IBM class action suit at DVinfo.net

Jeff Donald · January 2nd, 2003, 09:46 PM

Check this out if you've had problems with the IBM Deskstar/Travelstar http://www.dvinfo.net/conf/showthrea...&threadid=5781

Jeff

David Mintzer · January 3rd, 2003, 08:59 AM

Out of principle, I would not join a class action suit of that sort---The lawyers are killing us and they will be the one's to profit on this suit----IBM took care of my failed deskstar, no questions asked.

Jeff Donald · January 3rd, 2003, 09:43 AM

Not everyone has been so fortunate. I know of several former Deskstar users that have not been able to receive replacements.

Jeff

Mike Rehmus · January 5th, 2003, 02:04 AM

The way to take on a large corporation is to head directly to the top.

Send a letter to the President (by name). Outline the problem and the deep disappointment you have in his/her company as a result of your unresolved problem. Include any documentation you may have. Also a chronology of what steps you have take to get the problem resolved and any (good or bad) response from the division in question.

I've done this with HP (Wrote Bill Hewlett), Tektronix and several other large companies. Normally I get a telephone call within days from the division manager with which I have the problem.

It won't always work but it has for me.

Rick O'Brien · January 6th, 2003, 05:34 PM

I agree with you Mike. I have done this several times. Worked well for me too.
As long as your civil and stick to the facts.

On the otherhand a class action suit also has it's place.
Both send different but important messages.

Everyone hates lawyers until they need one. :-)

David Mintzer · January 6th, 2003, 06:44 PM

The key is not to need one

January 2nd, 2003, 09:46 PM	#1
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	IBM class action suit Check this out if you've had problems with the IBM Deskstar/Travelstar http://www.dvinfo.net/conf/showthrea...&threadid=5781 Jeff

January 5th, 2003, 02:04 AM	#4
Mike Rehmus Wrangler Join Date: May 2002 Location: Vallejo, California Posts: 4,049	The way to take on a large corporation is to head directly to the top. Send a letter to the President (by name). Outline the problem and the deep disappointment you have in his/her company as a result of your unresolved problem. Include any documentation you may have. Also a chronology of what steps you have take to get the problem resolved and any (good or bad) response from the division in question. I've done this with HP (Wrote Bill Hewlett), Tektronix and several other large companies. Normally I get a telephone call within days from the division manager with which I have the problem. It won't always work but it has for me. __________________ Mike Rehmus Hey, I can see the carrot at the end of the tunnel!

January 6th, 2003, 05:34 PM	#5
Rick O'Brien Regular Crew Join Date: Aug 2002 Location: Philadelphia Posts: 36	I agree with you Mike. I have done this several times. Worked well for me too. As long as your civil and stick to the facts. On the otherhand a class action suit also has it's place. Both send different but important messages. Everyone hates lawyers until they need one. :-) __________________ Rick O'Brien -Multimedia Producer See the NLE Motherboard configuration site. www.2behold.com/NLE.htm -Stable working systems motherboard configurations-

January 3rd, 2003, 08:59 AM	#2
David Mintzer Rextilleon Join Date: Apr 2002 Location: Pleasantville, NY Posts: 520	Out of principle, I would not join a class action suit of that sort---The lawyers are killing us and they will be the one's to profit on this suit----IBM took care of my failed deskstar, no questions asked.

January 3rd, 2003, 09:43 AM	#3
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	Not everyone has been so fortunate. I know of several former Deskstar users that have not been able to receive replacements. Jeff

January 6th, 2003, 06:44 PM	#6
David Mintzer Rextilleon Join Date: Apr 2002 Location: Pleasantville, NY Posts: 520	The key is not to need one