My complaint about Apple Computers. What to do? at DVinfo.net

Adam Bray · October 12th, 2006, 10:44 PM

I bought an almost new 17" iMac from someone a little over a year ago. I gave him cash, he handed me the computer and the disks that it came with. End of deal. Computer worked fine, no problem there.

About three weeks ago the computer started acting up. I would have to press the power button a few times before it would come on. It Then it would not come on at all. I would press the power button when ever I walked by it to see if it would come on. Sometimes it would. The computer froze one time the other day on a page it was trying to load. I had to shut it down. Now, nothing. It won't come on at all. Even luck is not helping.

I took the puter to Comp USA. They charged me $100 right off the bat. Then he calls me later and say he needs the disks that came with it. I have not seen them in ages. I dig around for about 3 hours and find them and take them up there and go home. He then calls me back and says the problem is probably the power supply or something else (I forget the name of it). He proceeds to tell me he needs the proof of purchase or he can't order any parts for it from Apple. He said Apple will require the PoP to send them parts.

Proof of purchase?? What???? I don't have any stinking proof of purchase. I bought it used. I'm not allowed to own a used Apple?

So, I had to go up there and get my computer back. Now I have a computer that does not work.

Any have any experiece like this? Will Apple really not send parts unless the dealer provides proof of purchase? That's crazy. Stuff like that makes me want to go back to the PC.

What to do?

Nate Weaver · October 12th, 2006, 10:58 PM

Sounds like CompUSA being their usual, helpful selves.

Take it to an Apple store, or an independent Mac shop. There's no reason to blame Apple for one shop's lame service dept.

Jay Kavi · October 12th, 2006, 11:32 PM

Definitely try and apple store if you can. I had a very similar problem with my G5 and they had to replace one of the processors.

Eric Dyer · October 13th, 2006, 12:07 AM

Ahh, the iMac power supply, as far as I know the first generation iMac g5 had a recall on the power supply, I believe they fix the first generation for free out of warranty. Yet 4 newer ones have broken in the last year throughout my office, all power supply related, seems like apple didn't fix the problem, and this is why I'll always stick with the mac pro.

*e

October 12th, 2006, 10:44 PM	#1
Adam Bray Major Player Join Date: Sep 2004 Location: Houston/Austin Posts: 394	My complaint about Apple Computers. What to do? I bought an almost new 17" iMac from someone a little over a year ago. I gave him cash, he handed me the computer and the disks that it came with. End of deal. Computer worked fine, no problem there. About three weeks ago the computer started acting up. I would have to press the power button a few times before it would come on. It Then it would not come on at all. I would press the power button when ever I walked by it to see if it would come on. Sometimes it would. The computer froze one time the other day on a page it was trying to load. I had to shut it down. Now, nothing. It won't come on at all. Even luck is not helping. I took the puter to Comp USA. They charged me $100 right off the bat. Then he calls me later and say he needs the disks that came with it. I have not seen them in ages. I dig around for about 3 hours and find them and take them up there and go home. He then calls me back and says the problem is probably the power supply or something else (I forget the name of it). He proceeds to tell me he needs the proof of purchase or he can't order any parts for it from Apple. He said Apple will require the PoP to send them parts. Proof of purchase?? What???? I don't have any stinking proof of purchase. I bought it used. I'm not allowed to own a used Apple? So, I had to go up there and get my computer back. Now I have a computer that does not work. Any have any experiece like this? Will Apple really not send parts unless the dealer provides proof of purchase? That's crazy. Stuff like that makes me want to go back to the PC. What to do?

October 12th, 2006, 10:58 PM	#2
Nate Weaver Wrangler Join Date: Oct 2002 Location: Los Angeles, CA Posts: 2,100	Sounds like CompUSA being their usual, helpful selves. Take it to an Apple store, or an independent Mac shop. There's no reason to blame Apple for one shop's lame service dept. __________________ My Work: nateweaver.net

October 13th, 2006, 12:07 AM	#4
Eric Dyer Regular Crew Join Date: Oct 2005 Location: CA Posts: 55	Power Supply Ahh, the iMac power supply, as far as I know the first generation iMac g5 had a recall on the power supply, I believe they fix the first generation for free out of warranty. Yet 4 newer ones have broken in the last year throughout my office, all power supply related, seems like apple didn't fix the problem, and this is why I'll always stick with the mac pro. *e

October 12th, 2006, 11:32 PM	#3
Jay Kavi Major Player Join Date: Aug 2005 Location: San Francisco, CA Posts: 243	Definitely try and apple store if you can. I had a very similar problem with my G5 and they had to replace one of the processors.