HD1 bug improvements and serial numbers?

Carlos Serrano · July 12th, 2006, 01:29 PM

Chris, if there are no jaggies throught the camera out but are in the computer, we don´t need a component recorder or a firmware update. We just need a corrected codec for our computers. It´s very simple for Sanyo.

Chris Wells · July 12th, 2006, 10:29 PM

Hi Carlos. The advantage to my previously posted suggestion is digital, verifiable proof that our theory is correct. Proof we can hold in our hands (and send to Sanyo). Maybe we don't need it; Sanyo does. They've already said the problem won't be solved... we need more than words or a suggestion for them to "try this."

Imagine the strength of a video showing simultaneous clips from the HD1, one on the right that comes from their PC codec, and one on the left that comes from the in camera decoder. If the videos differ and problems are verifiably absent in the the camera's decoded video, it will be pretty tough for them to deny the cause. We'll be past the analysis stage with proof of our problem and a path to resolution.

Gen Franks · July 31st, 2006, 12:15 PM

Took over 3 weeks to get camera back from care center. 3 days after the screen is black again. What is the next step? I will call Sanyo and try to get money back I guess. I do not like messing with defective products

July 12th, 2006, 01:29 PM	#16
Carlos Serrano Regular Crew Join Date: May 2006 Location: Madrid, Spain. Posts: 31	Chris, if there are no jaggies throught the camera out but are in the computer, we don´t need a component recorder or a firmware update. We just need a corrected codec for our computers. It´s very simple for Sanyo. __________________ Carlos Serrano CG Artist. www.i-real3d.com

July 31st, 2006, 12:15 PM	#18
Gen Franks New Boot Join Date: Apr 2006 Location: Salt Lake City Utay Posts: 14	Repair didn't work Took over 3 weeks to get camera back from care center. 3 days after the screen is black again. What is the next step? I will call Sanyo and try to get money back I guess. I do not like messing with defective products

July 12th, 2006, 10:29 PM	#17
Chris Wells Regular Crew Join Date: Mar 2006 Location: Kelowna, Canada Posts: 148	Hi Carlos. The advantage to my previously posted suggestion is digital, verifiable proof that our theory is correct. Proof we can hold in our hands (and send to Sanyo). Maybe we don't need it; Sanyo does. They've already said the problem won't be solved... we need more than words or a suggestion for them to "try this." Imagine the strength of a video showing simultaneous clips from the HD1, one on the right that comes from their PC codec, and one on the left that comes from the in camera decoder. If the videos differ and problems are verifiably absent in the the camera's decoded video, it will be pretty tough for them to deny the cause. We'll be past the analysis stage with proof of our problem and a path to resolution.