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May 8th, 2004, 05:27 AM
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#1 |
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Regular Crew
Join Date: Aug 2003
Location: BRUNEI
Posts: 108
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B&h Order Not Complete!!!! V.upset...
I very upset on the good i order from B&H...i order Canopus DVraptor RT2 MAx With Edius 2 from B&H photo video, I receipted the good but not in complete package as i order from B&H. The item of Canopus Edius 2 (full Version) & Edius LE was missing!!!
Only DVraptor RT max 2 with driver installation CD (3xCD), Originally order was 4 x CD plus Edius Full Version... Please some one from B&H answer me.... Item Code list in B&H website Canopus CADVRRT2M DV RAPTOR RT 2 MAX w/EDIUS 2 REG Order NO: 1002145779 Name: Kiu Ung Ching Control No: 1002145779 Ref NO; 115929950 Shipped thru Global Express Mail
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Andrew |
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May 8th, 2004, 05:34 AM
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#2 |
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Outer Circle
Join Date: May 2002
Location: Hope, BC
Posts: 7,524
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Have you contacted B&H? I believe they are closed Saturdays. (Today is Saturday.)
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May 8th, 2004, 05:39 AM
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#3 |
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Regular Crew
Join Date: Aug 2003
Location: BRUNEI
Posts: 108
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What the difference timezone between Malaysia and United State.
Malaysia time now is 8.00PM Saturday..Any idea in US...
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Andrew |
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May 8th, 2004, 05:58 AM
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#4 |
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Regular Crew
Join Date: Aug 2003
Location: BRUNEI
Posts: 108
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Please Some one from B&H Answer me...I need Canoups Edius 2 very urgent.....
I already been bill charge some amount on this product.....
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Andrew |
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May 8th, 2004, 06:06 AM
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#5 |
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Regular Crew
Join Date: Apr 2003
Location: Overland Park, KS
Posts: 81
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Andrew,
My experience with B&H is that they will send a portion on an order if it is in stock, and sometimes send the rest of the order separately. In the meantime you can go to their site, log into your account, and track your order. On that page you will be able to see if the rest of the order has been shipped. I believe the time difference between New York City and Malaysia is 12 hours: May 8 - 8pm - Malaysia May 8 - 8am - New York I shot a film in Malaysia many years ago, 1975. It is a beautiful country and I still have fond memories of my visit. Good luck!
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Brad Richmond Doubledogs Video Overland Park, KS www.doubledogsvideo.com video@doubledogs.com |
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May 8th, 2004, 08:49 AM
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#6 |
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Regular Crew
Join Date: Aug 2003
Location: BRUNEI
Posts: 108
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I checked thru B&H website, it been shipped!!!! I suppose have 2 x boxes of Canopus product DVraptor RT2 max and another Edius full version 2 ship to me….now only one box with DVraptor RT 2 max with me…..
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Andrew |
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May 8th, 2004, 10:52 AM
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#7 |
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Retired DV Info Net Almunus
Join Date: Dec 2001
Location: Chicago, IL
Posts: 6,943
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Andrew,
Communicating your problem here will not help you at all. B&H does not offer customer services here. Phone or email B&H directly to resolve this matter.
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Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com |
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May 9th, 2004, 05:58 PM
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#8 |
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Regular Crew
Join Date: Aug 2003
Location: BRUNEI
Posts: 108
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Thanks again to B&H!
Thanks Ken, I already voice B&H regarding this matter, Thanks again for their quick respond and B&H promised shipped out the missing item….
Thanks again to B&H!
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Andrew |
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