Black screen repair reliability at DVinfo.net

Chris Wells · September 6th, 2006, 06:47 PM

I'm curious how perminant the black screen resolution is. Please post your experiences: When did it black screen, how long did repair take, and did it happened again after the fix.

Thanks in advance!

Gen Franks · September 8th, 2006, 03:04 PM

I sent mine in to the address they specified. It took almost 1 month to get back. It work for 1 day and was back to black. That is when I called Sanyo and told them it is time for a refund. It was a battle, but I got full refund as problems started before 30 day warrenty.

I feel bad for the folks that start having problems after 30 day as it looks like Sanyo will not refund. When a product is defective and is not repaired then sanyo should allow refunds no matter how long after purchase. They should have had recall right away. I still have not seen a recall for the camera lense to be fixed.

So far, it looks like the xacti has both quality video as well as high MP photos. I am leary of the hd1a. I am hoping the new Samsung HDx15 will actualy have much better photo capabilties than their other recently released models. Anyone know for sure?

Chris Wells · December 7th, 2006, 09:11 AM

My cam took a month to come back, but I've been using it repaired for two months now and have no issues. Seems to be working well.

Wayne Morellini · December 7th, 2006, 04:48 PM

I would be careful not to bump the camera. Depending on the nature of the fault, it might make it happen. According to people, bumping seems to make it come right for a while, so it might be something that is susceptible to bumps in the first place.

Here's to waiting for the HD2, or the other low cost h264's coming.

September 6th, 2006, 06:47 PM	#1
Chris Wells Regular Crew Join Date: Mar 2006 Location: Kelowna, Canada Posts: 148	Black screen repair reliability I'm curious how perminant the black screen resolution is. Please post your experiences: When did it black screen, how long did repair take, and did it happened again after the fix. Thanks in advance!

September 8th, 2006, 03:04 PM	#2
Gen Franks New Boot Join Date: Apr 2006 Location: Salt Lake City Utay Posts: 14	Not reliable I sent mine in to the address they specified. It took almost 1 month to get back. It work for 1 day and was back to black. That is when I called Sanyo and told them it is time for a refund. It was a battle, but I got full refund as problems started before 30 day warrenty. I feel bad for the folks that start having problems after 30 day as it looks like Sanyo will not refund. When a product is defective and is not repaired then sanyo should allow refunds no matter how long after purchase. They should have had recall right away. I still have not seen a recall for the camera lense to be fixed. So far, it looks like the xacti has both quality video as well as high MP photos. I am leary of the hd1a. I am hoping the new Samsung HDx15 will actualy have much better photo capabilties than their other recently released models. Anyone know for sure?

December 7th, 2006, 09:11 AM	#3
Chris Wells Regular Crew Join Date: Mar 2006 Location: Kelowna, Canada Posts: 148	My cam took a month to come back, but I've been using it repaired for two months now and have no issues. Seems to be working well.

December 7th, 2006, 04:48 PM	#4
Wayne Morellini Inner Circle Join Date: May 2003 Location: Australia Posts: 2,762	I would be careful not to bump the camera. Depending on the nature of the fault, it might make it happen. According to people, bumping seems to make it come right for a while, so it might be something that is susceptible to bumps in the first place. Here's to waiting for the HD2, or the other low cost h264's coming.