Major problem with my HD100

Steven Hacker · April 1st, 2006, 08:11 AM

I too just encountered this problem with my HD100U. Successfully shot about 3.5 minutes of tape and after that, no code and no audio. I tried calling the Cypress location but I found myself in voicemail purgatory. I punched in the camera model and was told it didn't exist!

Does anyone have a direct number to service in Cypress? Thank you. Love this site. Y'all are great professionals compared to the one I used to go to.

Steve

Carl Hicks · April 1st, 2006, 10:09 PM

Hi Steven,

The National Customer Care Center number is 1-800-582-5825.

This number is manned from 9 AM to 5 PM, Eastern Time, Monday thru Friday.

You do not need to call ahead to get your camera upgraded to the "A" version. Simply follow the instructions from this website:

http://pro.jvc.com/pro/special/HD100...00upgrade.html

Regards, Carl

Brian Chow · April 3rd, 2006, 12:39 PM

I thought that it was an alignment problem as well but if that were the case, it wouldn't play in other cameras as well. Same problem though. At first I was giving my camera op heck since he was fairly new to the camera. I would try it out and there would be audio, when he used it, there wasn't, very intermittent. As I said before, I sent it in and they sent me another body. Been happy since. I feel for everyone that has had this problem. Escpecially when everything seems right when your recording, levels, TC, etc. then on review - NOTHING! I tried new tapes, cleaning the heads, it is internal.

Tom Valens · April 3rd, 2006, 05:33 PM

Just a quick update on my camera's operation since my last post about a month ago - an additional 40 hours shot in the last month, and not a single problem with the timecode or audio. I am confident enough now that I no longer feel the need to hit the RET button every now and then. This was before the "A" version firmware update, by the way - I'll still need to send my camera in for that, but everything is working fine for its current functions.

John Vincent · April 4th, 2006, 09:16 AM

Glad to hear it's all worked out...
john

evilgeniusentertainment.com

Steven Hacker · April 5th, 2006, 10:33 PM

Thank you Carl for the info. And Tom, I am glad to hear that it hasn't occured again.

Steve

April 1st, 2006, 08:11 AM	#16
Steven Hacker Tourist Join Date: Sep 2005 Location: Cleveland Posts: 3	It happened to me too. I too just encountered this problem with my HD100U. Successfully shot about 3.5 minutes of tape and after that, no code and no audio. I tried calling the Cypress location but I found myself in voicemail purgatory. I punched in the camera model and was told it didn't exist! Does anyone have a direct number to service in Cypress? Thank you. Love this site. Y'all are great professionals compared to the one I used to go to. Steve

April 1st, 2006, 10:09 PM	#17
Carl Hicks JVC America Join Date: Mar 2005 Location: McKinney, TX Posts: 516	Customer Support Number Hi Steven, The National Customer Care Center number is 1-800-582-5825. This number is manned from 9 AM to 5 PM, Eastern Time, Monday thru Friday. You do not need to call ahead to get your camera upgraded to the "A" version. Simply follow the instructions from this website: http://pro.jvc.com/pro/special/HD100...00upgrade.html Regards, Carl

April 3rd, 2006, 05:33 PM	#19
Tom Valens Regular Crew Join Date: Nov 2005 Posts: 28	No more problems since Just a quick update on my camera's operation since my last post about a month ago - an additional 40 hours shot in the last month, and not a single problem with the timecode or audio. I am confident enough now that I no longer feel the need to hit the RET button every now and then. This was before the "A" version firmware update, by the way - I'll still need to send my camera in for that, but everything is working fine for its current functions.

April 3rd, 2006, 12:39 PM	#18
Brian Chow Regular Crew Join Date: Jan 2006 Location: Vancouver, B.C. Canada Posts: 105	I thought that it was an alignment problem as well but if that were the case, it wouldn't play in other cameras as well. Same problem though. At first I was giving my camera op heck since he was fairly new to the camera. I would try it out and there would be audio, when he used it, there wasn't, very intermittent. As I said before, I sent it in and they sent me another body. Been happy since. I feel for everyone that has had this problem. Escpecially when everything seems right when your recording, levels, TC, etc. then on review - NOTHING! I tried new tapes, cleaning the heads, it is internal.

April 4th, 2006, 09:16 AM	#20
John Vincent Trustee Join Date: Sep 2005 Posts: 1,065	Glad to hear it's all worked out... john evilgeniusentertainment.com

April 5th, 2006, 10:33 PM	#21
Steven Hacker Tourist Join Date: Sep 2005 Location: Cleveland Posts: 3	Thank you Carl for the info. And Tom, I am glad to hear that it hasn't occured again. Steve