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#1 |
Tourist
Join Date: Jun 2005
Posts: 3
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Pc Will Not See Fs-4 Intermittently
My church recently purchased 3 FS-4 units. Mu editing Pc will intermittently not see 1 of the units. Tried it on another PC and it appeared with not problem. This was yesterday. Tried the unit in ? on my PC this morning and there it was. Anyone know why this happened. The other 2 units worked fine
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#2 |
RED Code Chef
Join Date: Oct 2001
Location: Holland
Posts: 12,514
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There could be something wrong with the device or perhaps a cable you are
using is not 100% ok (this happens every now and then)? If this continues just contact Focus Enhancements' support to sort it out. Good luck!
__________________
Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge | Lady X Search DVinfo.net for quick answers | Buy from the best: DVinfo.net sponsors |
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#3 |
Focus Enhancements
Join Date: Oct 2003
Location: Campbell, CA.
Posts: 508
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Thanks Rob.
Yes, Focus tech support will always be your best bet. They can help you to quickly work through these issues. Visit our support site at... http://www.focusinfo.com/support/support.htm On a side note, sometimes computers may take a little longer to recognize an external device in certain instances due to the fact that the computer may be doing another task. Hope that helps, Matt |
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#4 |
Tourist
Join Date: Jun 2005
Posts: 3
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Still having problem
Thaks for the help guys, but I'm still having problems. I tired tech support today via phone and held online for quite awhile with no answer by a real person. I also emailed tech support today. It seems to always be the same unit, which I have labeled #1. could be my firewire card. It is a Via card and read on their forum about others having problems with their card also. Just odd that it will work on the other 2 units and this one will work on another pc in the office here but not mine.
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