Screen is divided in two when I shoot! at DVinfo.net

Stephen David Smith · December 29th, 2007, 06:20 PM

One half of the image is a yellowish cast while the other half of the image is a magenta color. You can see where the two contrasting colors meet in the middle. I bought my camera used from B and H about four months ago... the camcorder is still under warranty. Does anyone have any idea how I can fix this or if B and H will fix this?

Steve Oakley · December 29th, 2007, 10:05 PM

sounds like the CCD block is dead. only JVC can change it out so assuming you still have a JVC warranty, contact them about service and send it in to JVC. if its some B&H warranty, its likely thru somebody like MAC which is bad. if this is the case, call the 3rd party warranty provider and set it up to send the camera to JVC directly, otherwise they will try to make the repair, figure out they can't, send it to JVC who will fix it, then send it back to the 3rd party which will send it back to you :( it could literally take close to 2 months for a repair mainly due to the 3rd party warranty & shipping. they will often take 2-3 weeks just to look at it. good luck

Jon Snyder · December 29th, 2007, 11:37 PM

Same thing happened to me. Half was yellow and half was magenta. It happened while running a white balance. Every once in a while i could get it to work but i sent it in for free service from JVC and it came back fine. Took about 3 weeks! Remember not to send in the lens, viewfinder, or mic accessories when sending it back. Just the camera body.

Jon

Stephen David Smith · December 30th, 2007, 09:08 AM

Thanks for the information. You wouldn't happen to know if there is a direct line to JVC that I could call for service.

Suzanne Lucas · December 30th, 2007, 09:46 AM

I noticed a posting from Tim Dashwood above your posted question listing the best number to reach JVC tech support is 1-800-582-5825 and he also lists a web address. Hope that helps. I have found answers to a lot of my questions by searching this site. Good luck, I use the same camera and am hoping I do not have this issue.

Stephen David Smith · December 30th, 2007, 01:02 PM

I am worried about the warranty of the camera. I'm going to call B and H on Monday. I have owned this camera for a little over three months and was wondering if anyone had any information about how long B and H warranties their equipment. If not under warranty does anyone know how much it would cost to replace the CCD block?

Steve Oakley · December 30th, 2007, 07:17 PM

$952 for the block + a few hundred in labor

Mark Silva · December 31st, 2007, 12:29 PM

The same thing happened to my HD100 during an HD shoot.

The left half went magenta, the other half was fine. It was a talking head interview so they just shot the right half to get through it.

My original warranty was going to expire within mere days when it occured.
Couldn't have happened at a better time really. So JVC fixed it free of charge.

December 29th, 2007, 06:20 PM	#1
Stephen David Smith Regular Crew Join Date: Oct 2005 Location: Flint/Davison MI Posts: 37	Screen is divided in two when I shoot! One half of the image is a yellowish cast while the other half of the image is a magenta color. You can see where the two contrasting colors meet in the middle. I bought my camera used from B and H about four months ago... the camcorder is still under warranty. Does anyone have any idea how I can fix this or if B and H will fix this?

December 30th, 2007, 09:08 AM	#4
Stephen David Smith Regular Crew Join Date: Oct 2005 Location: Flint/Davison MI Posts: 37	Thanks for the info! Thanks for the information. You wouldn't happen to know if there is a direct line to JVC that I could call for service.

December 30th, 2007, 09:46 AM	#5
Suzanne Lucas Regular Crew Join Date: Nov 2007 Location: Colorado Springs, Colorado Posts: 44	Phone Number I noticed a posting from Tim Dashwood above your posted question listing the best number to reach JVC tech support is 1-800-582-5825 and he also lists a web address. Hope that helps. I have found answers to a lot of my questions by searching this site. Good luck, I use the same camera and am hoping I do not have this issue.

December 29th, 2007, 10:05 PM	#2
Steve Oakley Trustee Join Date: Apr 2006 Location: United States Posts: 1,158	sounds like the CCD block is dead. only JVC can change it out so assuming you still have a JVC warranty, contact them about service and send it in to JVC. if its some B&H warranty, its likely thru somebody like MAC which is bad. if this is the case, call the 3rd party warranty provider and set it up to send the camera to JVC directly, otherwise they will try to make the repair, figure out they can't, send it to JVC who will fix it, then send it back to the 3rd party which will send it back to you :( it could literally take close to 2 months for a repair mainly due to the 3rd party warranty & shipping. they will often take 2-3 weeks just to look at it. good luck

December 29th, 2007, 11:37 PM	#3
Jon Snyder Regular Crew Join Date: Sep 2006 Location: Mesa, AZ USA Posts: 35	Same thing happened to me. Half was yellow and half was magenta. It happened while running a white balance. Every once in a while i could get it to work but i sent it in for free service from JVC and it came back fine. Took about 3 weeks! Remember not to send in the lens, viewfinder, or mic accessories when sending it back. Just the camera body. Jon

December 30th, 2007, 01:02 PM	#6
Stephen David Smith Regular Crew Join Date: Oct 2005 Location: Flint/Davison MI Posts: 37	I am worried about the warranty of the camera. I'm going to call B and H on Monday. I have owned this camera for a little over three months and was wondering if anyone had any information about how long B and H warranties their equipment. If not under warranty does anyone know how much it would cost to replace the CCD block?

December 30th, 2007, 07:17 PM	#7
Steve Oakley Trustee Join Date: Apr 2006 Location: United States Posts: 1,158	$952 for the block + a few hundred in labor

December 31st, 2007, 12:29 PM	#8
Mark Silva Major Player Join Date: Apr 2006 Location: Pacific NW Posts: 431	The same thing happened to my HD100 during an HD shoot. The left half went magenta, the other half was fine. It was a talking head interview so they just shot the right half to get through it. My original warranty was going to expire within mere days when it occured. Couldn't have happened at a better time really. So JVC fixed it free of charge.