Br hd50 rant at DVinfo.net

Jacques Menard · May 31st, 2009, 07:41 PM

The whole JVC Pro HD series has been mediocre at best since the beginning. The number of compaints in this forum is a testimony to that fact (split clips, split screens, fragile Firewire connectors etc.).

I have a 100 series camera and the HD50 deck. The deck was just declared dead after only a few hundred hours. One day it just stopped behaving like a controllable HDV deck: I could see the HDV picture and it would function perfecty in DV mode, but not be visible to any editing station in HDV mode.

After speaking with JVC maintenace on the phone, I sent it in to an authorized JVC repair facility that determined that I needed a new chip on the main board, but that they were not certain that this would fix the problem. The cost $500. Fine I said. Weeks later, they called to say that the new chip did not fix the problem, that because they had to "cut out" the old chip, my deck was now as a totally useless deck. It coldn'y even play DV tapes anymore. Thanks guys.

The new repair cost for this low use deck is now more than 50% of its original new puchase price. Ridiculous since I sent them a reasonably working unit and they are sending back a dead machine. I will just pay Fed Ex to ship the hunk of metal back for a shrine and end my temporary detour into the world of Pro HD.

Too bad, I still like the form factor of these cameras and the 700 looked interesting but professionals have to count on more reliable gear and much better maintenance solutions.

I said this was going to be a rant, but also a lesson for amny I hope.

J. Menard

Juan Todoli · June 1st, 2009, 12:20 AM

Jaques, warranty period didn't applicable on these breakdowns?

Jack Walker · June 1st, 2009, 03:04 PM

Let them keep it and don't pay.

And there's the car repair rule: ask them if this will FIX the problem, and tell them to put it in writing before they can charge a dime.

And they should have told you that their fix for HDV play would take away the ability of the deck to play DV. This sounds like an official complaint to the state, business bureaus, etc. is in order.

Tup Wright · June 1st, 2009, 06:23 PM

They couldn't fix their own deck? They broke it even more? They owe you a new deck. They're gonna lose customers with service like this and then it will stink for all the JVC users.

Robert Rogoz · June 2nd, 2009, 12:20 AM

Quote:

Originally Posted by Tup Wright

They couldn't fix their own deck? They broke it even more? They owe you a new deck. They're gonna lose customers with service like this and then it will stink for all the JVC users.

That's customer service JVC style.

Jacques Menard · June 3rd, 2009, 09:21 AM

You guys made me want to fight this. You are right. I'll keep you posted.

Marty Jenoff · June 7th, 2009, 09:15 PM

I'm not a fan of JVC service. I had to send my camera there 5 times before they fixed it right. It's been a little over a year and the problem is coming back. Here's send back #6.

May 31st, 2009, 07:41 PM	#1
Jacques Menard New Boot Join Date: Mar 2006 Location: Chelsea Canada Posts: 9	Br hd50 rant The whole JVC Pro HD series has been mediocre at best since the beginning. The number of compaints in this forum is a testimony to that fact (split clips, split screens, fragile Firewire connectors etc.). I have a 100 series camera and the HD50 deck. The deck was just declared dead after only a few hundred hours. One day it just stopped behaving like a controllable HDV deck: I could see the HDV picture and it would function perfecty in DV mode, but not be visible to any editing station in HDV mode. After speaking with JVC maintenace on the phone, I sent it in to an authorized JVC repair facility that determined that I needed a new chip on the main board, but that they were not certain that this would fix the problem. The cost $500. Fine I said. Weeks later, they called to say that the new chip did not fix the problem, that because they had to "cut out" the old chip, my deck was now as a totally useless deck. It coldn'y even play DV tapes anymore. Thanks guys. The new repair cost for this low use deck is now more than 50% of its original new puchase price. Ridiculous since I sent them a reasonably working unit and they are sending back a dead machine. I will just pay Fed Ex to ship the hunk of metal back for a shrine and end my temporary detour into the world of Pro HD. Too bad, I still like the form factor of these cameras and the 700 looked interesting but professionals have to count on more reliable gear and much better maintenance solutions. I said this was going to be a rant, but also a lesson for amny I hope. J. Menard

June 7th, 2009, 09:15 PM	#7
Marty Jenoff Regular Crew Join Date: Jan 2009 Location: Baltimore, MD Posts: 102	jvc service I'm not a fan of JVC service. I had to send my camera there 5 times before they fixed it right. It's been a little over a year and the problem is coming back. Here's send back #6. __________________ Marty Jenoff www.focalpp.com

June 1st, 2009, 12:20 AM	#2
Juan Todoli Regular Crew Join Date: May 2009 Location: Gandia, Spain Posts: 68	Jaques, warranty period didn't applicable on these breakdowns?

June 1st, 2009, 03:04 PM	#3
Jack Walker Trustee Join Date: Jun 2006 Location: Burbank Posts: 1,811	Let them keep it and don't pay. And there's the car repair rule: ask them if this will FIX the problem, and tell them to put it in writing before they can charge a dime. And they should have told you that their fix for HDV play would take away the ability of the deck to play DV. This sounds like an official complaint to the state, business bureaus, etc. is in order.

June 1st, 2009, 06:23 PM	#4
Tup Wright Regular Crew Join Date: Jun 2006 Location: Seattle, WA USA Posts: 83	They couldn't fix their own deck? They broke it even more? They owe you a new deck. They're gonna lose customers with service like this and then it will stink for all the JVC users.

June 3rd, 2009, 09:21 AM	#6
Jacques Menard New Boot Join Date: Mar 2006 Location: Chelsea Canada Posts: 9	Thanks You guys made me want to fight this. You are right. I'll keep you posted.