Sanyo HD1 Black Screen warranty repairs at DVinfo.net

Konrad Kal · February 16th, 2007, 01:46 AM

So sadly, my US model HD1 just got the dreaded black screen. After calling the Sanyo service number, I was instructed to ship it to the Customer Care Clinic in CA.

The service center informed me that I need to pay $125 for labor since the warranty only covers 3 months for labor and 12 months for parts and the camera is 11 months old!

Is this what you all with the same problem have had to do? I find it extremely unfair to have to pay for the labor charge on such an obvious manufacturing and production issue. I feel like I am bearing the cost of Sanyo's errors. I've counted at least 50 or 60 posts of others with the same issue on various forums, blogs, and reviews.

February 16th, 2007, 01:46 AM	#1
Konrad Kal Tourist Join Date: Apr 2006 Location: San Francisco, CA Posts: 3	Sanyo HD1 Black Screen warranty repairs So sadly, my US model HD1 just got the dreaded black screen. After calling the Sanyo service number, I was instructed to ship it to the Customer Care Clinic in CA. The service center informed me that I need to pay $125 for labor since the warranty only covers 3 months for labor and 12 months for parts and the camera is 11 months old! Is this what you all with the same problem have had to do? I find it extremely unfair to have to pay for the labor charge on such an obvious manufacturing and production issue. I feel like I am bearing the cost of Sanyo's errors. I've counted at least 50 or 60 posts of others with the same issue on various forums, blogs, and reviews.