HD110u - no power via battery / power supply works great at DVinfo.net

Tim Ristow · December 26th, 2007, 09:13 AM

Here's my problem: I grabbed my 110 for some nice HD Christmas shots of the kids, turned it on and . . .nothing. Dead. I had an IDX battery on it, fully charged. Tried a second, fully charged battery. Same thing.

So, I thought it was a fuse in the IDX battery plate attachment. Checked it. It didn't appear to be bad. Tried the replacement fuse just to be safe. Nope, not the problem either.

So, then I detached the IDX battery plate from the back of the camera and just put the JVC stock battery, fully charged, on the camera. Still nothing.

Still perplexed, I hooked the camera up to the power supply and. . .lo and behold. . .it works just fine! I've checked for other fuses that I might be able to access but can't seem to find any on the body of the camera.

The camera worked fine last time I used it. Don't recall any unusual noises or issues on my last power down.

Curious. Anyone have this problem before?

Carlos Rodriguez · December 26th, 2007, 08:27 PM

a buddy of mine had the same problem with the anton bauer kit. same solution, used the original power source.... we figured it was a bad battery contact or something. although he needed the camera badly and didnt have time to send it back. we never got if officially looked at but that was our diagnosis. someone else had that issue a couple months back too.

Tim Ristow · December 26th, 2007, 08:52 PM

Thanks Carlos. That's one thing I hadn't thought about yet – the battery contacts. Maybe I can try cleaning them with some alcohol and swabs. It's a long shot but I'll give it a shot before sending the whole thing off to JVC tomorrow morning.

Levi Bethune · December 26th, 2007, 10:23 PM

I had the same problem, but I didn't have a third-party battery at the time. My problem was out of the box and I picked up a small brick to see if it was the JVC battery. I ended up sending it in to JVC in Jersey and they sent it back saying that they replaced an "electrical part". I'm guessing the internal fuse.

hope you get it fixed.

The JVC rep on the phone told me to send it to New Jersey to get it fixed because they would end up sending it there anyway. He said it would save time.

Tim Ristow · December 26th, 2007, 10:59 PM

Good to know. Thanks for the info, Levi. My suspicion, too, has been an internal fuse. The camera works flawlessly with the power supply so it sounds like this could be a quick fix, I hope.

Thanks for the tip on the JVC service center in New Jersey, too. My local dealer told me to send it to Illinois but I think I'll confirm that tomorrow before shipping it off. No sense in waiting longer than necessary for it's return if I can help expedite it to the correct service center.

You know, these forums are great! I've really appreciated the feedback from you all in helping to diagnose the problem.

Marc Colemont · December 27th, 2007, 01:48 PM

The fuse holder is on the side, and there should also be a spare available aswell.

Tim Ristow · December 27th, 2007, 02:40 PM

Marc -

Are you talking about on the IDX battery plate, or on the camera itself? I know about the IDX fuse and that wasn't the problem. Unfortunately. That would've been an easy fix.

Carlos Rodriguez · December 29th, 2007, 02:26 PM

maybe it's some internal wiring or circuitry leading from the battery contact and the problem stops just short of where the power supply connection is.

Tim Ristow · December 29th, 2007, 10:14 PM

Yeah, must be something like that.

I sent the camera off to JVC in Illinois yesterday. I'll be curious as to what their assessment of the problem is and speed of turn-around time. I'll post more on this thread when I get it back and update you all on how it went and what the final assessment ends up being.

Tim Ristow · January 11th, 2008, 03:34 PM

Got my camera back today and in full, wonderful, glorious working condition again! According to the invoice it was an "electrical part". More specifically, it lists the "DC Jack" as the culprit so they must have replaced it completely. Not sure of the exact connection between that and the battery but clearly they are internally connected somehow.

Kudos to JVC for a quick turn-around time! It only took 2 weeks from the time I shipped it off to getting it back in my hands today. Very nice. It also helped that this couldn't have happened at a better time -- during the typically slow (for me) Christmas season.

And my local reseller was extremely helpful as well, providing me a loaner camera for the past week and a half. I gotta say that's one big bonus for buying locally -- you've got a much better chance of having a back-up plan and extra support when you have a local resource to go to.

Thanks again for everyone who posted to help me figure this one out. Your comments were invaluable!

Tim

Matthew Rogers · January 11th, 2008, 06:08 PM

Quote:

Originally Posted by Tim Ristow

Got my camera back today and in full, wonderful, glorious working condition again! According to the invoice it was an "electrical part". More specifically, it lists the "DC Jack" as the culprit so they must have replaced it completely. Not sure of the exact connection between that and the battery but clearly they are internally connected somehow.

I had the same issue back in Oct/Nov. The guy at JVC told me that there is a little switch between the battery and AC power port that let's the camera know which kind of power you are using. The problem is the switch gets stuck on the AC side (why can't it get stuck on the battery side, ugh!) I believe they actually replace the entire power board in my camera (and may have in your camera also.) Someone else here mentioned to me that after having the part replaced that it failed again...so now I'm afraid to plug it back into the AC power (and I can't have the camera go down again.)

Matthew

Diogo Athouguia · January 12th, 2008, 09:22 AM

Quote:

Originally Posted by Matthew Rogers

I had the same issue back in Oct/Nov. The guy at JVC told me that there is a little switch between the battery and AC power port that let's the camera know which kind of power you are using. The problem is the switch gets stuck on the AC side (why can't it get stuck on the battery side, ugh!) I believe they actually replace the entire power board in my camera (and may have in your camera also.) Someone else here mentioned to me that after having the part replaced that it failed again...so now I'm afraid to plug it back into the AC power (and I can't have the camera go down again.)

A friend of mine had exaclty the same issue, the JVC thechnician told him it sometimes happens with the 100 series but it is very simple to repair. I think only the DC jack was replaced, not the intire power board.

Jerry Porter · February 11th, 2008, 02:24 PM

Anyone have the contact info for the NJ factory. My 100 has to go back with the same problem.

December 26th, 2007, 09:13 AM	#1
Tim Ristow New Boot Join Date: Mar 2007 Location: Bastrop, TX Posts: 12	HD110u - no power via battery / power supply works great Here's my problem: I grabbed my 110 for some nice HD Christmas shots of the kids, turned it on and . . .nothing. Dead. I had an IDX battery on it, fully charged. Tried a second, fully charged battery. Same thing. So, I thought it was a fuse in the IDX battery plate attachment. Checked it. It didn't appear to be bad. Tried the replacement fuse just to be safe. Nope, not the problem either. So, then I detached the IDX battery plate from the back of the camera and just put the JVC stock battery, fully charged, on the camera. Still nothing. Still perplexed, I hooked the camera up to the power supply and. . .lo and behold. . .it works just fine! I've checked for other fuses that I might be able to access but can't seem to find any on the body of the camera. The camera worked fine last time I used it. Don't recall any unusual noises or issues on my last power down. Curious. Anyone have this problem before? __________________ Tim Ristow Producer

December 26th, 2007, 08:27 PM	#2
Carlos Rodriguez Major Player Join Date: Jan 2005 Location: Modesto, California Posts: 206	problemo! a buddy of mine had the same problem with the anton bauer kit. same solution, used the original power source.... we figured it was a bad battery contact or something. although he needed the camera badly and didnt have time to send it back. we never got if officially looked at but that was our diagnosis. someone else had that issue a couple months back too.

December 26th, 2007, 08:52 PM	#3
Tim Ristow New Boot Join Date: Mar 2007 Location: Bastrop, TX Posts: 12	Worth a shot Thanks Carlos. That's one thing I hadn't thought about yet – the battery contacts. Maybe I can try cleaning them with some alcohol and swabs. It's a long shot but I'll give it a shot before sending the whole thing off to JVC tomorrow morning. __________________ Tim Ristow Producer

December 26th, 2007, 10:23 PM	#4
Levi Bethune Regular Crew Join Date: Oct 2007 Location: Fort Mill, SC Posts: 48	I had the same problem, but I didn't have a third-party battery at the time. My problem was out of the box and I picked up a small brick to see if it was the JVC battery. I ended up sending it in to JVC in Jersey and they sent it back saying that they replaced an "electrical part". I'm guessing the internal fuse. hope you get it fixed. The JVC rep on the phone told me to send it to New Jersey to get it fixed because they would end up sending it there anyway. He said it would save time. __________________ leviBethune.com organicvisual.com

December 26th, 2007, 10:59 PM	#5
Tim Ristow New Boot Join Date: Mar 2007 Location: Bastrop, TX Posts: 12	Blown fuse seems likely Good to know. Thanks for the info, Levi. My suspicion, too, has been an internal fuse. The camera works flawlessly with the power supply so it sounds like this could be a quick fix, I hope. Thanks for the tip on the JVC service center in New Jersey, too. My local dealer told me to send it to Illinois but I think I'll confirm that tomorrow before shipping it off. No sense in waiting longer than necessary for it's return if I can help expedite it to the correct service center. You know, these forums are great! I've really appreciated the feedback from you all in helping to diagnose the problem. __________________ Tim Ristow Producer

December 27th, 2007, 01:48 PM	#6
Marc Colemont Major Player Join Date: Nov 2005 Location: Belgium Posts: 695	The fuse holder is on the side, and there should also be a spare available aswell. __________________ Marc Colemont - Belgium - http://www.mc-productions.be JVC GY-HM850's, HM890, HM600

December 27th, 2007, 02:40 PM	#7
Tim Ristow New Boot Join Date: Mar 2007 Location: Bastrop, TX Posts: 12	Marc - Are you talking about on the IDX battery plate, or on the camera itself? I know about the IDX fuse and that wasn't the problem. Unfortunately. That would've been an easy fix. __________________ Tim Ristow Producer

December 29th, 2007, 02:26 PM	#8
Carlos Rodriguez Major Player Join Date: Jan 2005 Location: Modesto, California Posts: 206	maybe it's some internal wiring or circuitry leading from the battery contact and the problem stops just short of where the power supply connection is.

December 29th, 2007, 10:14 PM	#9
Tim Ristow New Boot Join Date: Mar 2007 Location: Bastrop, TX Posts: 12	Yeah, must be something like that. I sent the camera off to JVC in Illinois yesterday. I'll be curious as to what their assessment of the problem is and speed of turn-around time. I'll post more on this thread when I get it back and update you all on how it went and what the final assessment ends up being. __________________ Tim Ristow Producer

January 11th, 2008, 03:34 PM	#10
Tim Ristow New Boot Join Date: Mar 2007 Location: Bastrop, TX Posts: 12	Camera back from JVC Got my camera back today and in full, wonderful, glorious working condition again! According to the invoice it was an "electrical part". More specifically, it lists the "DC Jack" as the culprit so they must have replaced it completely. Not sure of the exact connection between that and the battery but clearly they are internally connected somehow. Kudos to JVC for a quick turn-around time! It only took 2 weeks from the time I shipped it off to getting it back in my hands today. Very nice. It also helped that this couldn't have happened at a better time -- during the typically slow (for me) Christmas season. And my local reseller was extremely helpful as well, providing me a loaner camera for the past week and a half. I gotta say that's one big bonus for buying locally -- you've got a much better chance of having a back-up plan and extra support when you have a local resource to go to. Thanks again for everyone who posted to help me figure this one out. Your comments were invaluable! Tim __________________ Tim Ristow Producer

February 11th, 2008, 02:24 PM	#13
Jerry Porter Major Player Join Date: Aug 2005 Location: Satellite Beach, Fl Posts: 784	Anyone have the contact info for the NJ factory. My 100 has to go back with the same problem.