E03 Errors on GR-HD1 at DVinfo.net

John Hatchett · January 14th, 2004, 02:09 PM

Does anyone know the root cause of E03 errors? I am getting the message on several recently recorded tapes while I try to capture them to disk. The screen instructs me to eject the tape and put it back in, which I do and sometimes everything goes fine from that point on but often I get the error again within a minute. I have tried 'retensioning' the tape by ff to end and rewind but doesn't seem to help.

I don't know if it is more a camera condition or a camera and tape condition. If it's a tape condition, JVC tape, how do I mitigate?

At this time I am unable to capture some footage from tape to disk. I am loosing confidence in the camera.

John

Heath McKnight · January 14th, 2004, 03:10 PM

Have you tried calling JVC about this? Don't lose faith yet; I've had problems with JVC tape in my old XL-1. But this may or may not be a tape issue...

Call JVC tech support ASAP!

heath

John Hatchett · January 15th, 2004, 10:02 AM

I called support, they said contact the service center who hasn't returned multiple calls yet, over a week now.

I figured they were all at ces, but now they should be caught up

:(

John Hatchett · January 15th, 2004, 10:38 AM

I left a couple more vmails at the Houston service center again.

Anyone have an email directory for JVC?

John Hatchett · January 15th, 2004, 02:40 PM

I finally got calls, 2, back from the Houston service center :)

Unfortunatly they don't have the service equipment for this camera yet so they refered me to the Georgia service center.

They have a 3 week backlog :( and they don't have a loaner camera to exchange.

I purchased a 4 year extended warranty with the camera. I guess it might be time to see what I really bought.

I called JVC tech support again, just in case they could help me without sending the camera off to neverland. This time they referered me to their pro support line :)

John Hatchett · January 15th, 2004, 03:10 PM

JVC must be swamped ....

The JVC tech escalated my issue to hq and told me I should get a call back within 48 hours.

Anyone have any ideas about what the E03 error means? Anyone else having the same error message?

I have been fairly religious about using only JVC tapes, although I used some panasonic and a few sony tapes a couple months and about 40 tapes ago. Someone told me to stick to the same tape because of different formulations causing problems.

John Hatchett · January 15th, 2004, 03:28 PM

JVC HQ tech support just called back :)

E03 is usually a tape issue. He suggested to re-tension new tape before recording. He also suggested trying an alternative brand of tape, no direct suggestion on a brand though.

If that doesn't work, then they need to examine the camera.

I guess it is time to pick up one of those minDV rewinders. Do any of them have 're-tension' as a automatic function? Any battery powered ones?

Heath McKnight · January 15th, 2004, 04:44 PM

I like Sony, but we have the new tape forum; click on over for more:

http://www.dvinfo.net/conf/forumdisp...?s=&forumid=64

heath

John Hatchett · January 16th, 2004, 05:56 PM

I got a warning from someone about not going back and forth between sony tapes and other brands. Something about the Sony tapes have a different emulsion type and going back and forth will cause rapid build up on the video heads and other contact surfaces with the camcorder. Requiring more frequent service center cleanings.

Peter Robert · January 25th, 2004, 10:34 PM

I use Sony DV tapes without any problem. My HD1 likes Sony tape very much.

John Hatchett · February 10th, 2004, 02:25 PM

An observation....

I seem to get the tape related problems when I am shooting for an extended period of time and powering from the ac adaptor. The problems travel with the tape, so once a tape has problems, everytime I try to play it back I get problems in the same areas of the tape.

I noticed that when running the camera for an extended period, 1 hr plus, from the ac adaptor, the camera casing gets rather warm near the power input and tape transport mechanics. I am speculating that what might be happening is that the camera is heating the tape too much or the analog electronics are getting to hot and corrupting the analog signal being recorded onto the tape. I doubt that this unit does an immediate write verification, it only has one recording/playback head.

I have started powering the camera completly off for 5-10 minutes after each 30-45 minutes of recording and I have not seen the problems with any more tapes. I change tapes at each break as well. I also give the camera a power off (unplugged) for 5-10 minutes after dumping each tape to the computer.

I have since recorded about 20 hours of basketball footage with this procedure and have regained my confidence in the camera. Now if only I could read the tapes that seem to have been damaged.

I would like to hear from anyone that has the same experience.

January 14th, 2004, 02:09 PM	#1
John Hatchett New Boot Join Date: Nov 2003 Location: Austin, TX Posts: 23	E03 Errors on GR-HD1 Does anyone know the root cause of E03 errors? I am getting the message on several recently recorded tapes while I try to capture them to disk. The screen instructs me to eject the tape and put it back in, which I do and sometimes everything goes fine from that point on but often I get the error again within a minute. I have tried 'retensioning' the tape by ff to end and rewind but doesn't seem to help. I don't know if it is more a camera condition or a camera and tape condition. If it's a tape condition, JVC tape, how do I mitigate? At this time I am unable to capture some footage from tape to disk. I am loosing confidence in the camera. John

January 14th, 2004, 03:10 PM	#2
Heath McKnight MPS Digital Studios Join Date: Apr 2003 Location: Palm Beach County, Florida Posts: 8,531	Have you tried calling JVC about this? Don't lose faith yet; I've had problems with JVC tape in my old XL-1. But this may or may not be a tape issue... Call JVC tech support ASAP! heath __________________ My Final Cut Pro X blog

January 15th, 2004, 04:44 PM	#8
Heath McKnight MPS Digital Studios Join Date: Apr 2003 Location: Palm Beach County, Florida Posts: 8,531	I like Sony, but we have the new tape forum; click on over for more: http://www.dvinfo.net/conf/forumdisp...?s=&forumid=64 heath __________________ My Final Cut Pro X blog

January 15th, 2004, 10:02 AM	#3
John Hatchett New Boot Join Date: Nov 2003 Location: Austin, TX Posts: 23	I called support, they said contact the service center who hasn't returned multiple calls yet, over a week now. I figured they were all at ces, but now they should be caught up :(

January 15th, 2004, 10:38 AM	#4
John Hatchett New Boot Join Date: Nov 2003 Location: Austin, TX Posts: 23	I left a couple more vmails at the Houston service center again. Anyone have an email directory for JVC?

January 15th, 2004, 02:40 PM	#5
John Hatchett New Boot Join Date: Nov 2003 Location: Austin, TX Posts: 23	I finally got calls, 2, back from the Houston service center :) Unfortunatly they don't have the service equipment for this camera yet so they refered me to the Georgia service center. They have a 3 week backlog :( and they don't have a loaner camera to exchange. I purchased a 4 year extended warranty with the camera. I guess it might be time to see what I really bought. I called JVC tech support again, just in case they could help me without sending the camera off to neverland. This time they referered me to their pro support line :)

January 15th, 2004, 03:10 PM	#6
John Hatchett New Boot Join Date: Nov 2003 Location: Austin, TX Posts: 23	JVC must be swamped .... The JVC tech escalated my issue to hq and told me I should get a call back within 48 hours. Anyone have any ideas about what the E03 error means? Anyone else having the same error message? I have been fairly religious about using only JVC tapes, although I used some panasonic and a few sony tapes a couple months and about 40 tapes ago. Someone told me to stick to the same tape because of different formulations causing problems.

January 15th, 2004, 03:28 PM	#7
John Hatchett New Boot Join Date: Nov 2003 Location: Austin, TX Posts: 23	JVC HQ tech support just called back :) E03 is usually a tape issue. He suggested to re-tension new tape before recording. He also suggested trying an alternative brand of tape, no direct suggestion on a brand though. If that doesn't work, then they need to examine the camera. I guess it is time to pick up one of those minDV rewinders. Do any of them have 're-tension' as a automatic function? Any battery powered ones?

January 16th, 2004, 05:56 PM	#9
John Hatchett New Boot Join Date: Nov 2003 Location: Austin, TX Posts: 23	I got a warning from someone about not going back and forth between sony tapes and other brands. Something about the Sony tapes have a different emulsion type and going back and forth will cause rapid build up on the video heads and other contact surfaces with the camcorder. Requiring more frequent service center cleanings.

January 25th, 2004, 10:34 PM	#10
Peter Robert Regular Crew Join Date: Oct 2003 Location: Singapore Posts: 70	I use Sony DV tapes without any problem. My HD1 likes Sony tape very much.

February 10th, 2004, 02:25 PM	#11
John Hatchett New Boot Join Date: Nov 2003 Location: Austin, TX Posts: 23	An observation.... I seem to get the tape related problems when I am shooting for an extended period of time and powering from the ac adaptor. The problems travel with the tape, so once a tape has problems, everytime I try to play it back I get problems in the same areas of the tape. I noticed that when running the camera for an extended period, 1 hr plus, from the ac adaptor, the camera casing gets rather warm near the power input and tape transport mechanics. I am speculating that what might be happening is that the camera is heating the tape too much or the analog electronics are getting to hot and corrupting the analog signal being recorded onto the tape. I doubt that this unit does an immediate write verification, it only has one recording/playback head. I have started powering the camera completly off for 5-10 minutes after each 30-45 minutes of recording and I have not seen the problems with any more tapes. I change tapes at each break as well. I also give the camera a power off (unplugged) for 5-10 minutes after dumping each tape to the computer. I have since recorded about 20 hours of basketball footage with this procedure and have regained my confidence in the camera. Now if only I could read the tapes that seem to have been damaged. I would like to hear from anyone that has the same experience.