I bought the camera a few months ago on ebay so there's no warranty. I guess I'm just screwed.

Veljko Roskar · May 31st, 2005, 07:34 AM

I emailed and faxed Panasonic's Pro division customer service and faxed them as well -- no reply after 8 weeks.

Since I did not want to pay $2100 for the repair, I asked the service shop to disable the mechanism and the blinking PSD NG. They looked into it but couldn't disable just that warning.

I guess we'll just have to live with it, and not do any handheld shots.

If anyone else gets a quote for repair of the PDS NG WARNING that's significantly lower than $2100, please post details here.

Thanks.

Andrew A. Smith · October 16th, 2007, 09:03 AM

It is happening to my DVX100a with only 54 hours.Comes and goes.Works fine otherwise.Was wondering if anybody found a fix for this?

Veljko Roskar · October 16th, 2007, 09:14 AM

Nope. We're just using the camera on a tripod. I wish I could turn off the flashing error sign though.

Daniel Lang · October 22nd, 2007, 03:56 PM

Quote:

Originally Posted by Veljko Roskar

Nope. We're just using the camera on a tripod. I wish I could turn off the flashing error sign though.

I had this problem and it didn't cost anywhere near 2100 dollars. Go to these guys they know what they're doing. Sorry you have to deal with this, I know personally what a headache it is. Here is the post good luck

MRFilm,

We see this problem often. It usually requires a ribbon cable re-enforcement panel (hence the bulletin). Sometimes though, we have found that the bulletin isn't always the problem. We have a repair process that we perform to the lens. Those two things work about 95% of the time. The other 5% we need to change out the entire lens assembly. VERY rare though!

NOTE: You need to make sure that your service center has all of the collimation software and jigs to perform the needed back-focus adjustments before they estimate for lens replacement! If not, than your gonna get a blurry DVX back!

Best regards,

Andrew Hoffman
Senior Operations Manager
Specialized Communications Corp.
20940 Twin Springs Dr.
Smithsburg, MD 21783-1510 USA
800-359-1858
Fax: 301-790-0173
andrewh@spec-comm.com

Veljko Roskar · October 22nd, 2007, 04:00 PM

Fantastic. I'll get a quote asap. Thanks for posting. I guess my authorized service center leaves something to be desired.

Veljko

Veljko Roskar · January 15th, 2008, 03:33 PM

Well I just spoke to specialized communications and they no longer work on the AG-DVX100 camera. They referred me to Panasonic at 800-524-1448, who referred us (here in texas) to their Leawood, KS repair center. Too bad.

If anyone has a service bulleting, it'd be nice to get.

Veljko Roskar · January 29th, 2008, 05:18 PM

So we shipped the unit to Panasonic. $330 later, for:
CLEAN LENS CONNECTIONS, INSTALL PHYSICAL UPGRADE, UPDATE FIRMWARE, FUNCTIONALITY CHECK, CLEANING
we get the camera back and guess what? The darn PSD NG error pops up again.

So I call Panasonic service at 800-491-9986. The nice guy who answered immediately, says it can happen, because the "physical upgrade" is a piece of foam or something to make the contacts in the lens connect better to the camera body. So the problem can be intermittent (it never was for me, ie the PSD NG error never went away in any circumstance).

He said to send it in at their cost but warns me that our camera may need a whole new lens assembly , part number VXW0565 at ~$500 (their cost).

Mind you, this is a camera that indicates less than 1 hour of use.

June 24th, 2004, 09:54 AM	#1
Rush Hamden Regular Crew Join Date: Nov 2003 Location: Burbank, California Posts: 122	Anyone noticed PSD NG Error code? I have had one complaint about this gyro motor error in DVXuser.com. Panasonic has been notified, and this is an easily repairable issue with only 5 known cases. Has anyone else experienced this error? Please post. __________________ Want to get more from your hard-earned gear? Digital Cinema Filmmaking Course 24 hours of educational video on 16 DVDs, focused on filmmaking savvy, examples, demonstrations, and tips. Learn Scriptwriting, Formatting, Editing, Camera Operation, Lighting, Exposure, Audio, and Directing.

July 2nd, 2004, 01:10 PM	#3
Rush Hamden Regular Crew Join Date: Nov 2003 Location: Burbank, California Posts: 122	Thanks Jarred. __________________ Want to get more from your hard-earned gear? Digital Cinema Filmmaking Course 24 hours of educational video on 16 DVDs, focused on filmmaking savvy, examples, demonstrations, and tips. Learn Scriptwriting, Formatting, Editing, Camera Operation, Lighting, Exposure, Audio, and Directing.

March 10th, 2005, 10:24 AM	#4
Veljko Roskar New Boot Join Date: Mar 2005 Location: Houston, Texas Posts: 9	I have PSD NG on a new camera out of box We bought a spare AG-DVX100 14 months ago and never used it. Well, our main camera needed service so I started up the spare and immediately the WARNING PSD NG error came on. It does not matter whether OIS is on or not, and I pressed the reset button with no effect. I guess this won't be under warranty since we bought it too long ago. Who should I call for service if this is a known problem with new cameras? Thanks. Also see this thread: http://www.dvinfo.net/conf/showthread.php?s=&threadid=34125

March 10th, 2005, 10:27 AM	#5
Veljko Roskar New Boot Join Date: Mar 2005 Location: Houston, Texas Posts: 9	Re: Anyone noticed PSD NG Error code? <<<-- Originally posted by Rush Hamden : I have had one complaint about this gyro motor error in DVXuser.com. Panasonic has been notified, and this is an easily repairable issue with only 5 known cases. Has anyone else experienced this error? Please post. -->>> Actually, the manul says the PSD NG camera system problem indicates a problem with camera shake detection. The GYRO NG warning warns of a problem with camera shake compensation control.

March 22nd, 2005, 04:32 PM	#6
Veljko Roskar New Boot Join Date: Mar 2005 Location: Houston, Texas Posts: 9	Re: I have PSD NG on a new camera out of box Well, just got a quote for repair of the PSD NG error by Professional Audio & Video Service of Houston, an authorized Panasonic broadcast repair center. >$2100!!!!!!!!!! Mind you, this camera was never even used and showed the error when we first turned it on! Anyone have a recommendation on dealing with Panasonic to extend the warranty? <<<-- Originally posted by Veljko Roskar : We bought a spare AG-DVX100 14 months ago and never used it. Well, our main camera needed service so I started up the spare and immediately the WARNING PSD NG error came on. It does not matter whether OIS is on or not, and I pressed the reset button with no effect. I guess this won't be under warranty since we bought it too long ago. Who should I call for service if this is a known problem with new cameras? Thanks. Also see this thread: http://www.dvinfo.net/conf/showthread.php?s=&threadid=34125 -->>>

July 2nd, 2004, 01:06 PM	#2
Jarred Land DVX User Join Date: May 2003 Location: Vancouver Posts: 281	ive been told of 3 cases.. seems like a small percentage.

May 30th, 2005, 02:00 AM	#7
Bryant Bush Tourist Join Date: May 2005 Posts: 1	It's happened to me I had the problem about a week ago. It didn't seem to have any effect except making it difficult to see what I was shooting. Then it went away. Two days ago, however, it came back and I can't get rid of it. I hope it's not $2100 to fix. I bought the camera a few months ago on ebay so there's no warranty. I guess I'm just screwed.

May 31st, 2005, 07:34 AM	#8
Veljko Roskar New Boot Join Date: Mar 2005 Location: Houston, Texas Posts: 9	PSD NG error warranty I emailed and faxed Panasonic's Pro division customer service and faxed them as well -- no reply after 8 weeks. Since I did not want to pay $2100 for the repair, I asked the service shop to disable the mechanism and the blinking PSD NG. They looked into it but couldn't disable just that warning. I guess we'll just have to live with it, and not do any handheld shots. If anyone else gets a quote for repair of the PDS NG WARNING that's significantly lower than $2100, please post details here. Thanks.

October 16th, 2007, 09:03 AM	#9
Andrew A. Smith Tourist Join Date: Oct 2007 Location: Chicago, IL USA Posts: 4	Psd Ng It is happening to my DVX100a with only 54 hours.Comes and goes.Works fine otherwise.Was wondering if anybody found a fix for this?

October 16th, 2007, 09:14 AM	#10
Veljko Roskar New Boot Join Date: Mar 2005 Location: Houston, Texas Posts: 9	Nope. We're just using the camera on a tripod. I wish I could turn off the flashing error sign though.

October 22nd, 2007, 04:00 PM	#12
Veljko Roskar New Boot Join Date: Mar 2005 Location: Houston, Texas Posts: 9	Fantastic. I'll get a quote asap. Thanks for posting. I guess my authorized service center leaves something to be desired. Veljko

January 15th, 2008, 03:33 PM	#13
Veljko Roskar New Boot Join Date: Mar 2005 Location: Houston, Texas Posts: 9	Well I just spoke to specialized communications and they no longer work on the AG-DVX100 camera. They referred me to Panasonic at 800-524-1448, who referred us (here in texas) to their Leawood, KS repair center. Too bad. If anyone has a service bulleting, it'd be nice to get.

January 29th, 2008, 05:18 PM	#14
Veljko Roskar New Boot Join Date: Mar 2005 Location: Houston, Texas Posts: 9	So we shipped the unit to Panasonic. $330 later, for: CLEAN LENS CONNECTIONS, INSTALL PHYSICAL UPGRADE, UPDATE FIRMWARE, FUNCTIONALITY CHECK, CLEANING we get the camera back and guess what? The darn PSD NG error pops up again. So I call Panasonic service at 800-491-9986. The nice guy who answered immediately, says it can happen, because the "physical upgrade" is a piece of foam or something to make the contacts in the lens connect better to the camera body. So the problem can be intermittent (it never was for me, ie the PSD NG error never went away in any circumstance). He said to send it in at their cost but warns me that our camera may need a whole new lens assembly , part number VXW0565 at ~$500 (their cost). Mind you, this is a camera that indicates less than 1 hour of use.