BR-HD50 Emergency at DVinfo.net

Cecil Searcy · February 19th, 2007, 08:01 PM

Okay so I just got this deck a couple days ago and am working out the bugs with my blackmagic decklink card. When out of nowhere the deck switches itself to 50hz mode. I managed to work throught the menu until I could set it back to factory settings, but now I have an error code message on the screen that will not go away.
the code reads....
Repeat 00

8076
10 00 00 00 4c 00 07 EC
BF FF 20 10 02 02 38 1C

If anyone can help me I would be very grateful.
Thanks,
Cecil

Tim Dashwood · February 19th, 2007, 08:45 PM

Cecil,

Call 1-800-582-5825 at 9AM EST tomorrow morning.

We've heard mention in the forum of the "switching to PAL" problem with very early firmware, but this deck should be running the latest firmware (v1.06) if you just bought it recently. Firmware can be updated with a download and a SD card & reader.

Please let us know the outcome of tech support.

Cecil Searcy · February 19th, 2007, 09:19 PM

Actually the firmware does need to be updated. I was planning on that this week. I'll do it tomorrow and see what happens.
Will that clear the error message?

Tim Dashwood · February 19th, 2007, 10:48 PM

Quote:

Originally Posted by Cecil Searcy

Will that clear the error message?

I have no idea. At this point you should really talk to tech support before doing anything.

February 19th, 2007, 08:01 PM	#1
Cecil Searcy New Boot Join Date: Nov 2006 Location: Kansas City, MO Posts: 14	BR-HD50 Emergency Okay so I just got this deck a couple days ago and am working out the bugs with my blackmagic decklink card. When out of nowhere the deck switches itself to 50hz mode. I managed to work throught the menu until I could set it back to factory settings, but now I have an error code message on the screen that will not go away. the code reads.... Repeat 00 8076 10 00 00 00 4c 00 07 EC BF FF 20 10 02 02 38 1C If anyone can help me I would be very grateful. Thanks, Cecil

February 19th, 2007, 08:45 PM	#2
Tim Dashwood Wrangler Join Date: Aug 2005 Location: Toronto, ON, Canada Posts: 3,637	Cecil, Call 1-800-582-5825 at 9AM EST tomorrow morning. We've heard mention in the forum of the "switching to PAL" problem with very early firmware, but this deck should be running the latest firmware (v1.06) if you just bought it recently. Firmware can be updated with a download and a SD card & reader. Please let us know the outcome of tech support. __________________ Tim Dashwood

February 19th, 2007, 09:19 PM	#3
Cecil Searcy New Boot Join Date: Nov 2006 Location: Kansas City, MO Posts: 14	Actually the firmware does need to be updated. I was planning on that this week. I'll do it tomorrow and see what happens. Will that clear the error message?