New MP, FC7 Keeps Quitting at DVinfo.net

Chris Korrow · April 12th, 2010, 02:09 PM

Hey All,
Just got a 2.93 Quad 10 days ago and have really flown through the editing (compared to the G5).
The only problem is that it's unexpectedly quit several times (maybe 8 + -). Any ideas?

Running FCP7
OX10.6.2
4Gbs Ram (2x2Gbs)
QT 10.0

Upgraded the pro aps & that seemed to help some.
Should I get QT pro7?
Seems like it does it with stacked video clips and Mem intensive actions as it last happened when I was monitoring my memory and the mem usage was climbing (still only about 2.6-2.8 total mem usage) when it quit.

Thanks.

Robert Lane · April 12th, 2010, 04:59 PM

Since it's a new hardware purchase your first course of action is to call Apple tech support, and get to the Pro Apps help desk people. You've got complimentary phone support for 90 (?) days (I think, maybe 60 days or less now). Get the manufacturer involved.

Also, if you transferred all your apps/prefs from another machine you should run DiskWarrior to make sure you don't have a slightly corrupted directory which happens often in the transfer process - even on Macs.

Try those avenues first then get back to us if you don't get pleasant results with Apple help desk.

Chris Korrow · April 12th, 2010, 06:06 PM

Thanks Robert,
Everything is new, nothing transferred from the old machine, just the projects.

Will actually call Tech support tomorrow, but to be honest, today I didn't want to be put on hold for 10-20 minutes like I've been in the past.(hopefully they're better now) and the advice here is usually top notch.

Like I said, will call tech tomorrow, (with a fresh cup of coffee) but figured that since I was here anyway, thought I'd ask.

April 12th, 2010, 02:09 PM	#1
Chris Korrow Major Player Join Date: Aug 2002 Location: Whidbey Is, WA Posts: 326	New MP, FC7 Keeps Quitting Hey All, Just got a 2.93 Quad 10 days ago and have really flown through the editing (compared to the G5). The only problem is that it's unexpectedly quit several times (maybe 8 + -). Any ideas? Running FCP7 OX10.6.2 4Gbs Ram (2x2Gbs) QT 10.0 Upgraded the pro aps & that seemed to help some. Should I get QT pro7? Seems like it does it with stacked video clips and Mem intensive actions as it last happened when I was monitoring my memory and the mem usage was climbing (still only about 2.6-2.8 total mem usage) when it quit. Thanks. __________________ www.breathedeepproductions.com

April 12th, 2010, 06:06 PM	#3
Chris Korrow Major Player Join Date: Aug 2002 Location: Whidbey Is, WA Posts: 326	Thanks Robert, Everything is new, nothing transferred from the old machine, just the projects. Will actually call Tech support tomorrow, but to be honest, today I didn't want to be put on hold for 10-20 minutes like I've been in the past.(hopefully they're better now) and the advice here is usually top notch. Like I said, will call tech tomorrow, (with a fresh cup of coffee) but figured that since I was here anyway, thought I'd ask. __________________ www.breathedeepproductions.com

April 12th, 2010, 04:59 PM	#2
Robert Lane Go Go Godzilla Join Date: Nov 2004 Location: Scottsdale, AZ USA Posts: 2,823 Images: 15	Since it's a new hardware purchase your first course of action is to call Apple tech support, and get to the Pro Apps help desk people. You've got complimentary phone support for 90 (?) days (I think, maybe 60 days or less now). Get the manufacturer involved. Also, if you transferred all your apps/prefs from another machine you should run DiskWarrior to make sure you don't have a slightly corrupted directory which happens often in the transfer process - even on Macs. Try those avenues first then get back to us if you don't get pleasant results with Apple help desk.