Cannon lens records only black screen at DVinfo.net

David Desper · March 27th, 2006, 11:33 AM

I was recently shooting a personal shot for my parents christmas party and when I went to go test my cannon z28 which is one of my older camcorders...its recording screen was showing and shooting only a black screen. I checked the battery but it was alright and the lens would zoom in and out alright so I don't know what the problem is since I can playback old recording on the camera...I just can't shoot new ones

Peter Costello · March 27th, 2006, 11:43 AM

Lens cap on? Iris closed?

Chris Hurd · March 27th, 2006, 11:51 AM

Can you check the model number of the camera? I am unaware of any Canon DV or Hi8 camcorder model "Z28." There is a ZR series of DV camcorders, including a ZR20, ZR25, ZR80 and ZR85 among many others.

David Desper · March 27th, 2006, 06:58 PM

Quote:

Originally Posted by Chris Hurd

Can you check the model number of the camera? I am unaware of any Canon DV or Hi8 camcorder model "Z28." There is a ZR series of DV camcorders, including a ZR20, ZR25, ZR80 and ZR85 among many others.

ya sorry its a Cannon ZR65 I made mistake on the model number

David Desper · March 27th, 2006, 07:01 PM

Quote:

Originally Posted by Peter Costello

Lens cap on? Iris closed?

LOL..no the lens cap isn't on...and the iris is open so i'm going to just take it in since its still under warranty

Nick Jushchyshyn · March 28th, 2006, 08:42 AM

Canon will fix this for free, including shipping both ways, even if the camera warranty period has expired.
The CCD is a Sony chip that is prone to failure over time and has been recalled.

Details here on the Canon site:
http://consumer.usa.canon.com/ir/con...7&modelid=8620

I had the same thing happen, to a ZR65 I'd purchased used from eBay ... cheap. After describing the issue to the rep on the support line, they sent me a pre-paid shipping label, and sent back the repaired camera a week or two after I shipped it in. No charge.

Good luck.

David Desper · March 29th, 2006, 01:40 AM

Quote:

Originally Posted by Nick Jushchyshyn

Canon will fix this for free, including shipping both ways, even if the camera warranty period has expired.
The CCD is a Sony chip that is prone to failure over time and has been recalled.

Details here on the Canon site:
http://consumer.usa.canon.com/ir/con...7&modelid=8620

I had the same thing happen, to a ZR65 I'd purchased used from eBay ... cheap. After describing the issue to the rep on the support line, they sent me a pre-paid shipping label, and sent back the repaired camera a week or two after I shipped it in. No charge.

Good luck.

Cool thanx I actually talked to them yesterday and they are going to replace the complete camera...so thanx for the info

March 27th, 2006, 11:33 AM	#1
David Desper New Boot Join Date: Mar 2006 Location: St. Petersburg, FL Posts: 24	Cannon lens records only black screen I was recently shooting a personal shot for my parents christmas party and when I went to go test my cannon z28 which is one of my older camcorders...its recording screen was showing and shooting only a black screen. I checked the battery but it was alright and the lens would zoom in and out alright so I don't know what the problem is since I can playback old recording on the camera...I just can't shoot new ones

March 27th, 2006, 11:43 AM	#2
Peter Costello Regular Crew Join Date: Dec 2005 Location: Phoenix, AZ Posts: 29	black Lens cap on? Iris closed?

March 27th, 2006, 11:51 AM	#3
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	Can you check the model number of the camera? I am unaware of any Canon DV or Hi8 camcorder model "Z28." There is a ZR series of DV camcorders, including a ZR20, ZR25, ZR80 and ZR85 among many others. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

March 28th, 2006, 08:42 AM	#6
Nick Jushchyshyn Major Player Join Date: Feb 2004 Location: Philadelphia, PA, USA Posts: 548	Canon will fix this for free, including shipping both ways, even if the camera warranty period has expired. The CCD is a Sony chip that is prone to failure over time and has been recalled. Details here on the Canon site: http://consumer.usa.canon.com/ir/con...7&modelid=8620 I had the same thing happen, to a ZR65 I'd purchased used from eBay ... cheap. After describing the issue to the rep on the support line, they sent me a pre-paid shipping label, and sent back the repaired camera a week or two after I shipped it in. No charge. Good luck. __________________ Nick Jushchyshyn Matchmoving, Compositing, TD imdb