New I7 built computer does not see optical drive at DVinfo.net

Bill Rankin · October 13th, 2009, 11:50 AM

I just built a I7 computer, loaded Vista 64bit. The computer works fine and sees my optical drive. No problems until I load Adobe CS2. After I load Adobe CS2 the drive still shows up, HOWEVER, after a boot, the computer no longer see my Plextor DVD burner.

The devise manager show the burner with no problems.

Any ideas?

Harm Millaard · October 13th, 2009, 05:13 PM

Maybe you are better off with a supported OS (XP) or CS4 which does use Vista 64 and is optimized for it.

Bill Rankin · October 13th, 2009, 05:59 PM

I have read that other systems have run CS2 software with the new Vista 64 and was hoping someone else may have run across the same problem and had a cheap fix. I plan to upgrade CS, but wanted to wait until CS5 if Spring is the launch date.

Tripp Woelfel · October 13th, 2009, 07:30 PM

I haven't heard anything about CS5, but I think that next spring would be premature for its release. I don't recollect exactly, but I think CS3 was out for about two years before CS4 made the scene.

Bill Rankin · October 14th, 2009, 08:12 AM

Problem fixed by Microsoft. Go to

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

then click the icon that says "Fix it" then "Run Now" and follow it.

Worked perfectly. So easy.

Denis Danatzko · November 17th, 2009, 10:23 AM

I ran into the same problem after loading PPro/CS2 to a Vista 64 machine...lost recognition of the optical drive. Luckily, I haven't really needed it of late, but it'd be great to get it fixed. Let's hope it works as well for me.
Thnx.

October 13th, 2009, 11:50 AM	#1
Bill Rankin Major Player Join Date: Jul 2005 Location: Houston, TX Posts: 433	New I7 built computer does not see optical drive I just built a I7 computer, loaded Vista 64bit. The computer works fine and sees my optical drive. No problems until I load Adobe CS2. After I load Adobe CS2 the drive still shows up, HOWEVER, after a boot, the computer no longer see my Plextor DVD burner. The devise manager show the burner with no problems. Any ideas? __________________ Bill Rankin

October 13th, 2009, 05:59 PM	#3
Bill Rankin Major Player Join Date: Jul 2005 Location: Houston, TX Posts: 433	I have read that other systems have run CS2 software with the new Vista 64 and was hoping someone else may have run across the same problem and had a cheap fix. I plan to upgrade CS, but wanted to wait until CS5 if Spring is the launch date. __________________ Bill Rankin

October 14th, 2009, 08:12 AM	#5
Bill Rankin Major Player Join Date: Jul 2005 Location: Houston, TX Posts: 433	Problem fixed by Microsoft. Go to Your CD drive or DVD drive is missing or is not recognized by Windows or other programs then click the icon that says "Fix it" then "Run Now" and follow it. Worked perfectly. So easy. __________________ Bill Rankin

November 17th, 2009, 10:23 AM	#6
Denis Danatzko Major Player Join Date: Mar 2006 Location: NYC Metro area Posts: 579	Thanks for the link. I ran into the same problem after loading PPro/CS2 to a Vista 64 machine...lost recognition of the optical drive. Luckily, I haven't really needed it of late, but it'd be great to get it fixed. Let's hope it works as well for me. Thnx. __________________ Denis ------------ Our actions are based on our own experience and knowledge. Thus, no one is ever totally right, nor totally wrong. We simply act from what we "know" to be true, based on that experience and knowledge. Beyond that, we pose questions to others.

October 13th, 2009, 05:13 PM	#2
Harm Millaard Trustee Join Date: Aug 2006 Location: Rotterdam, Netherlands Posts: 1,832	Maybe you are better off with a supported OS (XP) or CS4 which does use Vista 64 and is optimized for it.

October 13th, 2009, 07:30 PM	#4
Tripp Woelfel Trustee Join Date: Jan 2008 Location: North Conway, NH Posts: 1,745	I haven't heard anything about CS5, but I think that next spring would be premature for its release. I don't recollect exactly, but I think CS3 was out for about two years before CS4 made the scene.