43 Days And Counting For Repair at DVinfo.net

Dave Beaty · April 1st, 2008, 08:14 AM

Each time I send a camera away to JVC for repair it is always a surprise as to how long it will take. This time, I sent a GY HD250 out because the firewire died (despite our best efforts of following all protocols) .

It arrived at the repair facility on Feb 20th. Today I called and they expected parts for the camera around April 16th. That is 43 days since it arrived. I am counting business days, not all days.... sigh. I hesitate to call my dealer to put pressure on them. It seems like I do that 50% of the time and I'm sure it amounts to an annoyance.

I can't even imagine someone who only has one camera having to live without it for months at a time because of this lengthy service. At least we have another camera that is presently working.

Dave B

Charles Barreto · April 1st, 2008, 01:57 PM

you can always check the status of your camera by going to:

http://www.jvcservice.com/Service/Re...p?PgReq=DspDta

Mark Silva · April 2nd, 2008, 10:55 AM

It's very annoying to say the least.

My HD100 was out for repair for 4 weeks total because
the CCD block replacement was not in stock.

I honestly cannot understand these companies
that sell pro level cameras and think that its
ok for repairs to take so long.

April 1st, 2008, 08:14 AM	#1
Dave Beaty Major Player Join Date: Sep 2005 Location: Ft. Myers, FL Posts: 240	43 Days And Counting For Repair Each time I send a camera away to JVC for repair it is always a surprise as to how long it will take. This time, I sent a GY HD250 out because the firewire died (despite our best efforts of following all protocols) . It arrived at the repair facility on Feb 20th. Today I called and they expected parts for the camera around April 16th. That is 43 days since it arrived. I am counting business days, not all days.... sigh. I hesitate to call my dealer to put pressure on them. It seems like I do that 50% of the time and I'm sure it amounts to an annoyance. I can't even imagine someone who only has one camera having to live without it for months at a time because of this lengthy service. At least we have another camera that is presently working. Dave B

April 1st, 2008, 01:57 PM	#2
Charles Barreto Regular Crew Join Date: Mar 2008 Location: Tampa, Florida Posts: 37	you can always check the status of your camera by going to: http://www.jvcservice.com/Service/Re...p?PgReq=DspDta

April 2nd, 2008, 10:55 AM	#3
Mark Silva Major Player Join Date: Apr 2006 Location: Pacific NW Posts: 431	It's very annoying to say the least. My HD100 was out for repair for 4 weeks total because the CCD block replacement was not in stock. I honestly cannot understand these companies that sell pro level cameras and think that its ok for repairs to take so long.