HD-SDI output problem on the HM750

Svein Rune Skilnand · May 23rd, 2013, 12:33 PM

Today is a happy day.

Over the past days I have been e- mailing with JVC UK regarding my HM750. They have truly been extremely helpful resolving my problem with the HD-SDI output. I am impressed with the way they have been responding and their courtesy in doing so.

I am not sure what caused the problem but it is fixed now. They have also updated the firmware on the KA-MR100G recorder that I attached to the camera.

When I first received my HM750 I noticed that the focus ring on the Canon 14x lens was very stiff, but didn`t concern myself with it at that point. JVC however noticed the problem on their own and replaced the lens altogether. That is impressive.

Now I am looking forward to receiving my camera and finally put it to use.

JVC has me impressed way beyond any other manufacturer. I am just one single person running a small business but they made me feel important. I am sticking with JVC from now on.

Petter Flink · May 23rd, 2013, 03:18 PM

Kjempeflott!

I'm really impressed with the kind of customer care JVC shows time after time.
Happy for you that everything was taken care of.

Svein Rune Skilnand · June 7th, 2013, 07:11 AM

Yesterday I finally received my camera. It has survived the transportation it seems from my initial tests.

If there is any interest I thought I would share what the technician wrote on the repair note. Not sure if this is helpful to Mike and Simon but I would like to share anyway:

"HDI connection on PCB was not making correctly. This was rectified and tested as necessary. HDI output is now present and working. The original lens had a very stiff focus ring. Lens has been replaced."

English is not my first language, but if I am reading the note correctly I believe PCB stands for print circuit board, telling me that the connection between the HDI contact and the circuit board was not properly connected in the first place.

Anyway I am glad it is sorted out now.

May 23rd, 2013, 12:33 PM	#16
Svein Rune Skilnand Major Player Join Date: Sep 2007 Location: Fidjeland, Norway Posts: 289	Re: HD-SDI output problem on the HM750 Today is a happy day. Over the past days I have been e- mailing with JVC UK regarding my HM750. They have truly been extremely helpful resolving my problem with the HD-SDI output. I am impressed with the way they have been responding and their courtesy in doing so. I am not sure what caused the problem but it is fixed now. They have also updated the firmware on the KA-MR100G recorder that I attached to the camera. When I first received my HM750 I noticed that the focus ring on the Canon 14x lens was very stiff, but didn`t concern myself with it at that point. JVC however noticed the problem on their own and replaced the lens altogether. That is impressive. Now I am looking forward to receiving my camera and finally put it to use. JVC has me impressed way beyond any other manufacturer. I am just one single person running a small business but they made me feel important. I am sticking with JVC from now on.

May 23rd, 2013, 03:18 PM	#17
Petter Flink Regular Crew Join Date: Jan 2012 Location: Sweden Posts: 70	Re: HD-SDI output problem on the HM750 Kjempeflott! I'm really impressed with the kind of customer care JVC shows time after time. Happy for you that everything was taken care of.

June 7th, 2013, 07:11 AM	#18
Svein Rune Skilnand Major Player Join Date: Sep 2007 Location: Fidjeland, Norway Posts: 289	Re: HD-SDI output problem on the HM750 Yesterday I finally received my camera. It has survived the transportation it seems from my initial tests. If there is any interest I thought I would share what the technician wrote on the repair note. Not sure if this is helpful to Mike and Simon but I would like to share anyway: "HDI connection on PCB was not making correctly. This was rectified and tested as necessary. HDI output is now present and working. The original lens had a very stiff focus ring. Lens has been replaced." English is not my first language, but if I am reading the note correctly I believe PCB stands for print circuit board, telling me that the connection between the HDI contact and the circuit board was not properly connected in the first place. Anyway I am glad it is sorted out now.