2 problems with my new HM100 at DVinfo.net

Kajito Nagib · June 5th, 2009, 09:44 PM

Hi,

I just did a test today for the first time with my new HM100 inside my apt since its raining
outside. The first problem I'm having is with slot A & B. When I try to remove the card it does not pop out easily. I had to get a small screw driver and wiggle it a little then push in for it to come out but it still won't pop out in a easy manner. (The access lamp was not blinking while trying to remove the SD card) Problem number two was even bigger. While watching the video from my monitor I notice a small white dot in the video it's very noticeable. I cleaned the lens to make sure nothing was on it then filmed again but it's still there. Any idea what that might be and what should I do?

Kajito Nagib · June 5th, 2009, 09:54 PM

I just turned off my camera and inserted the SD card again to test it one more time.
Now both slots are working fine so I turn on the camera try it again and both cards are popping out like they should. Could it be that it takes a while to loosen up?
Well anyway my white dot is still noticeable that didn't go away:-(

Wacharapong Chiowanich · June 5th, 2009, 10:26 PM

Try zooming your camera in and out. Does or how does the white dot move? If it moves radially (outward from the center of the frame when you zoom in AND inward to the center when you zoom out), this points to a problem in the CCDs or the prism block. Also it could be a problem with the lens system not the front element. Check with JVC how this can be remedied under your warranty as your camera has been in use for just a few days.

Wacharapong

Kajito Nagib · June 5th, 2009, 10:35 PM

i'll give it a try and let you know.

Kajito Nagib · June 5th, 2009, 10:45 PM

ok I tried it the first time I zoomed in and out it didn't move but the second i zoomed in
and out the white dot moved a little then went back to the same place. Who should I call JVC or Sagemax?
I have an extended warranty with SageMax for 3 years.

Calvin Bellows · June 5th, 2009, 11:04 PM

The white dot could be a burned out pixel. My HM 700 had the same thing. I took it to my dealer and he did some menu things and it was gone in an hour.

Kajito Nagib · June 5th, 2009, 11:14 PM

I'm sure whatever the problem they will be able to fix it. What I'm worried about is how much time it will take to fix it. I have a gig coming up next Saturday and I need my camera. I just went to the JVC website and did a search for the nearest dealer they're located in GA I live in NYC. I can't imagine NYC without a JVC dealer there must be one around at least a dealer in NJ.

John McDonald · June 6th, 2009, 03:57 AM

My cards are a little hard to get out as well - but I think it said somewhere that it takes a few going in and out to loosen up a little.

Having a longish finger nail on your index finger helps - or at least on my girlfriends ;-)

Mine are coming out ok now - it helps knowing what to expect (and we all expect a push in a little and it will pop out type arrangement).

Kajito Nagib · June 6th, 2009, 07:37 AM

This morning I found a precaution note in the box that came with the camera about the SDHC card. It says that after inserting and removing the card several times the card should come out more easily. I should have taken the time to read all the documentation sorry about that.

Kajito Nagib · June 7th, 2009, 05:20 PM

I returned my camera today to B&H they gave me another one. I ran a few tests
no white dots anywhere and the SDHC slots work fine. Hey everyone thanks all for your help.

Sean Adair · June 8th, 2009, 10:49 AM

I got a sdhc card that didn't have the edges finished well. It got stuck and had to be removed with needlenose pliers. A little dressing with a knife (the card!) and it was fine.

There are many JVC dealers in NYC (B&H, E.C. . But, it's the dealer you bought from that would take responsibility.

The HM700 has a hidden service menu that fixes a hot pixel. Likely the HM100 does too. A call to JVC pro service, or to the local sales manager will likely get you set up with instructions over the phone or emailed.

Kajito Nagib · June 8th, 2009, 12:07 PM

JVC told me to call the dealer first to have it replaced if not they would troubleshoot the problem over the phone.

Kajito Nagib · June 8th, 2009, 06:59 PM

Today I went outside to shoot some footage with my replacement camera. I just watched the footage and I couldn't believe it my wife spotted the white dot again but this time it was in a different
place. It didn't blink like the other one. When I returned home with the replacement camera yesterday I did some indoor test but didn't notice anything unusual but outdoors it was very noticeable in dark areas. This is really a bummer cause the rest of the image was great.
Has anyone else experienced the same problem with their HM100? I don't know if I should call JVC or return it to B&H for another replacement or blow off this camera for good. Any advice would be appreciated.

Kaushik Parmar · June 8th, 2009, 09:37 PM

Quote:

Originally Posted by Kajito Nagib

Today I went outside to shoot some footage with my replacement camera. I just watched the footage and I couldn't believe it my wife spotted the white dot again but this time it was in a different
place. It didn't blink like the other one. When I returned home with the replacement camera yesterday I did some indoor test but didn't notice anything unusual but outdoors it was very noticeable in dark areas. This is really a bummer cause the rest of the image was great.
Has anyone else experienced the same problem with their HM100? I don't know if I should call JVC or return it to B&H for another replacement or blow off this camera for good. Any advice would be appreciated.

Try to see lens from outside if is there any scratch or dot on the lens? You know I have recently noticed one scratch on my HD7's lens, when I try to see closely it was visible, since it is spotted on the lens it appears on same place but if I do little some it disappear! If I put camera front of sunlight it clearly visible, so my conclusion for my problem is clear that small scratch on the lens giving me trouble.

Guys if you have read my problem, then do let me know what should I do for this cause? Lens should be replaced or is there any way to remove that small scratch on the lens?

Kaushik

Kajito Nagib · June 8th, 2009, 09:47 PM

No scratches on the lens or anything that was the first thing I checked:-(

June 5th, 2009, 09:44 PM	#1
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	2 problems with my new HM100 Hi, I just did a test today for the first time with my new HM100 inside my apt since its raining outside. The first problem I'm having is with slot A & B. When I try to remove the card it does not pop out easily. I had to get a small screw driver and wiggle it a little then push in for it to come out but it still won't pop out in a easy manner. (The access lamp was not blinking while trying to remove the SD card) Problem number two was even bigger. While watching the video from my monitor I notice a small white dot in the video it's very noticeable. I cleaned the lens to make sure nothing was on it then filmed again but it's still there. Any idea what that might be and what should I do? __________________ -kAj http://www.sweetproductionmedia.com/

June 5th, 2009, 09:54 PM	#2
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	that's strange I just turned off my camera and inserted the SD card again to test it one more time. Now both slots are working fine so I turn on the camera try it again and both cards are popping out like they should. Could it be that it takes a while to loosen up? Well anyway my white dot is still noticeable that didn't go away:-( __________________ -kAj http://www.sweetproductionmedia.com/

June 5th, 2009, 10:35 PM	#4
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	i'll give it a try and let you know. __________________ -kAj http://www.sweetproductionmedia.com/

June 5th, 2009, 10:45 PM	#5
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	ok I tried it the first time I zoomed in and out it didn't move but the second i zoomed in and out the white dot moved a little then went back to the same place. Who should I call JVC or Sagemax? I have an extended warranty with SageMax for 3 years. __________________ -kAj http://www.sweetproductionmedia.com/

June 5th, 2009, 11:04 PM	#6
Calvin Bellows Major Player Join Date: Feb 2009 Location: Red Deer, Alberta Posts: 215	white dot The white dot could be a burned out pixel. My HM 700 had the same thing. I took it to my dealer and he did some menu things and it was gone in an hour. __________________ Calvin Bellows www.exposureproductions.ca

June 5th, 2009, 10:26 PM	#3
Wacharapong Chiowanich Major Player Join Date: May 2008 Location: Bangkok, Thailand Posts: 400	Try zooming your camera in and out. Does or how does the white dot move? If it moves radially (outward from the center of the frame when you zoom in AND inward to the center when you zoom out), this points to a problem in the CCDs or the prism block. Also it could be a problem with the lens system not the front element. Check with JVC how this can be remedied under your warranty as your camera has been in use for just a few days. Wacharapong

June 5th, 2009, 11:14 PM	#7
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	I'm sure whatever the problem they will be able to fix it. What I'm worried about is how much time it will take to fix it. I have a gig coming up next Saturday and I need my camera. I just went to the JVC website and did a search for the nearest dealer they're located in GA I live in NYC. I can't imagine NYC without a JVC dealer there must be one around at least a dealer in NJ. __________________ -kAj http://www.sweetproductionmedia.com/

June 6th, 2009, 03:57 AM	#8
John McDonald Regular Crew Join Date: Apr 2009 Location: London, UK. Posts: 53	My cards are a little hard to get out as well - but I think it said somewhere that it takes a few going in and out to loosen up a little. Having a longish finger nail on your index finger helps - or at least on my girlfriends ;-) Mine are coming out ok now - it helps knowing what to expect (and we all expect a push in a little and it will pop out type arrangement).

June 6th, 2009, 07:37 AM	#9
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	This morning I found a precaution note in the box that came with the camera about the SDHC card. It says that after inserting and removing the card several times the card should come out more easily. I should have taken the time to read all the documentation sorry about that. __________________ -kAj http://www.sweetproductionmedia.com/

June 7th, 2009, 05:20 PM	#10
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	I returned my camera today to B&H they gave me another one. I ran a few tests no white dots anywhere and the SDHC slots work fine. Hey everyone thanks all for your help. __________________ -kAj http://www.sweetproductionmedia.com/ Last edited by Kajito Nagib; June 7th, 2009 at 08:58 PM.

June 8th, 2009, 10:49 AM	#11
Sean Adair Major Player Join Date: Dec 2006 Location: New York, NY Posts: 463	I got a sdhc card that didn't have the edges finished well. It got stuck and had to be removed with needlenose pliers. A little dressing with a knife (the card!) and it was fine. There are many JVC dealers in NYC (B&H, E.C. . But, it's the dealer you bought from that would take responsibility. The HM700 has a hidden service menu that fixes a hot pixel. Likely the HM100 does too. A call to JVC pro service, or to the local sales manager will likely get you set up with instructions over the phone or emailed. __________________ Sean Adair - NYC - www.adairproductions.com JVC GY-HM-700 with 17x5 lens, MacPro 3.2ghz 8-core, 18gb. (JVC HD200 4 sale soon)

June 8th, 2009, 12:07 PM	#12
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	JVC told me to call the dealer first to have it replaced if not they would troubleshoot the problem over the phone. __________________ -kAj http://www.sweetproductionmedia.com/

June 8th, 2009, 06:59 PM	#13
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	frustration Today I went outside to shoot some footage with my replacement camera. I just watched the footage and I couldn't believe it my wife spotted the white dot again but this time it was in a different place. It didn't blink like the other one. When I returned home with the replacement camera yesterday I did some indoor test but didn't notice anything unusual but outdoors it was very noticeable in dark areas. This is really a bummer cause the rest of the image was great. Has anyone else experienced the same problem with their HM100? I don't know if I should call JVC or return it to B&H for another replacement or blow off this camera for good. Any advice would be appreciated. __________________ -kAj http://www.sweetproductionmedia.com/

June 8th, 2009, 09:47 PM	#15
Kajito Nagib Major Player Join Date: Jan 2007 Location: NYC Posts: 432	No scratches on the lens or anything that was the first thing I checked:-( __________________ -kAj http://www.sweetproductionmedia.com/