Kudos to ZGC at DVinfo.net

Ken Tanaka · February 12th, 2002, 12:01 AM

After reading so many other folks' good comments regarding ZGC I decided to give them a try. This turned out to be one of the better decisions I've made recently. Not only did they offer very competitive prices (on the XL1s and accessories) but they were truly customer-focused. OK, so they don't offer their wares directly from their web site and don't have an 800 line. But a knowledgeable -human- answered the phone immediately to answers any questions and take my order. When I phoned the next day to add one item to my order they remembered me (!) and made an extra effort to insure that all items arrived at the same time...which they did.

Regardless of ZGC's support of this forum I highly recommend anyone looking for a Canon XL1s, a GL1 or any of they accessories to give ZGC a call first. I think you'll find, as I and many others have, that they conduct business the way we wish everyone else did.

John Threat · March 10th, 2002, 08:14 PM

I am from New York. If i buy from ZGC will i have to pay taxes?

Chris Hurd · March 10th, 2002, 08:43 PM

Howdy from Texas,

Contact ZGC. Sometimes you can avoid sales tax if you can prove you're a small business, are using the goods to produce resale items (videotapes, etc.) and fill out a blanket tax exemption form. That's how it works down here.

Barbara Lowry · April 19th, 2002, 02:33 PM

Ken, thanks for the kudos. We're happy you got the service you deserved! Come back again!

Justin Chin · April 19th, 2002, 02:49 PM

I'll second that recommendation. They have great support and if they can't answer your question, they'll find someone who could.

I love the bucket cap, too!

Will Boggs · April 23rd, 2002, 07:55 AM

I figured if you mentioned Chris Hurd they would tack on another 20%

Chris Hurd · April 23rd, 2002, 04:07 PM

At least that's better than having them hang up on you.

Matt Stahley · August 14th, 2002, 02:07 PM

though i have yet to order from ZGC (item not in stock as of yet!)i would still like to say that i received one of the fastest email replys ever from them which is very unlikely from other distributors if you even get a reply at all!
thanks christine!

Vic Owen · November 14th, 2002, 11:00 PM

I just had my first experience with ZGC. I called today and by the time I got home, I had a notice from UPS that the new case for my XL-1 had already been shipped.

Great response and a pleasurable transaction. The earlier posts were "right on".

I highly recommend them.

Zac Stein · November 15th, 2002, 12:48 AM

Now if only ZGC opened an Australian branch, i would be in heaven. It is almost impossible to find good deals here, let alone find what you are looking for.

Keep up the good work over there, i hope to be making some orders when i need smaller items, as i will get stung with import duty if i creep too high in amount.

kermie

Rick Spilman · December 12th, 2002, 08:26 AM

Great to hear such great things about ZGC. I looked at their web site and I am confused. Do they only carry Canon cameras? They seem to have two different phone numbers, one preceded by the letter T and the other by the letter F. Are they only open on Tuesdays and Fridays? Are they strictly mail order?

Rick

Paul Sedillo · December 12th, 2002, 08:41 AM

T=Telephone
F=Fax

Rick Spilman · December 12th, 2002, 08:52 AM

Telephone and Fax, huh? (OK, so maybe I'm too stupid to shop there.) ;)

OK, now that we have established that fact, do they only sell Canons?

Rick

Chris Hurd · December 14th, 2002, 01:13 AM

Rick

ZGC caters to the film and high-end video market, so mosty of their product offerings are targeted that way (Cooke lenses, other really high-end pro stuff), but for the DV branch of their sales, it's only Canon.

Brad Simmons · April 30th, 2003, 11:35 PM

Just purchased an XL1s, Manual Lens, MA-200 and a few other accessories from ZGC. I don't remember who I talked with, started with an M. He was a nice guy and helped me out with my purchase. Everything arrived on time and was packaged neatly...great condition - no problems.

I will be buying from ZGC again.

February 12th, 2002, 12:01 AM	#1
Ken Tanaka Retired DV Info Net Almunus Join Date: Dec 2001 Location: Chicago, IL Posts: 6,943	Kudos to ZGC After reading so many other folks' good comments regarding ZGC I decided to give them a try. This turned out to be one of the better decisions I've made recently. Not only did they offer very competitive prices (on the XL1s and accessories) but they were truly customer-focused. OK, so they don't offer their wares directly from their web site and don't have an 800 line. But a knowledgeable -human- answered the phone immediately to answers any questions and take my order. When I phoned the next day to add one item to my order they remembered me (!) and made an extra effort to insure that all items arrived at the same time...which they did. Regardless of ZGC's support of this forum I highly recommend anyone looking for a Canon XL1s, a GL1 or any of they accessories to give ZGC a call first. I think you'll find, as I and many others have, that they conduct business the way we wish everyone else did. __________________ Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com

March 10th, 2002, 08:43 PM	#3
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	Howdy from Texas, Contact ZGC. Sometimes you can avoid sales tax if you can prove you're a small business, are using the goods to produce resale items (videotapes, etc.) and fill out a blanket tax exemption form. That's how it works down here. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

April 19th, 2002, 02:33 PM	#4
Barbara Lowry Sponsor: ZGC Join Date: Dec 2001 Location: Mountain Lakes, New Jersey Posts: 56	Ken, thanks for the kudos. We're happy you got the service you deserved! Come back again! __________________ Barbara Lowry ZGC, Inc. Watchdog Sponsor

April 19th, 2002, 02:49 PM	#5
Justin Chin Major Player Join Date: Feb 2002 Location: Oakland, CA Posts: 227	I'll second that recommendation. They have great support and if they can't answer your question, they'll find someone who could. I love the bucket cap, too! __________________ justin www.monsterrocket.com Filmmaker \| Cinematographer

April 23rd, 2002, 04:07 PM	#7
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	At least that's better than having them hang up on you. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

March 10th, 2002, 08:14 PM	#2
John Threat Major Player Join Date: Jan 2002 Location: New York Posts: 322	I am from New York. If i buy from ZGC will i have to pay taxes?

April 23rd, 2002, 07:55 AM	#6
Will Boggs Regular Crew Join Date: Dec 2001 Location: Ada, Oklahoma Posts: 92	I figured if you mentioned Chris Hurd they would tack on another 20%

August 14th, 2002, 02:07 PM	#8
Matt Stahley Major Player Join Date: Jun 2002 Location: Waynesboro, PA Posts: 648	though i have yet to order from ZGC (item not in stock as of yet!)i would still like to say that i received one of the fastest email replys ever from them which is very unlikely from other distributors if you even get a reply at all! thanks christine!

November 14th, 2002, 11:00 PM	#9
Vic Owen Major Player Join Date: Dec 2001 Location: Seattle, WA Posts: 540	Portabrace Case I just had my first experience with ZGC. I called today and by the time I got home, I had a notice from UPS that the new case for my XL-1 had already been shipped. Great response and a pleasurable transaction. The earlier posts were "right on". I highly recommend them. __________________ -- Vic Owen --

November 15th, 2002, 12:48 AM	#10
Zac Stein Major Player Join Date: Aug 2002 Location: Melbourne, Australia Posts: 730	Now if only ZGC opened an Australian branch, i would be in heaven. It is almost impossible to find good deals here, let alone find what you are looking for. Keep up the good work over there, i hope to be making some orders when i need smaller items, as i will get stung with import duty if i creep too high in amount. kermie

December 12th, 2002, 08:26 AM	#11
Rick Spilman Major Player Join Date: Dec 2002 Location: Jersey City, NJ Posts: 366	Great to hear such great things about ZGC. I looked at their web site and I am confused. Do they only carry Canon cameras? They seem to have two different phone numbers, one preceded by the letter T and the other by the letter F. Are they only open on Tuesdays and Fridays? Are they strictly mail order? Rick

December 12th, 2002, 08:41 AM	#12
Paul Sedillo Major Player Join Date: Jul 2002 Location: Houston, TX Posts: 607	T=Telephone F=Fax __________________ Paul Sedillo Image::Studio http://www.image-studio.com Houston, Texas

December 12th, 2002, 08:52 AM	#13
Rick Spilman Major Player Join Date: Dec 2002 Location: Jersey City, NJ Posts: 366	Telephone and Fax, huh? (OK, so maybe I'm too stupid to shop there.) ;) OK, now that we have established that fact, do they only sell Canons? Rick

December 14th, 2002, 01:13 AM	#14
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	Rick ZGC caters to the film and high-end video market, so mosty of their product offerings are targeted that way (Cooke lenses, other really high-end pro stuff), but for the DV branch of their sales, it's only Canon. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

April 30th, 2003, 11:35 PM	#15
Brad Simmons Major Player Join Date: Apr 2002 Location: Washington DC Posts: 304	Just purchased an XL1s, Manual Lens, MA-200 and a few other accessories from ZGC. I don't remember who I talked with, started with an M. He was a nice guy and helped me out with my purchase. Everything arrived on time and was packaged neatly...great condition - no problems. I will be buying from ZGC again.