Survey - Is YOUR GY HM-100 defective. (simple test)

Fabrice Hoss · May 24th, 2011, 02:54 PM

@Anthony, all right, thanks...

But I still have to figure out what this is. Not good enough for broadcast anyway (watch the video with full screen to get convinced

YouTube - ‪exemple b roll with default gy hm 100‬&rlm;)...

And I don't know what to do (and JVC Canada is not answering me...) If anyone could give me a hint....thanks!

Jordan Hooper · May 25th, 2011, 11:59 AM

Fabrice,

I'm in British Columbia and I also had problems getting in touch with the appropriate contact to get my HM-100 serviced for this issue. I eventually had to contact VP of JVC Professional Canada. He was very helpful and passed along my email to the JVC support in Toronto, which is probably where you'll have to send yours for the firmware update. Unfortunately for me being on the west coast it took almost two weeks from the time I sent it out until I got it back (which cost me a minor job).

Anyway, I recommend you start by emailing Greg Cameron with your concerns. Alternately, you could try calling one of the authorized JVC shops in Montreal. Here's the contact list, Greg Cameron at the top of the page, Montreal shops about halfway down the page.
JVC Professional Products Company - Canadian Contacts and Dealers

Fabrice Hoss · May 25th, 2011, 07:18 PM

Jordan,

I contacted Greg -VP JVC Canada- 2 weeks ago. After 3 emails, he finally answered me. Here is exactly what he wrote :
"I gave this project to an engineer to follow up with you. His
comment was that it likes a progressive to interlace translation issue. The
NLE being used seems to be making adjustments to the frame rate. My engineer
had to look at it from home as YouTube is blocked on our services at work.
Again, I am sorry. Greg"

And that's it. No solution, no advice. End of the story.

Then I asked : how can I get it fixed?
No more answer.

I have to fly to the states this friday to shoot a report for a french customer. I will shoot 1920/1080 50i. And I can't trust this camera anymore. All I know is : if I really have to pan, I will go very slowly... and pray! (I wish I could film in a museum!)

Thanks anyway for your message Jordan,
Fabrice

Fabrice Hoss · May 25th, 2011, 07:27 PM

Oh and I forgot... if NLE (non linear editing) means Final cut pro, it's all wrong because I could double check this issue with Quicktime 7.0 on several mac book pros, without opening FCP 7.0. The problem comes from the camera, not from the editing system...

Anthony Schrijer · May 26th, 2011, 01:56 AM

@Fabrice
Have you already checked the "interlacing problem" by shooting two scenes?:
1080p30 1/30s
1080p25 1/25s

Make a pan with both settings.
Watch the footage, that comes directly from your camera, in Quicktime. This way you can rule out that it is the well known interlacing problem.

Jordan Hooper · May 26th, 2011, 01:40 PM

Fabrice,

I'm really surprised at his response because this is a known issue and it's not the first time he's dealt with it (mine for example). I would continue to call his contact phone # and keep leaving messages and emails until they address it. What horrible service you've had. Let me do some digging in my old macs archived emails and see if I can bring up some additional contacts for you. When I first contacted them I linked them to this forum thread as well as the other one here:
http://www.dvinfo.net/forum/jvc-gy-h...sive-mode.html
A moderator at DVinfo should really merge these two threads.

Chris Hurd · May 27th, 2011, 08:17 AM

Quote:

Originally Posted by Jordan Hooper

A moderator at DVinfo should really merge these two threads.

Use the Report Post function (the little "!" icon to the left of any post) to make that happen.

May 24th, 2011, 02:54 PM	#31
Fabrice Hoss New Boot Join Date: May 2011 Location: Montreal, Quebec Posts: 10	Re: Survey - Is YOUR GY HM-100 defective. (simple test) @Anthony, all right, thanks... But I still have to figure out what this is. Not good enough for broadcast anyway (watch the video with full screen to get convinced YouTube - ‪exemple b roll with default gy hm 100‬&rlm;)... And I don't know what to do (and JVC Canada is not answering me...) If anyone could give me a hint....thanks!

May 25th, 2011, 11:59 AM	#32
Jordan Hooper Regular Crew Join Date: Jul 2010 Location: Vernon, BC. Canada Posts: 111	Re: Survey - Is YOUR GY HM-100 defective. (simple test) Fabrice, I'm in British Columbia and I also had problems getting in touch with the appropriate contact to get my HM-100 serviced for this issue. I eventually had to contact VP of JVC Professional Canada. He was very helpful and passed along my email to the JVC support in Toronto, which is probably where you'll have to send yours for the firmware update. Unfortunately for me being on the west coast it took almost two weeks from the time I sent it out until I got it back (which cost me a minor job). Anyway, I recommend you start by emailing Greg Cameron with your concerns. Alternately, you could try calling one of the authorized JVC shops in Montreal. Here's the contact list, Greg Cameron at the top of the page, Montreal shops about halfway down the page. JVC Professional Products Company - Canadian Contacts and Dealers

May 25th, 2011, 07:18 PM	#33
Fabrice Hoss New Boot Join Date: May 2011 Location: Montreal, Quebec Posts: 10	Re: Survey - Is YOUR GY HM-100 defective. (simple test) Jordan, I contacted Greg -VP JVC Canada- 2 weeks ago. After 3 emails, he finally answered me. Here is exactly what he wrote : "I gave this project to an engineer to follow up with you. His comment was that it likes a progressive to interlace translation issue. The NLE being used seems to be making adjustments to the frame rate. My engineer had to look at it from home as YouTube is blocked on our services at work. Again, I am sorry. Greg" And that's it. No solution, no advice. End of the story. Then I asked : how can I get it fixed? No more answer. I have to fly to the states this friday to shoot a report for a french customer. I will shoot 1920/1080 50i. And I can't trust this camera anymore. All I know is : if I really have to pan, I will go very slowly... and pray! (I wish I could film in a museum!) Thanks anyway for your message Jordan, Fabrice

May 25th, 2011, 07:27 PM	#34
Fabrice Hoss New Boot Join Date: May 2011 Location: Montreal, Quebec Posts: 10	Re: Survey - Is YOUR GY HM-100 defective. (simple test) Oh and I forgot... if NLE (non linear editing) means Final cut pro, it's all wrong because I could double check this issue with Quicktime 7.0 on several mac book pros, without opening FCP 7.0. The problem comes from the camera, not from the editing system...

May 26th, 2011, 01:56 AM	#35
Anthony Schrijer Regular Crew Join Date: May 2011 Location: Netherlands Posts: 30	Re: Survey - Is YOUR GY HM-100 defective. (simple test) @Fabrice Have you already checked the "interlacing problem" by shooting two scenes?: 1080p30 1/30s 1080p25 1/25s Make a pan with both settings. Watch the footage, that comes directly from your camera, in Quicktime. This way you can rule out that it is the well known interlacing problem.

May 26th, 2011, 01:40 PM	#36
Jordan Hooper Regular Crew Join Date: Jul 2010 Location: Vernon, BC. Canada Posts: 111	Re: Survey - Is YOUR GY HM-100 defective. (simple test) Fabrice, I'm really surprised at his response because this is a known issue and it's not the first time he's dealt with it (mine for example). I would continue to call his contact phone # and keep leaving messages and emails until they address it. What horrible service you've had. Let me do some digging in my old macs archived emails and see if I can bring up some additional contacts for you. When I first contacted them I linked them to this forum thread as well as the other one here: http://www.dvinfo.net/forum/jvc-gy-h...sive-mode.html A moderator at DVinfo should really merge these two threads.