OT: B&H shipping tacking, and, UPS vs FedEx at DVinfo.net

Love Mov · April 26th, 2004, 07:51 PM

B&H does not send shipping notification via email, only can be checked by phone call?

UPS tracking no longer have weight, destination and estimated delivery date, sucks compare to FedEx?

Sorry for the OT, but many here buy from B&H and using UPS, right?

Frank Granovski · April 26th, 2004, 08:30 PM

You get what you pay for. There are different levels of shipping with both UPS and FEDEX.

Love Mov · April 26th, 2004, 09:25 PM

Even the cheapest FedEx (ground), will show these info as soon as the tracking is available. Actaully, I remember UPS has these before, they just stop offering these info? I am not sure...

<<<-- Originally posted by Frank Granovski : You get what you pay for. There are different levels of shipping with both UPS and FEDEX. -->>>

Frank Granovski · April 26th, 2004, 09:37 PM

Funny, I had something shipped with UPS Ground not too long ago and I was able to track it on line. All you need is the tracking number which B&H provides.

Michael Richard · April 26th, 2004, 09:55 PM

I use B&H all the time. They send tracking #'s via email for UPS when an order ships.

Robert J. Wolff · April 26th, 2004, 10:37 PM

I just went through one bad time with UPS. The third within 1 year. Ordered next day delivery for a shoot 5 days later. No delivery. They could not find my home.

After two days without new mike, I reordered from B&H, via FedEx. BINGO! They were knocking on my door in the early AM. When I queried UPS, they said my address was none existant. There was no reply from them, after I informed them that FedEx found me.

Up here in the boondocks, this is quite a common problem with UPS.

Needless to say, B&H, in the future, will only ship to me via FedEx.

Patricia Kim · April 27th, 2004, 12:24 AM

I always choose US mail when ordering from B&H. Gets from NY to Hawaii in 5 days - sometimes 3, even - because they always send it priority air. FedEx in Hawaii has been known not to deliver items already in town (because of the way they count days for second day delivery time or some such nonsense - I actually complained to the Smart Sound people about offering them as an option because of this). And the UPS delivery guy is afraid of dogs (mine are small and not vicious), and he often dumps stuff at the door without ringing the door bell. So FedEx has a lousy system and UPS has shaky staff. Who'd a thunk the day would come when the US Postal Service would be the best option of all?

Nick Hiltgen · April 27th, 2004, 10:14 AM

UPS (or OOps) as we call them at work, has rarely given me a satisfying experience. Most recently I had package shipped from out of state to my home address, I just moved into a new place and my name wasn't on the apartment directory, so they held my package and sent me a postcard that said if I was to get my package I would have to pick it up on x-date, they postcard arrived on the day before that date, so I called and they offered to ship it to my work, then tried to ship it to my home address and since I'm still not listed on the directory returned the package to the shipper. I called UPS and asked them what happened, at first they said they didn't get my call then they admitted that they received it, and that they messed up. I asked them if they could deliver my package to me (novel concept) and they said all I could do was file a complaint but my package still wouldn't be returned to me, unless I was a client that did a lot of business with them. They explained they are only obligated to make one attempt to the specified address and anything else is considered good will on their part. (how generous) The package was finally reshipped (yes shipping was paid again) and 3 weeks after I was supposed to recieve it, it was delivered to my work address.

UPS was a complete nightmare and made it very clear that unless I was important they don't care about me. The funny thing was when I told them that I was head of shipping for a multi million dollar company, I finally got an apology. I assured them I will never use UPS again, and I encourage anyone that's having something delivered to the L.A./Hollywood area to be extra cautious about using UPS. The only thing I would suggest shipping with them would be manure and that's only because when they don't deliver it it'll stink up the warehouse.

Nick Kerpchar · April 27th, 2004, 10:25 AM

>>The only thing I would suggest shipping with them would be manure and that's only because when they don't deliver it it'll stink up the warehouse.<<

Manure stink? I understand that to some people that's the sweet smell of money.

I agree about the decline of UPS. Perhaps they have gotten too big to maintain their quality standards or are trying to shave too much to boost the bottom line. That's too bad, they use to be a quality service.

April 26th, 2004, 07:51 PM	#1
Love Mov Regular Crew Join Date: Apr 2004 Posts: 97	OT: B&H shipping tacking, and, UPS vs FedEx B&H does not send shipping notification via email, only can be checked by phone call? UPS tracking no longer have weight, destination and estimated delivery date, sucks compare to FedEx? Sorry for the OT, but many here buy from B&H and using UPS, right?

April 26th, 2004, 10:37 PM	#6
Robert J. Wolff Major Player Join Date: Sep 2001 Location: Adirondacks of New York Posts: 210	B&H Shipping I just went through one bad time with UPS. The third within 1 year. Ordered next day delivery for a shoot 5 days later. No delivery. They could not find my home. After two days without new mike, I reordered from B&H, via FedEx. BINGO! They were knocking on my door in the early AM. When I queried UPS, they said my address was none existant. There was no reply from them, after I informed them that FedEx found me. Up here in the boondocks, this is quite a common problem with UPS. Needless to say, B&H, in the future, will only ship to me via FedEx. __________________ Himself

April 26th, 2004, 08:30 PM	#2
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	You get what you pay for. There are different levels of shipping with both UPS and FEDEX.

April 26th, 2004, 09:25 PM	#3
Love Mov Regular Crew Join Date: Apr 2004 Posts: 97	Even the cheapest FedEx (ground), will show these info as soon as the tracking is available. Actaully, I remember UPS has these before, they just stop offering these info? I am not sure... <<<-- Originally posted by Frank Granovski : You get what you pay for. There are different levels of shipping with both UPS and FEDEX. -->>>

April 26th, 2004, 09:37 PM	#4
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	Funny, I had something shipped with UPS Ground not too long ago and I was able to track it on line. All you need is the tracking number which B&H provides.

April 26th, 2004, 09:55 PM	#5
Michael Richard Regular Crew Join Date: Dec 2003 Location: Midcoast, Maine Posts: 89	I use B&H all the time. They send tracking #'s via email for UPS when an order ships.

April 27th, 2004, 12:24 AM	#7
Patricia Kim Major Player Join Date: Jul 2003 Location: Honolulu, Hawaii Posts: 453	I always choose US mail when ordering from B&H. Gets from NY to Hawaii in 5 days - sometimes 3, even - because they always send it priority air. FedEx in Hawaii has been known not to deliver items already in town (because of the way they count days for second day delivery time or some such nonsense - I actually complained to the Smart Sound people about offering them as an option because of this). And the UPS delivery guy is afraid of dogs (mine are small and not vicious), and he often dumps stuff at the door without ringing the door bell. So FedEx has a lousy system and UPS has shaky staff. Who'd a thunk the day would come when the US Postal Service would be the best option of all?

April 27th, 2004, 10:14 AM	#8
Nick Hiltgen Trustee Join Date: May 2003 Location: Atlanta GA Posts: 1,427	UPS (or OOps) as we call them at work, has rarely given me a satisfying experience. Most recently I had package shipped from out of state to my home address, I just moved into a new place and my name wasn't on the apartment directory, so they held my package and sent me a postcard that said if I was to get my package I would have to pick it up on x-date, they postcard arrived on the day before that date, so I called and they offered to ship it to my work, then tried to ship it to my home address and since I'm still not listed on the directory returned the package to the shipper. I called UPS and asked them what happened, at first they said they didn't get my call then they admitted that they received it, and that they messed up. I asked them if they could deliver my package to me (novel concept) and they said all I could do was file a complaint but my package still wouldn't be returned to me, unless I was a client that did a lot of business with them. They explained they are only obligated to make one attempt to the specified address and anything else is considered good will on their part. (how generous) The package was finally reshipped (yes shipping was paid again) and 3 weeks after I was supposed to recieve it, it was delivered to my work address. UPS was a complete nightmare and made it very clear that unless I was important they don't care about me. The funny thing was when I told them that I was head of shipping for a multi million dollar company, I finally got an apology. I assured them I will never use UPS again, and I encourage anyone that's having something delivered to the L.A./Hollywood area to be extra cautious about using UPS. The only thing I would suggest shipping with them would be manure and that's only because when they don't deliver it it'll stink up the warehouse.

April 27th, 2004, 10:25 AM	#9
Nick Kerpchar Major Player Join Date: May 2002 Location: Texas Posts: 211	>>The only thing I would suggest shipping with them would be manure and that's only because when they don't deliver it it'll stink up the warehouse.<< Manure stink? I understand that to some people that's the sweet smell of money. I agree about the decline of UPS. Perhaps they have gotten too big to maintain their quality standards or are trying to shave too much to boost the bottom line. That's too bad, they use to be a quality service.