My HD1 is going back to JVC at DVinfo.net

Carlos Salcedo · February 17th, 2004, 10:27 PM

After less than a month and less than 4 four total hours of record time, my HD1 has a cluster of stuck pixels right smack in the center of the CCD...

It is very noticeable so its going back to JVC tomorrow or Thursday.

Question is...Should I make JVC pay for the shipping to get it there??? I am sure they have a FedEx or UPS account to take care of these things...

Less than a month old I think they should pay the 50-60 fr the shipping and insurance...

What do you guys think???

Leo Divinagracia · February 18th, 2004, 05:55 AM

less than a month? return to vendor... dont they have a 30 day guarantee??????

Jeff Donald · February 18th, 2004, 06:40 AM

It is specifically covered in their warranty that they do not cover incidental expenses, such as shipping. You might try contacting the dealer you purchased the camera from. The dealer might do an exchange or send the camera back to JVC for you.

Carlos Salcedo · February 18th, 2004, 01:49 PM

We would send it back to the dealer but there is a tiny, little problem...someone (no one will take the blame) has thrown out the original box. We have everything else but that. No chance to send it back to the dealer...No one thought that it would be going back so quickly so I guess it was thrown out during normal cleaning.

So off it goes to JVC...

Leo Divinagracia · February 18th, 2004, 04:06 PM

<<<-- Originally posted by Carlos Salcedo : We would send it back to the dealer but there is a tiny, little problem...someone (no one will take the blame) has thrown out the original box. We have everything else but that. No chance to send it back to the dealer...No one thought that it would be going back so quickly so I guess it was thrown out during normal cleaning.

So off it goes to JVC... -->>>

so... just return to the store/vendor. if they want the box, give them the box off the new one they will give you...

Jeff Donald · February 18th, 2004, 04:11 PM

It doesn't work that way. The retailer would end up with a camera with no box, through no fault of their own. If the box is gone, the retailer still might send the camera to JVC for you. If they aren't local, then you're better off sending it to JVC yourself. After all, that's what warranties are for, repair of defective merchandise.

February 17th, 2004, 10:27 PM	#1
Carlos Salcedo Regular Crew Join Date: Jan 2004 Location: Gilbert, Arizona Posts: 33	My HD1 is going back to JVC After less than a month and less than 4 four total hours of record time, my HD1 has a cluster of stuck pixels right smack in the center of the CCD... It is very noticeable so its going back to JVC tomorrow or Thursday. Question is...Should I make JVC pay for the shipping to get it there??? I am sure they have a FedEx or UPS account to take care of these things... Less than a month old I think they should pay the 50-60 fr the shipping and insurance... What do you guys think???

February 18th, 2004, 05:55 AM	#2
Leo Divinagracia Tourist Join Date: Jan 2004 Location: N 37 39* W 122 3* Posts: 4	less than a month? return to vendor... dont they have a 30 day guarantee?????? __________________ leo d.

February 18th, 2004, 06:40 AM	#3
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	It is specifically covered in their warranty that they do not cover incidental expenses, such as shipping. You might try contacting the dealer you purchased the camera from. The dealer might do an exchange or send the camera back to JVC for you. __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

February 18th, 2004, 04:06 PM	#5
Leo Divinagracia Tourist Join Date: Jan 2004 Location: N 37 39* W 122 3* Posts: 4	<<<-- Originally posted by Carlos Salcedo : We would send it back to the dealer but there is a tiny, little problem...someone (no one will take the blame) has thrown out the original box. We have everything else but that. No chance to send it back to the dealer...No one thought that it would be going back so quickly so I guess it was thrown out during normal cleaning. So off it goes to JVC... -->>> so... just return to the store/vendor. if they want the box, give them the box off the new one they will give you... __________________ leo d.

February 18th, 2004, 04:11 PM	#6
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	It doesn't work that way. The retailer would end up with a camera with no box, through no fault of their own. If the box is gone, the retailer still might send the camera to JVC for you. If they aren't local, then you're better off sending it to JVC yourself. After all, that's what warranties are for, repair of defective merchandise. __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

February 18th, 2004, 01:49 PM	#4
Carlos Salcedo Regular Crew Join Date: Jan 2004 Location: Gilbert, Arizona Posts: 33	We would send it back to the dealer but there is a tiny, little problem...someone (no one will take the blame) has thrown out the original box. We have everything else but that. No chance to send it back to the dealer...No one thought that it would be going back so quickly so I guess it was thrown out during normal cleaning. So off it goes to JVC...