Photo scanner issues. at DVinfo.net

Dustin Waits · April 16th, 2004, 11:23 PM

I just bought this Canon Canoscan Lide30. It is refusing to operate. When I go to scan something I can hear it start up, and then it just stops and doesnt do anything. Anyone here have this scanner and come across this problem? I tried Canon's web site but I found nothing useful. Unfortunately I think I'm gonna have to suck it up and try to deal with the idiots at Best Buy and attempt to return it. Which is a pain at that store.

Adrian Douglas · April 16th, 2004, 11:50 PM

Dustin,

I know this sounds stupid but did you install all the software like the Canoscan Toolbox?

What program are trying to import the photos into, Photoshop?

Dustin Waits · April 17th, 2004, 10:21 AM

<<<-- Originally posted by Adrian Douglas : Dustin,

I know this sounds stupid but did you install all the software like the Canoscan Toolbox?

What program are trying to import the photos into, Photoshop? -->>>

Orignally I only installed the driver and tried importing into photoshop. Then after that didnt work I uninstalled everything and reinstalled the driver and canoscan toolbox.

Lloyd Coleman · April 17th, 2004, 08:32 PM

I don't know about the Canon scanner, but scanners I have used are locked mechanically during shipping and must be unlocked by moving a lever before you can use them. Is this the case with the Canon?

Thats all I could think of, I hope it helps.

Dustin Waits · April 17th, 2004, 10:35 PM

<<<-- Originally posted by Lloyd Coleman : I don't know about the Canon scanner, but scanners I have used are locked mechanically during shipping and must be unlocked by moving a lever before you can use them. Is this the case with the Canon?

Thats all I could think of, I hope it helps. -->>>

Yea but I made sure it was unlocked before doing anything.

Adrian Douglas · April 18th, 2004, 02:57 AM

So Photoshop is showing the scanner in the File>Import menu? Are you getting an error message whenn you try to import or is nothing happening at all?

Peter Jefferson · April 18th, 2004, 07:28 AM

is it a twain set up? it really depends on the scanner as to how it will run, and if ur tryin to use the scanners drivers within another app, it could have issues. i DO know that canon PC support is virtually non existant.

i would suggest a fulll uninstall of the drivers, then plug in the scanner (it ifs USB) when it recognsies that new HW is found, THEN install teh SW..

usually u install the SW first.. but windows usually uses its own drivers as default, which is NOT what u want to happen right now

April 16th, 2004, 11:23 PM	#1
Dustin Waits Major Player Join Date: Dec 2003 Location: Ft. Myers Beach, Fl Posts: 243	Photo scanner issues. I just bought this Canon Canoscan Lide30. It is refusing to operate. When I go to scan something I can hear it start up, and then it just stops and doesnt do anything. Anyone here have this scanner and come across this problem? I tried Canon's web site but I found nothing useful. Unfortunately I think I'm gonna have to suck it up and try to deal with the idiots at Best Buy and attempt to return it. Which is a pain at that store.

April 16th, 2004, 11:50 PM	#2
Adrian Douglas Trustee Join Date: Oct 2001 Location: Chigasaki, Japan. Posts: 1,660	Dustin, I know this sounds stupid but did you install all the software like the Canoscan Toolbox? What program are trying to import the photos into, Photoshop? __________________ Adrian DVInfo.net Search for quick answers Where to buy? From the best in the business...DVInfo.net sponsors

April 18th, 2004, 02:57 AM	#6
Adrian Douglas Trustee Join Date: Oct 2001 Location: Chigasaki, Japan. Posts: 1,660	So Photoshop is showing the scanner in the File>Import menu? Are you getting an error message whenn you try to import or is nothing happening at all? __________________ Adrian DVInfo.net Search for quick answers Where to buy? From the best in the business...DVInfo.net sponsors

April 17th, 2004, 10:21 AM	#3
Dustin Waits Major Player Join Date: Dec 2003 Location: Ft. Myers Beach, Fl Posts: 243	<<<-- Originally posted by Adrian Douglas : Dustin, I know this sounds stupid but did you install all the software like the Canoscan Toolbox? What program are trying to import the photos into, Photoshop? -->>> Orignally I only installed the driver and tried importing into photoshop. Then after that didnt work I uninstalled everything and reinstalled the driver and canoscan toolbox.

April 17th, 2004, 08:32 PM	#4
Lloyd Coleman Major Player Join Date: Oct 2003 Location: Salt Lake City, UT Posts: 256	I don't know about the Canon scanner, but scanners I have used are locked mechanically during shipping and must be unlocked by moving a lever before you can use them. Is this the case with the Canon? Thats all I could think of, I hope it helps.

April 17th, 2004, 10:35 PM	#5
Dustin Waits Major Player Join Date: Dec 2003 Location: Ft. Myers Beach, Fl Posts: 243	<<<-- Originally posted by Lloyd Coleman : I don't know about the Canon scanner, but scanners I have used are locked mechanically during shipping and must be unlocked by moving a lever before you can use them. Is this the case with the Canon? Thats all I could think of, I hope it helps. -->>> Yea but I made sure it was unlocked before doing anything.

April 18th, 2004, 07:28 AM	#7
Peter Jefferson Inner Circle Join Date: Apr 2003 Location: Aus Posts: 3,884	is it a twain set up? it really depends on the scanner as to how it will run, and if ur tryin to use the scanners drivers within another app, it could have issues. i DO know that canon PC support is virtually non existant. i would suggest a fulll uninstall of the drivers, then plug in the scanner (it ifs USB) when it recognsies that new HW is found, THEN install teh SW.. usually u install the SW first.. but windows usually uses its own drivers as default, which is NOT what u want to happen right now