Received an IDX kit, or about to? READ!! at DVinfo.net

Daniel Patton · March 27th, 2006, 09:42 PM

For those of you who purchased the HD100 with the IDX promo kit, or if you have purchased the IDX stand alone recently you should send in that warranty!

I just got an email today letting me know that since I filled out my IDX warranty information online within 15 days of purchase, I just received an additional year on my warranty (2 years now from the 1). Some of you may think big deal, but if your charger did happen to cr@p out after 14 months I bet you would kick yourself for not doing so.

No I don't work for IDX, it's not a scam to collect all your information, (although a smart tactic by IDX, no doubt), I just thought you might like to gain another year on the warranty like I have.

Note: this looks to be an extension of warranty on the charger only, it said nothing of the battery.

Peace!

Chris Hurd · March 27th, 2006, 11:18 PM

All right, now that's great news. Thanks for the tip, Daniel!

Jim Giberti · March 28th, 2006, 11:01 AM

Good point.
Also, either the charger or first battery we received was faulty...wouldn't take or deliver a charge.
A five minute telephone call and IDX offered to ship a loaner system and immediately emailed us an RMA document to send ours in for repair as soon as the loaner arrives.
I really appreciate that kind of service.

Jiri Bakala · March 28th, 2006, 11:20 AM

Let me share another GREAT customer service experience with IDX; a few years ago I purchased 4 IDX batteries and VL-2 double charger for my previous camera. Unfortunatelly, after 14 months of use 2 of the batteries rapidly declined and couldn't hold charge for more than some 10 minutes of use. I called IDX and after explaining the situation they gave me return authorization number and I sent the batteries back. Within 2 days I received brand new batteries. I am still using them today and they are great!

March 27th, 2006, 09:42 PM	#1
Daniel Patton Major Player Join Date: Apr 2005 Location: Knoxville TN Posts: 589	Received an IDX kit, or about to? READ!! For those of you who purchased the HD100 with the IDX promo kit, or if you have purchased the IDX stand alone recently you should send in that warranty! I just got an email today letting me know that since I filled out my IDX warranty information online within 15 days of purchase, I just received an additional year on my warranty (2 years now from the 1). Some of you may think big deal, but if your charger did happen to cr@p out after 14 months I bet you would kick yourself for not doing so. No I don't work for IDX, it's not a scam to collect all your information, (although a smart tactic by IDX, no doubt), I just thought you might like to gain another year on the warranty like I have. Note: this looks to be an extension of warranty on the charger only, it said nothing of the battery. Peace! __________________ Our eyes allow us to see the world - The lens allows others to see the world through our eyes. RED ONE #977

March 27th, 2006, 11:18 PM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	All right, now that's great news. Thanks for the tip, Daniel! __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

March 28th, 2006, 11:20 AM	#4
Jiri Bakala Major Player Join Date: Apr 2004 Location: Kelowna BC Canada Posts: 706	Let me share another GREAT customer service experience with IDX; a few years ago I purchased 4 IDX batteries and VL-2 double charger for my previous camera. Unfortunatelly, after 14 months of use 2 of the batteries rapidly declined and couldn't hold charge for more than some 10 minutes of use. I called IDX and after explaining the situation they gave me return authorization number and I sent the batteries back. Within 2 days I received brand new batteries. I am still using them today and they are great! __________________ www.ascentfilms.com

March 28th, 2006, 11:01 AM	#3
Jim Giberti Major Player Join Date: Aug 2002 Location: Bethel, VT Posts: 824	Good point. Also, either the charger or first battery we received was faulty...wouldn't take or deliver a charge. A five minute telephone call and IDX offered to ship a loaner system and immediately emailed us an RMA document to send ours in for repair as soon as the loaner arrives. I really appreciate that kind of service.