What's the deal with Panasonic "Customer Support" at DVinfo.net

Darrell Hinton · September 29th, 2003, 02:39 PM

I have sent three or four questions regarding my DVX100 to Panasonic's customer support in the last two or three weeks and still NO REPLY from any of them. You would think they would have a little more courtesy towards people who just spent $3,500 on their product. I just wanted to know if anyone else has had this happen to them or could it simply be a fluke? I mean, I know they must get a lot of customer support questions, but two to three weeks with not one reply is ridiculous. Sorry, but I need to vent to someone.

Sean R Allen · September 29th, 2003, 03:01 PM

I never expect responses back from any large company's customer support via email. I mean, I'll usually try email first in the rare case anyone actually reads it, but you usually have to pick up the phone and wade through 23 menu selections first to get a human who even has the potential to give you an answer.

Not to give any credence to Panasonic's business practices, but it's kind of par for the course with large companies. I agree though, it is ridiculous.

Scott Plowman · September 29th, 2003, 03:13 PM

I just called their tech support line.. on friday got it from the site then pushed some buttons and it told me to call anbother 800 number where I waited about 20 minutes on hold.. Then I got in touch with a gentleman named Peter who seemed very knowledgable and helpfull.. spent time with small talk and was very personable.

Pain in the ass to find out how to get ahold of Pete and the wait was longer than I wanted to wait but I was given good service..
800 833 9626.. or 800 524.1448.. For some reason I have 2 numbers cant remember why,... Try that : ) thanks

Darrell Hinton · September 29th, 2003, 04:04 PM

Alright, atleast I know it isn't just me. Thanks for the phone numbers Scott, I guess I will give them a try. Thanks again for the responses.

September 29th, 2003, 02:39 PM	#1
Darrell Hinton Regular Crew Join Date: Aug 2003 Location: Nashville, TN Posts: 77	What's the deal with Panasonic "Customer Support" I have sent three or four questions regarding my DVX100 to Panasonic's customer support in the last two or three weeks and still NO REPLY from any of them. You would think they would have a little more courtesy towards people who just spent $3,500 on their product. I just wanted to know if anyone else has had this happen to them or could it simply be a fluke? I mean, I know they must get a lot of customer support questions, but two to three weeks with not one reply is ridiculous. Sorry, but I need to vent to someone.

September 29th, 2003, 03:01 PM	#2
Sean R Allen Regular Crew Join Date: Jul 2003 Location: RTP, NC Posts: 66	I never expect responses back from any large company's customer support via email. I mean, I'll usually try email first in the rare case anyone actually reads it, but you usually have to pick up the phone and wade through 23 menu selections first to get a human who even has the potential to give you an answer. Not to give any credence to Panasonic's business practices, but it's kind of par for the course with large companies. I agree though, it is ridiculous.

September 29th, 2003, 03:13 PM	#3
Scott Plowman Regular Crew Join Date: Sep 2003 Location: Kansas City, Kansas, USA Posts: 85	I just called their tech support line.. on friday got it from the site then pushed some buttons and it told me to call anbother 800 number where I waited about 20 minutes on hold.. Then I got in touch with a gentleman named Peter who seemed very knowledgable and helpfull.. spent time with small talk and was very personable. Pain in the ass to find out how to get ahold of Pete and the wait was longer than I wanted to wait but I was given good service.. 800 833 9626.. or 800 524.1448.. For some reason I have 2 numbers cant remember why,... Try that : ) thanks

September 29th, 2003, 04:04 PM	#4
Darrell Hinton Regular Crew Join Date: Aug 2003 Location: Nashville, TN Posts: 77	Alright, atleast I know it isn't just me. Thanks for the phone numbers Scott, I guess I will give them a try. Thanks again for the responses.