Compressor not starting! URGENT! at DVinfo.net

Vishal Gurung · September 20th, 2005, 10:19 PM

HELP! we're needing to burn a project tonight and compressor isn't working- not even an option for FCP to export to compressor! when i double click the icon it doesn't even start up! We just upgraded to Tiger right now, any ideas anyone??!!

Boyd Ostroff · September 21st, 2005, 07:14 AM

I rarely use compressor so I can't offer a lot of advice. However this article documents one known issue, although it sounds like your problem might be different:

http://docs.info.apple.com/article.html?artnum=93234

Beyond that, I'd suggest visiting Apple's support forum for Compressor:

http://discussions.info.apple.com/we...L.1@compressor

Les Wilson · September 21st, 2005, 06:47 PM

When you upgraded to Tiger, the first restart after the installation should have displayed a pop-up notifying you that it found a potential security exposure in your starup items folder. If you tell it to disable the program, you will disable compressor. The service it disabled is called Qmaster and it is required.

There are other problems with FCP 4 when upgrading to Tiger. Your sysmptoms don't match the ones I described but the bottom line is that you need to reinstall Compressor I think.

Vishal Gurung · September 21st, 2005, 08:10 PM

Quote:

Originally Posted by Ernest House

When you upgraded to Tiger, the first restart after the installation should have displayed a pop-up notifying you that it found a potential security exposure in your starup items folder. If you tell it to disable the program, you will disable compressor. The service it disabled is called Qmaster and it is required.

There are other problems with FCP 4 when upgrading to Tiger. Your sysmptoms don't match the ones I described but the bottom line is that you need to reinstall Compressor I think.

you're right it did pop up- i was wondering what that was about- so i went ahead and said FIX it - is there a workaround for it? besides reinstalling compressor?

Les Wilson · September 22nd, 2005, 05:19 AM

Try looking on the Apple support pages. There's plenty of people experiencing similar problems. There's one that popped up just today "RE: unable to connect to background process" with several solutions offered.

Reinstalling just the compressor update may also be enough. You need to do some work to figure it out. Sorry.

September 20th, 2005, 10:19 PM	#1
Vishal Gurung Major Player Join Date: Jun 2004 Location: Vancouver, Canada Posts: 237	Compressor not starting! URGENT! HELP! we're needing to burn a project tonight and compressor isn't working- not even an option for FCP to export to compressor! when i double click the icon it doesn't even start up! We just upgraded to Tiger right now, any ideas anyone??!! __________________ 2ndshooter.blogspot.com

September 21st, 2005, 07:14 AM	#2
Boyd Ostroff Wrangler Join Date: Dec 2002 Location: Mays Landing, NJ Posts: 11,801	I rarely use compressor so I can't offer a lot of advice. However this article documents one known issue, although it sounds like your problem might be different: http://docs.info.apple.com/article.html?artnum=93234 Beyond that, I'd suggest visiting Apple's support forum for Compressor: http://discussions.info.apple.com/we...L.1@compressor

September 21st, 2005, 06:47 PM	#3
Les Wilson Inner Circle Join Date: Jan 2004 Location: Boca Raton, FL Posts: 3,014	When you upgraded to Tiger, the first restart after the installation should have displayed a pop-up notifying you that it found a potential security exposure in your starup items folder. If you tell it to disable the program, you will disable compressor. The service it disabled is called Qmaster and it is required. There are other problems with FCP 4 when upgrading to Tiger. Your sysmptoms don't match the ones I described but the bottom line is that you need to reinstall Compressor I think.

September 22nd, 2005, 05:19 AM	#5
Les Wilson Inner Circle Join Date: Jan 2004 Location: Boca Raton, FL Posts: 3,014	Try looking on the Apple support pages. There's plenty of people experiencing similar problems. There's one that popped up just today "RE: unable to connect to background process" with several solutions offered. Reinstalling just the compressor update may also be enough. You need to do some work to figure it out. Sorry.