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December 22nd, 2009, 04:49 PM
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#1 |
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Regular Crew
Join Date: Sep 2008
Location: Bothell, WA
Posts: 48
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Kudos to B&H Photo
Not sure if this is the right forum. Anyway, I ordered a lens from B&H Photo a few weeks ago, and UPS dropped it off on my doorstep. Unfortunately it got stolen before I got home. There was discussion around "signature required" or not. I must say, both UPS and B&H were very responsive, professional, polite and apologetic. Not anyone's fault really, mostly bad luck. And they really only had my word that it was missing. But B&H just agreed to a full refund. Nicely done. I've ordered many things from them in the past, and will continue to be a customer in the future! Highly recommended.
Happy Holidays! Jeff |
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December 28th, 2009, 12:47 PM
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#2 |
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sponsor: B&H Photo-Video
Join Date: Jul 2003
Location: New York, NY
Posts: 137
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Thank you. I am sorry for what I know must have been a frustrating experience but I am glad this is resolved. I appreciate your taking the time to post this.
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December 28th, 2009, 02:37 PM
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#3 |
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Inner Circle
Join Date: Nov 2005
Location: Elk Grove CA
Posts: 6,838
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Since we are on the subject of Kudo's, I want to offer mine for the unbelievable shipping arrangements for BH made for last minute shoppers. I purchased a set of Sony headphones one day for free overnight delivery, and followed up the next day ordering a recorder, and it was delivered 24 hours later on Christmas eve. Fantastic job BH !
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Chris J. Barcellos |
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