Panasonic Customer Care Plans? at DVinfo.net

Christopher Go · July 18th, 2003, 06:29 AM

Anyone purchase or have a customer care plan from Panasonic for their AG-DVX100? Its similar to an extended warranty direct from Panasonic, check out the link here. Think its worthwhile?

Stephen van Vuuren · July 18th, 2003, 09:21 AM

I bought a 4 year Mack Extended warranty. I would stick with Panasonic and Mack for extended plans. I did it mostly for resale value, though depending on the what happens with 16X9 24p CCD's, I might have my DVX100 for some time as well.

David Ziegelheim · July 20th, 2003, 08:40 PM

Is the Mack warranty transferable?

The B&H site says: "Such service, repairs or adjustment of this equipment is assured the original purchaser only."

Stephen van Vuuren · July 20th, 2003, 10:12 PM

http://www.mackcam.com/faq/faq14.html

Alturo Nguyen · July 21st, 2003, 05:56 PM

even though i got a mack warranty it didn't cost me anything... it MIGHT be better than nothing but i've never heard anything good about MACK
didnt search to much, only for "MACK warranty scam" and got lots of bad stuff, but my search was intended to do that... any good experiences would be great to hear

David Ziegelheim · July 21st, 2003, 08:36 PM

When I went to the Mack site they listed an address in Springfield, NJ. It is a relatively small camera store where I had my Minolta X-700 repaired 10-12 years ago.

As a small camera repair shop they were fine. As an international video equipment warranty insurer, I don't know.

Stephen van Vuuren · July 21st, 2003, 08:54 PM

I wouldn't pay several hundred dollars for a Mack warranty, but mine was bundled with my DVX100 for a little over $100 I recall.

I've know several people who had repairs done under the valid Mack warranty and repairs were slow but quality.

July 18th, 2003, 06:29 AM	#1
Christopher Go Major Player Join Date: Nov 2002 Location: Honolulu, HI Posts: 429	Panasonic Customer Care Plans? Anyone purchase or have a customer care plan from Panasonic for their AG-DVX100? Its similar to an extended warranty direct from Panasonic, check out the link here. Think its worthwhile?

July 18th, 2003, 09:21 AM	#2
Stephen van Vuuren Space Hipster Join Date: Oct 2001 Location: Greensboro, NC Posts: 1,508	I bought a 4 year Mack Extended warranty. I would stick with Panasonic and Mack for extended plans. I did it mostly for resale value, though depending on the what happens with 16X9 24p CCD's, I might have my DVX100 for some time as well. __________________ stephen v2 www.insaturnsrings.com

July 20th, 2003, 10:12 PM	#4
Stephen van Vuuren Space Hipster Join Date: Oct 2001 Location: Greensboro, NC Posts: 1,508	http://www.mackcam.com/faq/faq14.html __________________ stephen v2 www.insaturnsrings.com

July 21st, 2003, 08:54 PM	#7
Stephen van Vuuren Space Hipster Join Date: Oct 2001 Location: Greensboro, NC Posts: 1,508	I wouldn't pay several hundred dollars for a Mack warranty, but mine was bundled with my DVX100 for a little over $100 I recall. I've know several people who had repairs done under the valid Mack warranty and repairs were slow but quality. __________________ stephen v2 www.insaturnsrings.com

July 20th, 2003, 08:40 PM	#3
David Ziegelheim Major Player Join Date: Jul 2003 Location: Warren, NJ Posts: 398	Is the Mack warranty transferable? The B&H site says: "Such service, repairs or adjustment of this equipment is assured the original purchaser only."

July 21st, 2003, 05:56 PM	#5
Alturo Nguyen Regular Crew Join Date: May 2003 Posts: 52	even though i got a mack warranty it didn't cost me anything... it MIGHT be better than nothing but i've never heard anything good about MACK didnt search to much, only for "MACK warranty scam" and got lots of bad stuff, but my search was intended to do that... any good experiences would be great to hear

July 21st, 2003, 08:36 PM	#6
David Ziegelheim Major Player Join Date: Jul 2003 Location: Warren, NJ Posts: 398	When I went to the Mack site they listed an address in Springfield, NJ. It is a relatively small camera store where I had my Minolta X-700 repaired 10-12 years ago. As a small camera repair shop they were fine. As an international video equipment warranty insurer, I don't know.