IEEE 1394 HDV Output Failure

Harrison L. Holmes · January 6th, 2006, 10:44 AM

Finally spoke to a JVC tech on Wednesday. They're picking the
camera up today and shipping it to Georgia. Incidentally, as a
last resort, the tech called back on the telephone and had me
reset the camera from the service menu; needless to say this
did nothing. I had suspected all they'd do at the repair center
is reset the thing, but this confirmed there exists a genuine defect.
As soon as it returns, I'll give an update.

Harrison

Peter Shindler · January 7th, 2006, 02:16 AM

I am posting this on the two places where people have this so it may seem repetitive. What might have happened is that your firewire ports are actually dead. Firewire is NOT hot-swappable like they say it is, especially with a 6 pin lead, due to the six pin actively carrying a charge. When you plugged your camera in, you must have had the camera on, and it sent a small electrical short that fried a small jumper in the camera. I have seen this happen to many cameras here (Phoenix) more so because it is dry, and static charge is larger here, but I have seen it happen to XL-1, Xl-2, DVX, and a HD-100U. I have had to send a personal camera of mine in, due to this exact same thing.

Hope this helps.

Harrison L. Holmes · January 10th, 2006, 01:56 PM

On Wednesday of last week I spoke to a JVC Costumer Support tech named
"Larenzo" (sp?). After a lot of standard troubleshooting and reseting the camera, he came to the conclusion the camera is defective. He gave me a repair issue number and told me a call tag would arrive the following day to take the camera to their pro service center in Lawrenceville, GA (I am in Nashville, TN). Larenzo also told me the turnaround would probably be a day.
The camera is still here. Larenzo won't answer my voice messages.
I was able to get in touch with a gentlemen at the Georgia service center who told me the they did not issue call tags (for insurance purposes) and their average turn-around this time of year is two and a half to three weeks. They don't keep parts in Georgia; they're "overnighted" from New Jersey. The repair issue number I was given doesn't refer to anything, aside from a possible "urgency" tag. So in the mean time, I'll hunt down another camera or Pro HD deck for my post, go ahead with my shoots at the end of this month with my camera, then ship it to Georgia. I'm terribly disappointed with it all.

Peter

That's interesting. I'm certain my camera was off when I initially connected the 6-pin, as well as the computer, as directed on pages 54 & 56 in the owner's manual. In your case, did the manufacturer cover the repair?

Peter Shindler · January 10th, 2006, 04:21 PM

Yea, but here is the ting. When they say "two day turn around" It means after they look at it, it gets sent off. It could be anywhere up to two weeks before they look at it. I had to harass them to get it. If you don't have a shoot scheduled, don't worry about it, if you do though, call and bother them.

Harrison L. Holmes · January 31st, 2006, 12:09 PM

Shot project @ 720 30p on Jan. 20 & 21; captured to Avid Xpress HD 5.2.1
through Mojo via component cables (actually looks alright). By shear coincidence, the day I was preparing to ship the camera to JVC service center in Georgia, I received a prepaid, FedEx overnight shipping tag to the service center in Pine Brook, New Jersey (just as well, as I understand Georgia has to order all their parts from New Jersey); specifically, Tony Rombola of JVC. I was originally told UPS would come pick it up, as mentioned in an earlier thread and now recieve this three weeks later. I ship it off on Jan. 23; recieved camera yesterday, Jan. 30. Out of the box, the
cassette door was partially open and would not shut until I powered up the camera (the camera was not shipped back in the same packing as I shipped it). Carefully, I switched the device to HDV, plugged the 6-pin into the computer, then the camera, powered it up, and Windows immediately recognizes it and load the drivers. I open CapDVHS, insert a tape with 720 30p footage, and instantly I'm capturing. I open up Avid, start 720 project, and all is working fine. After about 20 minutes, I notice that if I capture across cuts, the audio tends to drifts out of sync, speed up (changes pitch), and stutter. I shuttle back to cue up a shot (I was conciously trying to shuttle as little as possible) when suddenly the camera powers down. The camera will not power up at all now, either with battery or A.C. One of my tapes from the project I just shot is now stuck in the camera. When I connect the power cable to the camera, the red led on the battery charger
dims out. I spoke to "Eugene" at JVC Service Center in New Jersey; he says he thinks it is a blown fuse. He says UPS will pick up the camera today (Jan. 31) or tomorrow. While packing the camera, I noticed beneath the cassette mechanism housing, adjacent to the 6-pin port, a small portion of what looks like yellow ribbon cable is exposed, re-assembled improperly. JVC's replacement policy expires after 30 days. I contacted JVC through e-mail and spoke to a "Lorenzo" at JVC New Jersey well within 30 days of purchase (purchase date was12/12/05). I'm going to go ahead and ship the camera, but at this point I feel the camera needs to be replaced or I need to get my money back.
I'm losing money everyday. My clients aren't happy. I can't book any jobs. Can someone at JVC please respond.

Harrison L. Holmes · January 31st, 2006, 12:11 PM

Incidentally, the repair invoice stated services performed:

Lift Up Parts (Soldering)
Rewriting program
Self REC/PB level adjustment

David Lester Mooney · March 24th, 2007, 05:13 PM

Is it possible that the HDV port can blow and not the DV aspect of it?
If so I believe that this has happened to my HD100 also.

I can capture DV but not HDV.

I'l need to ship it off also.

Can you let me know how you got on.

Tim Dashwood · March 24th, 2007, 06:43 PM

Hi David,

This is a very old thread and Harrison hasn't posted anything on dvinfo in 14 months. Don't expect a response.

There are ways to confirm if your firewire port is blown.

Do you have access to another HD100 or BR-HD50 deck? The easiest thing to do to test the firewire port in plug a firewire cable into another camera, use HDV 1394 on both, put the 2nd camera in VTR mode, and see if you can transfer a signal.

If you don't have another camera, try using a low-level mpeg2 capture app like DVHSCap or HDVxDV (on Mac) or CapDVHS on XP. Do a fresh reboot and don't have any other apps running. See if you can first get deck control (camera must be in VTR mode) and then do a test capture.

January 31st, 2006, 12:09 PM	#20
Harrison L. Holmes New Boot Join Date: Jan 2006 Posts: 12	Update Shot project @ 720 30p on Jan. 20 & 21; captured to Avid Xpress HD 5.2.1 through Mojo via component cables (actually looks alright). By shear coincidence, the day I was preparing to ship the camera to JVC service center in Georgia, I received a prepaid, FedEx overnight shipping tag to the service center in Pine Brook, New Jersey (just as well, as I understand Georgia has to order all their parts from New Jersey); specifically, Tony Rombola of JVC. I was originally told UPS would come pick it up, as mentioned in an earlier thread and now recieve this three weeks later. I ship it off on Jan. 23; recieved camera yesterday, Jan. 30. Out of the box, the cassette door was partially open and would not shut until I powered up the camera (the camera was not shipped back in the same packing as I shipped it). Carefully, I switched the device to HDV, plugged the 6-pin into the computer, then the camera, powered it up, and Windows immediately recognizes it and load the drivers. I open CapDVHS, insert a tape with 720 30p footage, and instantly I'm capturing. I open up Avid, start 720 project, and all is working fine. After about 20 minutes, I notice that if I capture across cuts, the audio tends to drifts out of sync, speed up (changes pitch), and stutter. I shuttle back to cue up a shot (I was conciously trying to shuttle as little as possible) when suddenly the camera powers down. The camera will not power up at all now, either with battery or A.C. One of my tapes from the project I just shot is now stuck in the camera. When I connect the power cable to the camera, the red led on the battery charger dims out. I spoke to "Eugene" at JVC Service Center in New Jersey; he says he thinks it is a blown fuse. He says UPS will pick up the camera today (Jan. 31) or tomorrow. While packing the camera, I noticed beneath the cassette mechanism housing, adjacent to the 6-pin port, a small portion of what looks like yellow ribbon cable is exposed, re-assembled improperly. JVC's replacement policy expires after 30 days. I contacted JVC through e-mail and spoke to a "Lorenzo" at JVC New Jersey well within 30 days of purchase (purchase date was12/12/05). I'm going to go ahead and ship the camera, but at this point I feel the camera needs to be replaced or I need to get my money back. I'm losing money everyday. My clients aren't happy. I can't book any jobs. Can someone at JVC please respond.

January 31st, 2006, 12:11 PM	#21
Harrison L. Holmes New Boot Join Date: Jan 2006 Posts: 12	Services rendered... Incidentally, the repair invoice stated services performed: Lift Up Parts (Soldering) Rewriting program Self REC/PB level adjustment

March 24th, 2007, 05:13 PM	#22
David Lester Mooney New Boot Join Date: Feb 2007 Location: Dublin Posts: 9	HDv and NOt Dv Is it possible that the HDV port can blow and not the DV aspect of it? If so I believe that this has happened to my HD100 also. I can capture DV but not HDV. I'l need to ship it off also. Can you let me know how you got on.

March 24th, 2007, 06:43 PM	#23
Tim Dashwood Wrangler Join Date: Aug 2005 Location: Toronto, ON, Canada Posts: 3,637	Hi David, This is a very old thread and Harrison hasn't posted anything on dvinfo in 14 months. Don't expect a response. There are ways to confirm if your firewire port is blown. Do you have access to another HD100 or BR-HD50 deck? The easiest thing to do to test the firewire port in plug a firewire cable into another camera, use HDV 1394 on both, put the 2nd camera in VTR mode, and see if you can transfer a signal. If you don't have another camera, try using a low-level mpeg2 capture app like DVHSCap or HDVxDV (on Mac) or CapDVHS on XP. Do a fresh reboot and don't have any other apps running. See if you can first get deck control (camera must be in VTR mode) and then do a test capture. __________________ Tim Dashwood

January 6th, 2006, 10:44 AM	#16
Harrison L. Holmes New Boot Join Date: Jan 2006 Posts: 12	Finally spoke to a JVC tech on Wednesday. They're picking the camera up today and shipping it to Georgia. Incidentally, as a last resort, the tech called back on the telephone and had me reset the camera from the service menu; needless to say this did nothing. I had suspected all they'd do at the repair center is reset the thing, but this confirmed there exists a genuine defect. As soon as it returns, I'll give an update. Harrison

January 7th, 2006, 02:16 AM	#17
Peter Shindler New Boot Join Date: Dec 2005 Location: Tempe AZ Posts: 14	I am posting this on the two places where people have this so it may seem repetitive. What might have happened is that your firewire ports are actually dead. Firewire is NOT hot-swappable like they say it is, especially with a 6 pin lead, due to the six pin actively carrying a charge. When you plugged your camera in, you must have had the camera on, and it sent a small electrical short that fried a small jumper in the camera. I have seen this happen to many cameras here (Phoenix) more so because it is dry, and static charge is larger here, but I have seen it happen to XL-1, Xl-2, DVX, and a HD-100U. I have had to send a personal camera of mine in, due to this exact same thing. Hope this helps.

January 10th, 2006, 01:56 PM	#18
Harrison L. Holmes New Boot Join Date: Jan 2006 Posts: 12	On Wednesday of last week I spoke to a JVC Costumer Support tech named "Larenzo" (sp?). After a lot of standard troubleshooting and reseting the camera, he came to the conclusion the camera is defective. He gave me a repair issue number and told me a call tag would arrive the following day to take the camera to their pro service center in Lawrenceville, GA (I am in Nashville, TN). Larenzo also told me the turnaround would probably be a day. The camera is still here. Larenzo won't answer my voice messages. I was able to get in touch with a gentlemen at the Georgia service center who told me the they did not issue call tags (for insurance purposes) and their average turn-around this time of year is two and a half to three weeks. They don't keep parts in Georgia; they're "overnighted" from New Jersey. The repair issue number I was given doesn't refer to anything, aside from a possible "urgency" tag. So in the mean time, I'll hunt down another camera or Pro HD deck for my post, go ahead with my shoots at the end of this month with my camera, then ship it to Georgia. I'm terribly disappointed with it all. Peter That's interesting. I'm certain my camera was off when I initially connected the 6-pin, as well as the computer, as directed on pages 54 & 56 in the owner's manual. In your case, did the manufacturer cover the repair?

January 10th, 2006, 04:21 PM	#19
Peter Shindler New Boot Join Date: Dec 2005 Location: Tempe AZ Posts: 14	Yea, but here is the ting. When they say "two day turn around" It means after they look at it, it gets sent off. It could be anywhere up to two weeks before they look at it. I had to harass them to get it. If you don't have a shoot scheduled, don't worry about it, if you do though, call and bother them.