Pinnacle DV500+ Analog audio issues at DVinfo.net

Rodd Seifarth · September 17th, 2004, 10:16 AM

I have been editing on Adobe Premiere/DV500+ system for 4 years and recently have lost total control of the analog audio signal. It is low volume, but seems as though the gain is pegged and distorted.

I tried another break-out-box and that was not the problem. Looking at Pinnacle's support forum, there is a post about this problem with over 1200 reads, and none of the posts, even by Pinnacle staff, really address the problem. I am wondering what is going on, as this problem seems widespread. I have been putting off any type of upgrade of the system as it has been meeting my needs. Is anyone familiar with this problem?

Thanks!

Rodd

Jimmy McKenzie · September 17th, 2004, 11:00 AM

My system mirrors yours. Soon, I will be placing my dv500 board in a closet. The audio problem occurs on the board. There is no explanation for it and according to the mfr., it can just pop up. This happened to my colleague who has the same system. His was replaced under warranty about 3 years ago. Since then, as you know, all Adobe support has ended. Not very progressive, but I suppose their hearts were set on developing their own "edition" of an nle. Not me.
Recently I added the video collection to the stable. You will enjoy premiere pro. The previews are workable at about 4 layers deep with no hardware support. Pentium p4 2.4.
You might want to try the free download and see for yourself. I thought I would have to stay propped up with the dv500 cruch for a long time, but the collection has solved this.

For the time being, the only time I need to revert back to premiere6 and the dv500 is when analog output is needed to the vcr. Very rare.

Rodd Seifarth · September 19th, 2004, 02:35 PM

Jim,

Thanks for the reply, although it doesn't sound too good for my current arragement. Your tip will save me hours of troubleshooting. I guess I am going to have to look for a new anlog set up.

Jimmy McKenzie · September 19th, 2004, 05:31 PM

No trouble whatsoever. I have now embraced an alternative source for all my production software. Adobe.

As for analog, you can map through firewire to your capture cam and then on to the connected analog equipment. Or you might look to Canopus for one of their inexpensive d/a converters.

Best of luck...

Helmi Budiprasetio · October 19th, 2004, 10:51 AM

Use driver version 4,2 ... do not use driver version 4,5 (its a bad driver)

September 17th, 2004, 10:16 AM	#1
Rodd Seifarth New Boot Join Date: Mar 2004 Location: Pittsburgh, Pa Posts: 8	Pinnacle DV500+ Analog audio issues I have been editing on Adobe Premiere/DV500+ system for 4 years and recently have lost total control of the analog audio signal. It is low volume, but seems as though the gain is pegged and distorted. I tried another break-out-box and that was not the problem. Looking at Pinnacle's support forum, there is a post about this problem with over 1200 reads, and none of the posts, even by Pinnacle staff, really address the problem. I am wondering what is going on, as this problem seems widespread. I have been putting off any type of upgrade of the system as it has been meeting my needs. Is anyone familiar with this problem? Thanks! Rodd

September 17th, 2004, 11:00 AM	#2
Jimmy McKenzie Major Player Join Date: Jan 2004 Location: Waterloo Ontario Posts: 721	My system mirrors yours. Soon, I will be placing my dv500 board in a closet. The audio problem occurs on the board. There is no explanation for it and according to the mfr., it can just pop up. This happened to my colleague who has the same system. His was replaced under warranty about 3 years ago. Since then, as you know, all Adobe support has ended. Not very progressive, but I suppose their hearts were set on developing their own "edition" of an nle. Not me. Recently I added the video collection to the stable. You will enjoy premiere pro. The previews are workable at about 4 layers deep with no hardware support. Pentium p4 2.4. You might want to try the free download and see for yourself. I thought I would have to stay propped up with the dv500 cruch for a long time, but the collection has solved this. For the time being, the only time I need to revert back to premiere6 and the dv500 is when analog output is needed to the vcr. Very rare.

September 19th, 2004, 02:35 PM	#3
Rodd Seifarth New Boot Join Date: Mar 2004 Location: Pittsburgh, Pa Posts: 8	Jim, Thanks for the reply, although it doesn't sound too good for my current arragement. Your tip will save me hours of troubleshooting. I guess I am going to have to look for a new anlog set up.

September 19th, 2004, 05:31 PM	#4
Jimmy McKenzie Major Player Join Date: Jan 2004 Location: Waterloo Ontario Posts: 721	No trouble whatsoever. I have now embraced an alternative source for all my production software. Adobe. As for analog, you can map through firewire to your capture cam and then on to the connected analog equipment. Or you might look to Canopus for one of their inexpensive d/a converters. Best of luck...

October 19th, 2004, 10:51 AM	#5
Helmi Budiprasetio Tourist Join Date: Oct 2004 Location: Jakarta, Indonesia Posts: 2	Use driver version 4,2 ... do not use driver version 4,5 (its a bad driver)