Free Neo 2 Booster w/HMC150...still waiting. at DVinfo.net

Denis Danatzko · January 11th, 2010, 10:08 PM

for others interested or keeping track: after 19 days (including Christmas & New Year's), no disc yet, and no 16 GB SDHC card, either.

Robert M Wright · January 12th, 2010, 10:05 AM

Relax. It may take awhile.

Xian Messerschmidt · January 15th, 2010, 03:13 PM

Send an email to sav.p2support.pavc@ml.jp.panasonic.com and let them know you have not received your Neo 2 Booster upgrade disc yet.

Sebastian Alvarez · January 15th, 2010, 05:56 PM

Well, it's no different with the HMC40. I called a Panasonic service support number (I think it was 1800-524-1448) on Jan 7 and after being kicked from rep to rep of different departments and having to tell them the reason over and over, I finally got to a guy that told me that the department I was trying to reach was closed for the day, but that he could take my information and have them call me. A while later some guy called me and after I explained to him the situation, he asked me for my HMC40 serial number, and after taking note of that and all my information, he told me that the disc was going to ship the next day and that I was going to receive it by the beginning of this week. Today is Friday and I still haven't received it. I just called again and they took my information once again, I suppose they will call me on Monday maybe.

Sebastian Alvarez · January 15th, 2010, 06:17 PM

Oops! I thought it was coming by mail, but I opened the front door and there it was, delivered by UPS. So call 1800-524-1448 and that will accelerate the request.

Denis Danatzko · January 16th, 2010, 09:46 AM

E-mail already sent, but I'll call on Monday.

Denis Danatzko · January 19th, 2010, 12:33 PM

Didn't call the 800 number, but used the site suggested by Xian.
Not sure if it sped things up, but I'm happy to have it.
Now I'm waiting for the reply to my request for a Booster S/N.

For others waiting, total wait = 26 days, but that spanned Christmas and New Year's Day.

Pete Larson · April 9th, 2010, 11:53 AM

been two months no luck!

Graham Hickling · April 9th, 2010, 02:42 PM

Interesting (not in a good way, of course). It seems I was lucky, as my disk came in February about a week after I requested it. The serial number arrived within a day of my email request.

Now the free bluray player with the HMC40 is another story ... been waiting months on that.

Pete Larson · April 16th, 2010, 10:02 AM

It finally arrived on Tax day! All toll, it was about 3 months of waiting. It arrived, once I had given up and forgotten. That is the secret, just forget it.

January 11th, 2010, 10:08 PM	#1
Denis Danatzko Major Player Join Date: Mar 2006 Location: NYC Metro area Posts: 579	Free Neo 2 Booster w/HMC150...still waiting. for others interested or keeping track: after 19 days (including Christmas & New Year's), no disc yet, and no 16 GB SDHC card, either. __________________ Denis ------------ Our actions are based on our own experience and knowledge. Thus, no one is ever totally right, nor totally wrong. We simply act from what we "know" to be true, based on that experience and knowledge. Beyond that, we pose questions to others.

January 15th, 2010, 05:56 PM	#4
Sebastian Alvarez Major Player Join Date: Dec 2008 Location: Raleigh, NC Posts: 309	Still waiting too. Well, it's no different with the HMC40. I called a Panasonic service support number (I think it was 1800-524-1448) on Jan 7 and after being kicked from rep to rep of different departments and having to tell them the reason over and over, I finally got to a guy that told me that the department I was trying to reach was closed for the day, but that he could take my information and have them call me. A while later some guy called me and after I explained to him the situation, he asked me for my HMC40 serial number, and after taking note of that and all my information, he told me that the disc was going to ship the next day and that I was going to receive it by the beginning of this week. Today is Friday and I still haven't received it. I just called again and they took my information once again, I suppose they will call me on Monday maybe.

January 16th, 2010, 09:46 AM	#6
Denis Danatzko Major Player Join Date: Mar 2006 Location: NYC Metro area Posts: 579	Thanks. E-mail already sent, but I'll call on Monday. __________________ Denis ------------ Our actions are based on our own experience and knowledge. Thus, no one is ever totally right, nor totally wrong. We simply act from what we "know" to be true, based on that experience and knowledge. Beyond that, we pose questions to others.

January 19th, 2010, 12:33 PM	#7
Denis Danatzko Major Player Join Date: Mar 2006 Location: NYC Metro area Posts: 579	Booster arrived today. Didn't call the 800 number, but used the site suggested by Xian. Not sure if it sped things up, but I'm happy to have it. Now I'm waiting for the reply to my request for a Booster S/N. For others waiting, total wait = 26 days, but that spanned Christmas and New Year's Day. __________________ Denis ------------ Our actions are based on our own experience and knowledge. Thus, no one is ever totally right, nor totally wrong. We simply act from what we "know" to be true, based on that experience and knowledge. Beyond that, we pose questions to others.

April 9th, 2010, 11:53 AM	#8
Pete Larson Regular Crew Join Date: Feb 2010 Location: San Diego, CA Posts: 31	still waiting been two months no luck!

January 12th, 2010, 10:05 AM	#2
Robert M Wright Inner Circle Join Date: Jan 2006 Location: Minnesota (USA) Posts: 2,171	Relax. It may take awhile.

January 15th, 2010, 03:13 PM	#3
Xian Messerschmidt Regular Crew Join Date: Jul 2009 Location: Sterling Heights, MI Posts: 58	Send an email to sav.p2support.pavc@ml.jp.panasonic.com and let them know you have not received your Neo 2 Booster upgrade disc yet.

January 15th, 2010, 06:17 PM	#5
Sebastian Alvarez Major Player Join Date: Dec 2008 Location: Raleigh, NC Posts: 309	Oops! I thought it was coming by mail, but I opened the front door and there it was, delivered by UPS. So call 1800-524-1448 and that will accelerate the request.

April 9th, 2010, 02:42 PM	#9
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	Interesting (not in a good way, of course). It seems I was lucky, as my disk came in February about a week after I requested it. The serial number arrived within a day of my email request. Now the free bluray player with the HMC40 is another story ... been waiting months on that.

April 16th, 2010, 10:02 AM	#10
Pete Larson Regular Crew Join Date: Feb 2010 Location: San Diego, CA Posts: 31	It finally arrived on Tax day! All toll, it was about 3 months of waiting. It arrived, once I had given up and forgotten. That is the secret, just forget it.