Sony DigitalMaster Tapes damaged?? at DVinfo.net

Cal Bickford · February 9th, 2007, 09:25 PM

I just got my new A1 in today and it looks awsome, along with a multitude of accessories I ordered were 4 sony digitalmaster tapes. The problem is that the tapes weren't even shrink wrapped! It was just 4 tapes in their cases tossed into the main shipping box w/ all the other stuff. There was NO shrink wrap or anything protecting the tapes but their folding plastic cases which definitely do not appear to be moisture proof and the backs of all the cases had huge black scrape marks on them! These tapes were shipped from B&H in New York all the way down here to Austin through all kinds of weather. Surely its possible they were damaged by moisture shifts etc, am I not being reasonable? Should I send them back? Considering I just gave them $5000 dollars of my hard earned money I would expect them to send me my $16 dollar apeice tapes in better condition. Also, the 3 boxes that had all my stuff were completely crushed and torn up, now you can blame this on UPS but you can blame B&H for the fact that Five Thousand dollars of gear was just tossed into them w/ practically no protective measure such as packing bubbles etc. Each box had one little inflatable plastic bladder on ONE side leaving the THREE other sides at the mercy of disgruntled package handlers! My poor A1.....

Marcus Marchesseault · February 9th, 2007, 10:58 PM

If boxes are severely damaged, you might consider refusing the shipment. This does not sound like a good situation. You should call B&H and talk to their customer service. I'm sure they can help.

February 9th, 2007, 09:25 PM	#1
Cal Bickford Regular Crew Join Date: Jan 2007 Location: Austin, TX Posts: 157	Sony DigitalMaster Tapes damaged?? I just got my new A1 in today and it looks awsome, along with a multitude of accessories I ordered were 4 sony digitalmaster tapes. The problem is that the tapes weren't even shrink wrapped! It was just 4 tapes in their cases tossed into the main shipping box w/ all the other stuff. There was NO shrink wrap or anything protecting the tapes but their folding plastic cases which definitely do not appear to be moisture proof and the backs of all the cases had huge black scrape marks on them! These tapes were shipped from B&H in New York all the way down here to Austin through all kinds of weather. Surely its possible they were damaged by moisture shifts etc, am I not being reasonable? Should I send them back? Considering I just gave them $5000 dollars of my hard earned money I would expect them to send me my $16 dollar apeice tapes in better condition. Also, the 3 boxes that had all my stuff were completely crushed and torn up, now you can blame this on UPS but you can blame B&H for the fact that Five Thousand dollars of gear was just tossed into them w/ practically no protective measure such as packing bubbles etc. Each box had one little inflatable plastic bladder on ONE side leaving the THREE other sides at the mercy of disgruntled package handlers! My poor A1.....

February 9th, 2007, 10:58 PM	#2
Marcus Marchesseault Trustee Join Date: Nov 2005 Location: Honolulu, HI Posts: 1,961	If boxes are severely damaged, you might consider refusing the shipment. This does not sound like a good situation. You should call B&H and talk to their customer service. I'm sure they can help.