LCD stopped working at DVinfo.net

Jeff Troiano · July 8th, 2011, 08:06 AM

Hi, was getting ready to go out of town. Gopro was working properly (camera and LCD backpack). Had to work, before leaving, so I plugged the gopro (LCD still attached) into the usb port on my laptop, to charge it. came home, packed up, went out of town. Next morning I pull out the gopro, for the day of filming, and LCD no longer working. Camera works just fine, with non working LCD still attached. If I hold the play button on the LCD, it switches to player mode, and the screen looks like it lights up, but there is no picture. I've reset the camera (by removing the battery), still nothing. Ive reinstalled the firmware, and still nothing.

Any advice, before I just consider the LCD fried? Not sure what I did to do this. Thanks for any help.

Jeff

Dave Brown · July 9th, 2011, 01:28 PM

This is a common problem and almost certainly has to go back to GoPro. It is in the camera, not the LCD back.

Email GoPro first though. (You need to do this anyway to get a return authorization number.)

Don't forget that GoPro's are made with about $20 in parts and $100 in marketing. This leaves enough profit margin that they can have insane return rates, and still make a huge profit. There are VERY high failure rates on these little cameras. While their customer service is great and they will replace cameras without question, I sometimes wonder if it would be better to just make them better and have lower return rates.

(By the way, if you have every plugged in your GoPro to an HD TV, you may get it stuck in "Tel" mode, with the LCD screen showing the same symptoms as what you had.)

Jeff Troiano · July 9th, 2011, 04:29 PM

I had emailed gopro, and they didn't mention anything about it possibly being the camera. They simply told me to try resetting by removing battery. Guess I'll shoot them another email, and reference what you told me. I was going to crack open the gopro, and switch the lens out, glad in haven't done it yet, since it would have voided the warranty.

Thanks for the reply

Jeff

July 8th, 2011, 08:06 AM	#1
Jeff Troiano Major Player Join Date: May 2003 Location: Nashville TN Posts: 480	LCD stopped working Hi, was getting ready to go out of town. Gopro was working properly (camera and LCD backpack). Had to work, before leaving, so I plugged the gopro (LCD still attached) into the usb port on my laptop, to charge it. came home, packed up, went out of town. Next morning I pull out the gopro, for the day of filming, and LCD no longer working. Camera works just fine, with non working LCD still attached. If I hold the play button on the LCD, it switches to player mode, and the screen looks like it lights up, but there is no picture. I've reset the camera (by removing the battery), still nothing. Ive reinstalled the firmware, and still nothing. Any advice, before I just consider the LCD fried? Not sure what I did to do this. Thanks for any help. Jeff

July 9th, 2011, 01:28 PM	#2
Dave Brown Regular Crew Join Date: May 2009 Location: Canada Posts: 46	Re: LCD stopped working This is a common problem and almost certainly has to go back to GoPro. It is in the camera, not the LCD back. Email GoPro first though. (You need to do this anyway to get a return authorization number.) Don't forget that GoPro's are made with about $20 in parts and $100 in marketing. This leaves enough profit margin that they can have insane return rates, and still make a huge profit. There are VERY high failure rates on these little cameras. While their customer service is great and they will replace cameras without question, I sometimes wonder if it would be better to just make them better and have lower return rates. (By the way, if you have every plugged in your GoPro to an HD TV, you may get it stuck in "Tel" mode, with the LCD screen showing the same symptoms as what you had.)

July 9th, 2011, 04:29 PM	#3
Jeff Troiano Major Player Join Date: May 2003 Location: Nashville TN Posts: 480	Re: LCD stopped working I had emailed gopro, and they didn't mention anything about it possibly being the camera. They simply told me to try resetting by removing battery. Guess I'll shoot them another email, and reference what you told me. I was going to crack open the gopro, and switch the lens out, glad in haven't done it yet, since it would have voided the warranty. Thanks for the reply Jeff