warranty cleaning at DVinfo.net

Desi Tury · April 15th, 2004, 04:46 PM

Ok so i've had my dvx 100 for a year now, and have been taking very good care of it and it works great, the camera reads 43 hours.
Yes i know,,, not that much for having this cam for a year but my movie went over budget ok. ( sh t happens)
So my question is, should I send it in for a warranty cleaning?
or as a rule of thumb, (if its not brocken, don't fix it.)
does that apply to this?
or should I just wate till it really needs it, and not chance it coming back worse then when I sent it out. You know what I mean. I hear things.....

I have the two year pro video warranty.

Any info on this matter........

THANKS
DESMAN..............

Frank Granovski · April 15th, 2004, 04:49 PM

If it's not dirty, don't clean it.

Desi Tury · April 15th, 2004, 05:02 PM

wow Frank,,, that was a fast response..
I'm still editing,, while your answering the question.
But can you be more specific,,,any bad experiences.
or in plane english just wate till it needs it....

Frank Granovski · April 15th, 2004, 05:24 PM

I keep my cams clean and protected and so have never had the need to get them professionally cleaned. Why are you worried about cleaning? Are they dirty inside: lens, tape mechanism? The cam is still like new, no?

Desi Tury · April 16th, 2004, 02:08 AM

Yes it is.........(like new) thanks Frank

Michael Richard · April 18th, 2004, 09:08 AM

what is this warranty cleaning exactly?

Desi Tury · April 19th, 2004, 12:52 PM

Michael,, the warranty is a 3 year pro cleaning I got extra with the cam, this means that I can take it to an authorized dealer to have it cleaned or have it fixed and so on. (For free) meaning that I payed for it whan I got the cam.
It is through www.mackcam.com

Michael Richard · April 19th, 2004, 02:49 PM

Thanks for clearing that up. I have a Mack Warranty too. I guess I should read through the details a little more closely.

Stefan Scherperel · April 20th, 2004, 01:59 AM

I have read some rather disturbing things about the mack warranty relating to the time it takes to clean or have any kind of servicing for the cam. Some people have been saying that it takes anywhere from 6 to 10weeks to get their camera back. I would lose more money than the warranty covers in damage if I were to lose my camera for 10 weeks. No thanks for me.

April 15th, 2004, 04:46 PM	#1
Desi Tury New Boot Join Date: Sep 2003 Location: hermosa berch calif Posts: 18	warranty cleaning Ok so i've had my dvx 100 for a year now, and have been taking very good care of it and it works great, the camera reads 43 hours. Yes i know,,, not that much for having this cam for a year but my movie went over budget ok. ( sh t happens) So my question is, should I send it in for a warranty cleaning? or as a rule of thumb, (if its not brocken, don't fix it.) does that apply to this? or should I just wate till it really needs it, and not chance it coming back worse then when I sent it out. You know what I mean. I hear things..... I have the two year pro video warranty. Any info on this matter........ THANKS DESMAN..............

April 15th, 2004, 04:49 PM	#2
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	If it's not dirty, don't clean it.

April 15th, 2004, 05:02 PM	#3
Desi Tury New Boot Join Date: Sep 2003 Location: hermosa berch calif Posts: 18	wow Frank,,, that was a fast response.. I'm still editing,, while your answering the question. But can you be more specific,,,any bad experiences. or in plane english just wate till it needs it....

April 15th, 2004, 05:24 PM	#4
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	I keep my cams clean and protected and so have never had the need to get them professionally cleaned. Why are you worried about cleaning? Are they dirty inside: lens, tape mechanism? The cam is still like new, no?

April 16th, 2004, 02:08 AM	#5
Desi Tury New Boot Join Date: Sep 2003 Location: hermosa berch calif Posts: 18	Yes it is.........(like new) thanks Frank

April 18th, 2004, 09:08 AM	#6
Michael Richard Regular Crew Join Date: Dec 2003 Location: Midcoast, Maine Posts: 89	what is this warranty cleaning exactly?

April 19th, 2004, 12:52 PM	#7
Desi Tury New Boot Join Date: Sep 2003 Location: hermosa berch calif Posts: 18	Michael,, the warranty is a 3 year pro cleaning I got extra with the cam, this means that I can take it to an authorized dealer to have it cleaned or have it fixed and so on. (For free) meaning that I payed for it whan I got the cam. It is through www.mackcam.com

April 19th, 2004, 02:49 PM	#8
Michael Richard Regular Crew Join Date: Dec 2003 Location: Midcoast, Maine Posts: 89	Thanks for clearing that up. I have a Mack Warranty too. I guess I should read through the details a little more closely.

April 20th, 2004, 01:59 AM	#9
Stefan Scherperel Major Player Join Date: Dec 2003 Location: Seattle WA Posts: 209	I have read some rather disturbing things about the mack warranty relating to the time it takes to clean or have any kind of servicing for the cam. Some people have been saying that it takes anywhere from 6 to 10weeks to get their camera back. I would lose more money than the warranty covers in damage if I were to lose my camera for 10 weeks. No thanks for me.