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April 11th, 2007, 08:28 PM
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#1 |
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JVC America
Join Date: Mar 2005
Location: McKinney, TX
Posts: 516
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New JVC Pro Website
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Carl Hicks JVC Professional Products Company |
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April 11th, 2007, 10:05 PM
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#2 |
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Major Player
Join Date: Jun 2006
Location: Savannah, GA
Posts: 463
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Hi Carl,
That's a nice look... Is the service request form found here: http://pro.jvc.com/prof/support/index.jsp The right one to use for fixes to an HD100 camera? |
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April 11th, 2007, 10:15 PM
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#3 | |
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JVC America
Join Date: Mar 2005
Location: McKinney, TX
Posts: 516
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Quote:
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Carl Hicks JVC Professional Products Company |
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April 11th, 2007, 11:11 PM
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#4 |
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New Boot
Join Date: Mar 2007
Location: New York
Posts: 15
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I wish JVC customer service were like the Website
The website looks cool. I only wish the people at JVC had been more responsible. I bought JVC HD110 on 21 March. I sent my invoice through UPS. I realised that I had not sent the barcode. So I sent the barcode and invoice through USPS. I called the rebate section at extension 5335 several times only to be told that I could leave a message. I left message. No reply for a few days. Then one fine day, someone from JVC called me and said they had received my first mail but I needed to send the barcode or send a JPEG image by email. I did that too. No reply for a few days. I sent another email asking them if they got my email with the barcode JPEG file so that I could resend it. No reply as of now. I have to go to India for a shoot and I can't rely on the JVC HD110 stock battery. I must have the IDX battery before I leave. My apprehension is that the IDX battery will reach here after I leave from here. If JVC had to give rebates why couldn't we pick up from the dealer directly? Why do we have to wait so long? Why extra formalities?
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April 12th, 2007, 04:43 AM
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#5 | |
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JVC America
Join Date: Mar 2005
Location: McKinney, TX
Posts: 516
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Quote:
Your issue really has nothing to do with this thread regarding the website, and probably should be a separate post. Have you asked your dealer and JVC rep. to get involved to follow up on your claim? They are available to help. Call your rep - this is usually better than sending an e-mail to a general mail box. If you do not know who that is, please refer to the sticky at the top of this forum. It generally takes 4 to 6 weeks to process claims for free goods.
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Carl Hicks JVC Professional Products Company |
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April 12th, 2007, 10:01 PM
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#6 |
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New Boot
Join Date: Mar 2007
Location: New York
Posts: 15
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I sent the email to specific person
I did not send the email to a general mailbox. I sent it to a specific person at that section handling this case. She gave me the email herself. Anyways, I will wait. I am in a hurry only because I have a project outside US coming up soon.
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April 13th, 2007, 05:39 AM
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#7 | |
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JVC America
Join Date: Mar 2005
Location: McKinney, TX
Posts: 516
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Quote:
OK, but be sure that your JVC District rep is also involved.
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Carl Hicks JVC Professional Products Company |
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April 13th, 2007, 07:29 PM
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#8 |
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New Boot
Join Date: Mar 2007
Location: New York
Posts: 15
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Jvc Rep
How do I contact the JVC district rep? I tried to look for it on the JVC website but could not find it, please provide a link.
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April 13th, 2007, 07:39 PM
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#9 |
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Regular Crew
Join Date: Jun 2006
Location: Minnetonka, MN USA
Posts: 45
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Kalsang,
There is a sticky at the top of the main page of this forum on how to find your service rep. It's called: JVC Tech Support for U.S. & How to contact your local JVC rep |
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April 16th, 2007, 04:37 PM
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#10 |
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New Boot
Join Date: Mar 2007
Location: New York
Posts: 15
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Hurrah, I got it.
I received my IDX battery from JVC today. It was pretty fast. Thank you JVC. How do I delete the message I posted here? I don't want to annoy JVC. I should have been patient. Hurrah.
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