Upset with JVC Service at DVinfo.net

Heath Vinyard · July 11th, 2007, 09:27 PM

Well.
I took my camera in on June 11th for the dead firewire port issue and finally got it back today, July 11th, only to find that my SD Card slot no longer works. What is that about? It's like I traded off one port for another.

I hesitate taking it back to them for them to have it for another month. Anyone have any ideas of what kind of home remedies can be done for this? I tried buying a new SD card, but that didn't work.

Thanks.

Warren Shultz · July 11th, 2007, 10:25 PM

Did you format the card? You might think it's not working if that's the case.

Heath Vinyard · July 12th, 2007, 09:34 AM

Quote:

Originally Posted by Warren Shultz

Did you format the card? You might think it's not working if that's the case.

Thank you for the reply. I tried to format the card through the camera multiple times, on all 3 SD cards I have, and each time I get the Error "No card." Is this the way you suggest? I'm open to anything right now. :)

Just as a side note, before I took the camera in, I never had an issue with the SD Card port. I wonder if it's a firmware upgrade that was done?

Thank you.

Greg Boston · July 12th, 2007, 12:57 PM

Quote:

Originally Posted by Heath Vinyard

Thank you for the reply. I tried to format the card through the camera multiple times, on all 3 SD cards I have, and each time I get the Error "No card." Is this the way you suggest? I'm open to anything right now. :)

Just as a side note, before I took the camera in, I never had an issue with the SD Card port. I wonder if it's a firmware upgrade that was done?

Thank you.

Heath, there 'may have' been a cable or connector inadvertently left unplugged during re-assembly. I've been guilty of that a few times in all the years I worked as an equipment maintenance technician.

I would call and calmly advise them of what has happened and ask for expedited repairs since you feel this problem was induced during the original repair process.

-gb-

Brian Ladue · July 12th, 2007, 07:23 PM

Heath, which camera/model do you have? And how did your FW port get fried? If you don't mind me asking.

Heath Vinyard · July 12th, 2007, 10:35 PM

Quote:

Originally Posted by Brian Ladue

Heath, which camera/model do you have? And how did your FW port get fried? If you don't mind me asking.

I have the HD100u with the A upgrade. The DR-100 firestore stopped working with the camera and at that point, I couldn't even dump footage from tape. That part of the camera is working great now, and I purchased a no power firewire cable, just in case.

Brian Ladue · July 13th, 2007, 09:53 PM

Thanks Heath, so was it the Firestore that caused the problem or would it have been your computer?

Heath Vinyard · July 14th, 2007, 08:39 PM

Quote:

Originally Posted by Brian Ladue

Thanks Heath, so was it the Firestore that caused the problem or would it have been your computer?

Well, I'd have to assume it was the firestore connection that caused it, but it was really me hot swapping the device and not the device itself.

July 11th, 2007, 09:27 PM	#1
Heath Vinyard Major Player Join Date: Feb 2006 Location: Orange County Posts: 296	Upset with JVC Service Well. I took my camera in on June 11th for the dead firewire port issue and finally got it back today, July 11th, only to find that my SD Card slot no longer works. What is that about? It's like I traded off one port for another. I hesitate taking it back to them for them to have it for another month. Anyone have any ideas of what kind of home remedies can be done for this? I tried buying a new SD card, but that didn't work. Thanks. __________________ Heath Vinyard www.ghostlandmedia.com

July 11th, 2007, 10:25 PM	#2
Warren Shultz Major Player Join Date: Aug 2005 Posts: 248	Did you format the card? You might think it's not working if that's the case.

July 12th, 2007, 07:23 PM	#5
Brian Ladue Regular Crew Join Date: May 2006 Location: Canada Posts: 149	Heath, which camera/model do you have? And how did your FW port get fried? If you don't mind me asking.

July 13th, 2007, 09:53 PM	#7
Brian Ladue Regular Crew Join Date: May 2006 Location: Canada Posts: 149	Thanks Heath, so was it the Firestore that caused the problem or would it have been your computer?