Focus people unresponsive at DVinfo.net

Harry Bromley-Davenport · March 23rd, 2007, 03:35 AM

I've left one message and one email for these characters at Focus, but received no response. I guess they're just too busy to sell me a unit for my XLH1.

Is his worth pursuuing?

Best

H.

Chris Hurd · March 23rd, 2007, 07:39 AM

It's the critical pre-NAB crunch time. It's a small company and no doubt their available human resources are most likely prioritized to support their existing customer base. And that's as it should be, especially for this time of year. As far as selling anything, they have dealers who can do that. Several authorized Focus dealers are also DV Info Net sponsors, including VideoGuys. Any of them are fully qualified to answer your pre-sales questions, and to take your order if you're ready to buy.

Meanwhile, we're well within the 30-day lead into NAB, so unless it's a customer service issue, I would fully expect them to defer pre-sales questions to their fully capable dealer network. Hope this helps,

March 23rd, 2007, 03:35 AM	#1
Harry Bromley-Davenport Major Player Join Date: Dec 2004 Location: LA CA Posts: 317	Focus people unresponsive I've left one message and one email for these characters at Focus, but received no response. I guess they're just too busy to sell me a unit for my XLH1. Is his worth pursuuing? Best H.

March 23rd, 2007, 07:39 AM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,368 Images: 513	It's the critical pre-NAB crunch time. It's a small company and no doubt their available human resources are most likely prioritized to support their existing customer base. And that's as it should be, especially for this time of year. As far as selling anything, they have dealers who can do that. Several authorized Focus dealers are also DV Info Net sponsors, including VideoGuys. Any of them are fully qualified to answer your pre-sales questions, and to take your order if you're ready to buy. Meanwhile, we're well within the 30-day lead into NAB, so unless it's a customer service issue, I would fully expect them to defer pre-sales questions to their fully capable dealer network. Hope this helps, __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!