JVC service at DVinfo.net

Henrik Helms · August 8th, 2006, 08:06 AM

Just wanna share a jvc-service-story.
The 7. of July we handed our camera in to a firmwareupgrade. Because it was one of the early models they could not update it at our dealer here in Denmark. Threfore it was sent to England I guess - and still has not returned to us...
Latest update today was that they by mistake sent it to Sweden instead of Denmark. Really good service I must say. The camera gets to enjoy the world and I am just sitting here waiting....

Henrik Helms · August 10th, 2006, 08:16 AM

Latest update...
The swedish office sent it back to England, so that the english office could send it to Denmark - so with a little luck I can have my camera back on next friday after six weeks.
Thats quite "speedy" for at firmware update....:)

Scott Harper · August 12th, 2006, 11:43 AM

I'm sorry to hear about your unfortunate experience. That's a nightmare, but the overall experience will hopefully be soon forgotten when you receive your camera back. My experience with JVC Canada is, thankfully, much better. A short time ago, after a few hiccups with my camera, they went above and beyond for me and I can't say enough about their service. It was second to none. They were prompt, apologetic and quickly restored my trust in their product. I wish all my experiences with camera manufacturers were as good- sorry, Nikon!

Henrik Helms · August 23rd, 2006, 11:00 AM

I should probably tell how the story ended.
I received my camera after six weeks - to find out that they had forgot to put my SD card in the camera again. Then JVC England sended what they said was my SD-card, which it was not. It was just a new one without my settings on it...
So much for happy endings...

Chris Hurd · August 23rd, 2006, 11:02 AM

This is why it's always a good idea to back up the contents of your SD card.

Tim Dashwood · August 23rd, 2006, 11:46 AM

...and why you are only supposed to send the body - without accessories - for the A update.

Tim Dashwood · August 23rd, 2006, 11:50 AM

Quote:

Originally Posted by Scott Harper

I'm sorry to hear about your unfortunate experience. That's a nightmare, but the overall experience will hopefully be soon forgotten when you receive your camera back. My experience with JVC Canada is, thankfully, much better. A short time ago, after a few hiccups with my camera, they went above and beyond for me and I can't say enough about their service. It was second to none. They were prompt, apologetic and quickly restored my trust in their product. I wish all my experiences with camera manufacturers were as good- sorry, Nikon!

I agree that JVC Canada really do go above and beyond for the pro customers. For what they lack in staff quantity, they make up for in quality.
I've had nothing but positive experiences with JVC Canada.

I sent my Nikon D70 in to Nikon a over a week ago for the recall on the BGLOD (Blinking Green Light of Dead) and I still haven't even heard if it has been entered into their system for repair! A very different experience.

Diogo Athouguia · December 3rd, 2006, 07:35 AM

Just to share another JVC service experience... I sent my camera to my dealer in UK to make an update and correct an issue, the warranty didn't cover the service here in Portugal so I decided to pay the shipping costs instead of the service... wrong decision!! I also asked them to install the update that ables the battery info to be displayed on the VF, there is no A version in Europe but this is a similar one. Unfortunatly it works only with A/B batteries, my batteries are SWITT branded so no info is displayed.

I payed €50 to ship it to my dealer and €250 to get it back. When I asked them why I was charged €250 for a ground service they said it included pakaging and shipping costs to JVC service... ridiculous, the camera was covered by warranty and I shouldn't pay those costs. So, after a month waiting the camera returns. The issue was still there and it stoped working with the SWITT batteries because of low voltage. I decided to go to JVC service in Portugal. After 2 days it was repaired and working perfectly, I was charged only 2 working hours (€100) but they spent more then 8 just to correct the UK service mess.

I'm really displeased with my dealer and JVC's UK service, unfortunatly there's not much that I can do but sharing my bad experience. I'm sending an email to JVC, I wonder what they have to say...

August 8th, 2006, 08:06 AM	#1
Henrik Helms Regular Crew Join Date: Oct 2005 Location: Herning, Denmark Posts: 45	JVC service Just wanna share a jvc-service-story. The 7. of July we handed our camera in to a firmwareupgrade. Because it was one of the early models they could not update it at our dealer here in Denmark. Threfore it was sent to England I guess - and still has not returned to us... Latest update today was that they by mistake sent it to Sweden instead of Denmark. Really good service I must say. The camera gets to enjoy the world and I am just sitting here waiting.... __________________ Greetings from Henrik dBA MEDIA www.dba-media.com

August 10th, 2006, 08:16 AM	#2
Henrik Helms Regular Crew Join Date: Oct 2005 Location: Herning, Denmark Posts: 45	It gets better... Latest update... The swedish office sent it back to England, so that the english office could send it to Denmark - so with a little luck I can have my camera back on next friday after six weeks. Thats quite "speedy" for at firmware update....:) __________________ Greetings from Henrik dBA MEDIA www.dba-media.com

August 23rd, 2006, 11:00 AM	#4
Henrik Helms Regular Crew Join Date: Oct 2005 Location: Herning, Denmark Posts: 45	The end I should probably tell how the story ended. I received my camera after six weeks - to find out that they had forgot to put my SD card in the camera again. Then JVC England sended what they said was my SD-card, which it was not. It was just a new one without my settings on it... So much for happy endings... __________________ Greetings from Henrik dBA MEDIA www.dba-media.com

August 23rd, 2006, 11:02 AM	#5
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,369 Images: 513	This is why it's always a good idea to back up the contents of your SD card. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

August 23rd, 2006, 11:46 AM	#6
Tim Dashwood Wrangler Join Date: Aug 2005 Location: Toronto, ON, Canada Posts: 3,637	...and why you are only supposed to send the body - without accessories - for the A update. __________________ Tim Dashwood

August 12th, 2006, 11:43 AM	#3
Scott Harper Regular Crew Join Date: Nov 2005 Location: Vancouver BC Posts: 119	I'm sorry to hear about your unfortunate experience. That's a nightmare, but the overall experience will hopefully be soon forgotten when you receive your camera back. My experience with JVC Canada is, thankfully, much better. A short time ago, after a few hiccups with my camera, they went above and beyond for me and I can't say enough about their service. It was second to none. They were prompt, apologetic and quickly restored my trust in their product. I wish all my experiences with camera manufacturers were as good- sorry, Nikon!

December 3rd, 2006, 07:35 AM	#8
Diogo Athouguia Major Player Join Date: May 2005 Location: Portugal Posts: 282	Displeased with JVC UK Just to share another JVC service experience... I sent my camera to my dealer in UK to make an update and correct an issue, the warranty didn't cover the service here in Portugal so I decided to pay the shipping costs instead of the service... wrong decision!! I also asked them to install the update that ables the battery info to be displayed on the VF, there is no A version in Europe but this is a similar one. Unfortunatly it works only with A/B batteries, my batteries are SWITT branded so no info is displayed. I payed €50 to ship it to my dealer and €250 to get it back. When I asked them why I was charged €250 for a ground service they said it included pakaging and shipping costs to JVC service... ridiculous, the camera was covered by warranty and I shouldn't pay those costs. So, after a month waiting the camera returns. The issue was still there and it stoped working with the SWITT batteries because of low voltage. I decided to go to JVC service in Portugal. After 2 days it was repaired and working perfectly, I was charged only 2 working hours (€100) but they spent more then 8 just to correct the UK service mess. I'm really displeased with my dealer and JVC's UK service, unfortunatly there's not much that I can do but sharing my bad experience. I'm sending an email to JVC, I wonder what they have to say...