Nexto 2500 died at DVinfo.net

John Godwin · November 5th, 2010, 09:50 PM

I've been using my Nexto DI 2500 very happily for some months now, but I'm on a shoot in California (I'm based in Atlanta) and my Nexto refuses to power up. This is after, I think and hope, successfully syncing USB drives. The side button on the Nexto almost appears to be stuck or something, as it feels different. Nothing unusual happened, and I'm totally surprised.

I *hope* no one has had any similar experiences, but if so please let me know how it worked out. I've emailed Nexto ....

Dan Keaton · November 6th, 2010, 06:18 AM

Dear John,

I have found the Nexto 2500 to be very reliable.

I will be sending you a private message shortly with my phone numbers.

I have also contacted Nexto.

John Godwin · November 6th, 2010, 06:38 AM

Great, I got the private message and will respond right away.

Dan Keaton · November 6th, 2010, 10:04 AM

Dear Friends,

International Supplies (Nexto USA) was alerted to John's problem and jumped into action.

John was going to be in Los Angeles this morning.

John is meeting with International Supplies a few minutes from now and John's problem will be addressed promptly.

John Godwin · November 6th, 2010, 10:47 AM

Right, thanks, Dan. I spoke with Karen and Barry ridiculously early this morning, on the way to LA from Santa Barbara, and Barry met me here at LAX and took excellent care of my Nexto problem. Absolutely the best customer service I have ever had, and I can't thank everyone enough ... But, thanks, thanks, thanks!

Best,
John

John Godwin · November 6th, 2010, 03:41 PM

Oh, and no media loss, only a bad power switch.

November 5th, 2010, 09:50 PM	#1
John Godwin Regular Crew Join Date: Jun 2006 Location: Atlanta GA Posts: 190	Nexto 2500 died I've been using my Nexto DI 2500 very happily for some months now, but I'm on a shoot in California (I'm based in Atlanta) and my Nexto refuses to power up. This is after, I think and hope, successfully syncing USB drives. The side button on the Nexto almost appears to be stuck or something, as it feels different. Nothing unusual happened, and I'm totally surprised. I hope no one has had any similar experiences, but if so please let me know how it worked out. I've emailed Nexto ....

November 6th, 2010, 06:18 AM	#2
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear John, I have found the Nexto 2500 to be very reliable. I will be sending you a private message shortly with my phone numbers. I have also contacted Nexto. __________________ Dan Keaton Augusta Georgia

November 6th, 2010, 10:04 AM	#4
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear Friends, International Supplies (Nexto USA) was alerted to John's problem and jumped into action. John was going to be in Los Angeles this morning. John is meeting with International Supplies a few minutes from now and John's problem will be addressed promptly. __________________ Dan Keaton Augusta Georgia

November 6th, 2010, 06:38 AM	#3
John Godwin Regular Crew Join Date: Jun 2006 Location: Atlanta GA Posts: 190	Great, I got the private message and will respond right away.

November 6th, 2010, 10:47 AM	#5
John Godwin Regular Crew Join Date: Jun 2006 Location: Atlanta GA Posts: 190	Right, thanks, Dan. I spoke with Karen and Barry ridiculously early this morning, on the way to LA from Santa Barbara, and Barry met me here at LAX and took excellent care of my Nexto problem. Absolutely the best customer service I have ever had, and I can't thank everyone enough ... But, thanks, thanks, thanks! Best, John

November 6th, 2010, 03:41 PM	#6
John Godwin Regular Crew Join Date: Jun 2006 Location: Atlanta GA Posts: 190	Oh, and no media loss, only a bad power switch.