HD100 Firmware Version and Capture Issues at DVinfo.net

Tim Holtermann · February 11th, 2006, 11:10 AM

I thought it might be good to keep this in one thread so we can all post our Firmware versions and help JVC figure out where the capture (mode change) problems exists.

VERSION CHECK

SYS CPU C1590 V0202
CAM CPU C1591 V0202
VRT CPU C1594 V0114
ENC CPU C1187 V0105

PACKAGE C1615 V0201
FPGA2 C1595 V0201
FPGA3 C1596 V0101
FPGA4 C1597 V0104

I've also narrowed down the issue some. The camera does go offline and then back online when the Play button is pressed on the camera or triggered via software. However, the camera does not do this if it's in "Still" mode. So if I put the camera in Still then load up Premiere 2.0 and Cineform I am able to hit "play" from within Premiere and the camera plays fine. I can also capture using the In/Out point settings. If I click "Stop" from Premiere and then try to hit "Play" it fails.

This On/Off signal from the HD100 is definately the problem. The Mode Changing really doesn't cause a problem. I've heard that earlier versions of the camera including pre-release cameras do not go offline/online during the play initiation.

Note: To Find the Firmware Version (Found this via the Net)

1) Hold down the ‘***’ button

2) While holding down ‘***’, press and hold down ‘***’

3) Hold for 5 Seconds

4) LCD should show the ‘Advanced Menu’

5) Select ‘Version Check’

***ADMINISTRATOR NOTE:I edited out the actual buttons. I know that the information might be found elsewhere, but I've been asked by a JVC Pro manager to not let the button configuration out so that it can be googled by just anyone, and I'm going to try to respect his wishes.
Apparently, JVC has had problems in the past with end-users modifying their cameras (other models) and then crashing the computer, requiring JVC technicians to spend time doing a full system reset. My understanding is that some JVC branch offices may not repair your camera under warranty if you screw it up by changing some settings in the ADVANCED MENU or filling the pixel mask memory by running the sequence too many times. This is probably the same reason why they frown upon the end-user installing firmware updates. Tim

Jiri Bakala · February 11th, 2006, 11:34 AM

I should add that the signal 'disappears' when playing back in the deck (HD50), as well, hence confirming that it is 'missing' on the tape.

Mine is the same firmware version. To check it, the camera needs to be in the 24p mode. Problem of 'missing' signal on first tape at 20 minute mark for about 10 minutes, then picture and sound back.

Tim Holtermann · February 11th, 2006, 11:54 AM

I would guess that the "corrupted" tape is a different issue all together. My Mode Changing does not cause issues. It's just related to Windows finding the HD100 offline then online during initial play. You can watch the Device Manager refresh during this.

Greg Corke · February 11th, 2006, 12:31 PM

Hi Tim,

I had a similar thing as Jiri so I'm not sure it is part of the same issue. I think this will be an interesting survey all the same. I have the Hd101e I thought it may be a good idea to specify as they may use different versions anyway.

SYS cpu C1590 V0119
CAM cpu C1591 V0108
VTR cpu C1594 V113
ENC cpu 4187 V0105

PAKAGE C1615 V0109
FPGA2 C1595 V0109
FPGA3 C1586 V0101
FPGA4 C1597 V0104

Regards Greg C

Steven Thomas · February 11th, 2006, 02:57 PM

Tim,
I'm checking out Cineform Connect HD 2.1.
I am having the same issues when trying to run Connect HD 2.1.
It trys to start, than stops.

I have the same HD100 firmware:

SYS CPU C1590 V0202
CAM CPU C1591 V0202
VRT CPU C1594 V0114
ENC CPU C1187 V0105

PACKAGE C1615 V0201
FPGA2 C1595 V0201
FPGA3 C1596 V0101
FPGA4 C1597 V0104

Is this the latest version?

Based on your info (thanks), here's the instructions on how I got it to work:

1. Close Cinemform Connect HD V2.1 and other capture/edit programs.

2. Cue up your tape on the HD100 and press Play/Still twice to put the camera in pause "STL".

3. Plug firewire cable into JVC HD100 and computer. Make sure your IEEE 1394 switch
on the HD100 matches the format you are capturing. EX: HDV.

4. Open Cineform HD v2.1 HDLINK and choose "Prefs" and select your preferred settings.

5. Select "Play" then select "Capture".

Tim Holtermann · February 14th, 2006, 03:38 PM

I've made a big stink around JVC regarding the firewire issue and it seems Japan has issued a new Firmware update. According to my local JVC contact the camera needs to be brought in for it to be applied. I know some have downloaded other Firmware upgrades but that doesn't seem to be an option this time.

According to the tech, this update will prevent the HD100 from going offline/online during play/stop. I would contact your local rep about getting this done.

Steven Thomas · February 14th, 2006, 06:03 PM

Tim,
Is the upgrade available now?

If so, have you had it done?

What worrys me about this issue is that it was not caught at the factory?
How could this of happened. This is not something that's hard to find.

It's as simple as plugging in your firewire cable to transfer your footage to your computer.

Thanks, Steve

Carl Hicks · February 15th, 2006, 08:00 AM

Stephen,

JVC Professional is constantly working to improve their product, even after it is released to the market. Sometimes, improvements involve firmware changes. There are many variables when you consider the large number of NLE systems on the market, the different versions of those systems, and various firmware versions of the camera. Sometimes, there may be compatibiltiy issues found in the field after a product ships. It's impossible for us to test every possible combination of NLE, PC, and firmware version that's out there. That's just the reaility of it. When a problem does surface, we address and resolve each case individually.

The best way to get a problem resolved is to enlist the assistance of the JVC manager that supports your reseller. Please contact the JVC Professional reseller that you bought the camera from. Ask them to put you in touch with their JVC Pro representative to get assistance resolving your issue.

You can see an example of this in the post above from Tim. JVC's local manager has already been in touch with Tim, and our engineer in his area stands ready to resolve the problem as soon as Tim is ready.

A firmware update on the GYHD100 is something that should only be done by a JVC tech, because if it is done wrong, then all of the camera's calibration setting will be ruined.

Regards,

Carl Hicks
JVC Professional
McKinney, TX

Diogo Athouguia · February 15th, 2006, 08:47 AM

Quote:

Originally Posted by Carl Hicks

A firmware update on the GYHD100 is something that should only be done by a JVC tech, because if it is done wrong, then all of the camera's calibration setting will be ruined.

I agree, however I was sent the firmware update from my dealer in UK because I live in Portugal and couldn't send my camera for assistence. JVC gave him the update and he forwarded to me by e-mail. Updating is a very simple process done using the SD card. Despite that, it is possible that something goes wrong and it's understandable that it should be done by a tech.

I asked yesterday for new updates to my dealer, I'm waitting for his reply. This is my camera firmware version, it's a PAL HD101E purchased on October:

SYS CPU C1590 V0117
CAM CPU C1591 V0108
VTR CPU C1594 V0114
ENC CPU L1187 V0105

PACKAGE C1615 V0108
FPGA2 C1595 V0108
FPGA3 C1596 V0100
FPGA4 C1597 V0103

Steven Thomas · February 15th, 2006, 08:53 AM

Carl,

Thanks for your reply.

I will contact my representative.

By the way, the HD100 is an awesome camera.

I bet sales have increased over the last couple months.
People are waking up to the fact on how well it performs.
I know I did.

Tim Holtermann · February 15th, 2006, 03:15 PM

I havent' done the upgrade yet but as soon as I can get over to JVC I'll have them put it on. The JVC tech is very nice and I'll have him put the camera through it's paces before leaving with it.

February 11th, 2006, 11:10 AM	#1
Tim Holtermann Regular Crew Join Date: Feb 2006 Posts: 184	HD100 Firmware Version and Capture Issues I thought it might be good to keep this in one thread so we can all post our Firmware versions and help JVC figure out where the capture (mode change) problems exists. VERSION CHECK SYS CPU C1590 V0202 CAM CPU C1591 V0202 VRT CPU C1594 V0114 ENC CPU C1187 V0105 PACKAGE C1615 V0201 FPGA2 C1595 V0201 FPGA3 C1596 V0101 FPGA4 C1597 V0104 I've also narrowed down the issue some. The camera does go offline and then back online when the Play button is pressed on the camera or triggered via software. However, the camera does not do this if it's in "Still" mode. So if I put the camera in Still then load up Premiere 2.0 and Cineform I am able to hit "play" from within Premiere and the camera plays fine. I can also capture using the In/Out point settings. If I click "Stop" from Premiere and then try to hit "Play" it fails. This On/Off signal from the HD100 is definately the problem. The Mode Changing really doesn't cause a problem. I've heard that earlier versions of the camera including pre-release cameras do not go offline/online during the play initiation. Note: To Find the Firmware Version (Found this via the Net) 1) Hold down the ‘*’ button 2) While holding down ‘’, press and hold down ‘’ 3) Hold for 5 Seconds 4) LCD should show the ‘Advanced Menu’ 5) Select ‘Version Check’ *ADMINISTRATOR NOTE:I edited out the actual buttons. I know that the information might be found elsewhere, but I've been asked by a JVC Pro manager to not let the button configuration out so that it can be googled by just anyone, and I'm going to try to respect his wishes. Apparently, JVC has had problems in the past with end-users modifying their cameras (other models) and then crashing the computer, requiring JVC technicians to spend time doing a full system reset. My understanding is that some JVC branch offices may not repair your camera under warranty if you screw it up by changing some settings in the ADVANCED MENU or filling the pixel mask memory by running the sequence too many times. This is probably the same reason why they frown upon the end-user installing firmware updates. Tim

February 11th, 2006, 11:34 AM	#2
Jiri Bakala Major Player Join Date: Apr 2004 Location: Kelowna BC Canada Posts: 706	I should add that the signal 'disappears' when playing back in the deck (HD50), as well, hence confirming that it is 'missing' on the tape. Mine is the same firmware version. To check it, the camera needs to be in the 24p mode. Problem of 'missing' signal on first tape at 20 minute mark for about 10 minutes, then picture and sound back. __________________ www.ascentfilms.com

February 11th, 2006, 12:31 PM	#4
Greg Corke Major Player Join Date: Jul 2005 Location: London, UK Posts: 245	My Version Hi Tim, I had a similar thing as Jiri so I'm not sure it is part of the same issue. I think this will be an interesting survey all the same. I have the Hd101e I thought it may be a good idea to specify as they may use different versions anyway. SYS cpu C1590 V0119 CAM cpu C1591 V0108 VTR cpu C1594 V113 ENC cpu 4187 V0105 PAKAGE C1615 V0109 FPGA2 C1595 V0109 FPGA3 C1586 V0101 FPGA4 C1597 V0104 Regards Greg C

February 11th, 2006, 02:57 PM	#5
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	Tim, I'm checking out Cineform Connect HD 2.1. I am having the same issues when trying to run Connect HD 2.1. It trys to start, than stops. I have the same HD100 firmware: SYS CPU C1590 V0202 CAM CPU C1591 V0202 VRT CPU C1594 V0114 ENC CPU C1187 V0105 PACKAGE C1615 V0201 FPGA2 C1595 V0201 FPGA3 C1596 V0101 FPGA4 C1597 V0104 Is this the latest version? Based on your info (thanks), here's the instructions on how I got it to work: 1. Close Cinemform Connect HD V2.1 and other capture/edit programs. 2. Cue up your tape on the HD100 and press Play/Still twice to put the camera in pause "STL". 3. Plug firewire cable into JVC HD100 and computer. Make sure your IEEE 1394 switch on the HD100 matches the format you are capturing. EX: HDV. 4. Open Cineform HD v2.1 HDLINK and choose "Prefs" and select your preferred settings. 5. Select "Play" then select "Capture". Last edited by Steven Thomas; February 11th, 2006 at 03:37 PM.

February 15th, 2006, 08:00 AM	#8
Carl Hicks JVC America Join Date: Mar 2005 Location: McKinney, TX Posts: 516	Capture Issue Stephen, JVC Professional is constantly working to improve their product, even after it is released to the market. Sometimes, improvements involve firmware changes. There are many variables when you consider the large number of NLE systems on the market, the different versions of those systems, and various firmware versions of the camera. Sometimes, there may be compatibiltiy issues found in the field after a product ships. It's impossible for us to test every possible combination of NLE, PC, and firmware version that's out there. That's just the reaility of it. When a problem does surface, we address and resolve each case individually. The best way to get a problem resolved is to enlist the assistance of the JVC manager that supports your reseller. Please contact the JVC Professional reseller that you bought the camera from. Ask them to put you in touch with their JVC Pro representative to get assistance resolving your issue. You can see an example of this in the post above from Tim. JVC's local manager has already been in touch with Tim, and our engineer in his area stands ready to resolve the problem as soon as Tim is ready. A firmware update on the GYHD100 is something that should only be done by a JVC tech, because if it is done wrong, then all of the camera's calibration setting will be ruined. Regards, Carl Hicks JVC Professional McKinney, TX

February 11th, 2006, 11:54 AM	#3
Tim Holtermann Regular Crew Join Date: Feb 2006 Posts: 184	I would guess that the "corrupted" tape is a different issue all together. My Mode Changing does not cause issues. It's just related to Windows finding the HD100 offline then online during initial play. You can watch the Device Manager refresh during this.

February 14th, 2006, 03:38 PM	#6
Tim Holtermann Regular Crew Join Date: Feb 2006 Posts: 184	I've made a big stink around JVC regarding the firewire issue and it seems Japan has issued a new Firmware update. According to my local JVC contact the camera needs to be brought in for it to be applied. I know some have downloaded other Firmware upgrades but that doesn't seem to be an option this time. According to the tech, this update will prevent the HD100 from going offline/online during play/stop. I would contact your local rep about getting this done.

February 14th, 2006, 06:03 PM	#7
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	Tim, Is the upgrade available now? If so, have you had it done? What worrys me about this issue is that it was not caught at the factory? How could this of happened. This is not something that's hard to find. It's as simple as plugging in your firewire cable to transfer your footage to your computer. Thanks, Steve

February 15th, 2006, 08:53 AM	#10
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	Carl, Thanks for your reply. I will contact my representative. By the way, the HD100 is an awesome camera. I bet sales have increased over the last couple months. People are waking up to the fact on how well it performs. I know I did.

February 15th, 2006, 03:15 PM	#11
Tim Holtermann Regular Crew Join Date: Feb 2006 Posts: 184	I havent' done the upgrade yet but as soon as I can get over to JVC I'll have them put it on. The JVC tech is very nice and I'll have him put the camera through it's paces before leaving with it.