Importing to external hardrive at DVinfo.net

Richard Guaty · April 8th, 2005, 10:13 AM

I'm having trouble importing to my external hardrive.

I set the scratch disk destination to the intended hard drive but for some unknown reason it won't permit me to capture and FCP pop up window says "general error". I switched the scratch disk destination to my computers hard drive to see if it might be FCP or the camera that's problematic but it worked fine.

Anyone have some advice?

Systems- FCP 4
Canon GL1
Maxtor 250gb

Mark Sloan · April 8th, 2005, 12:23 PM

More info would help, like:
Computer setup?
External HD interface, firewire, USB 2.0?
Version of OS X?
What other devices are plugged in?

Richard Guaty · April 8th, 2005, 12:55 PM

I have OS X 10.2 i believe and am using a firewire cable. As i said before, capturing works fine when destination is set to my G4's hardrive.

When I try to capture it fails with "general error" but somehow when I open the external drive, there are links to the media I was trying to capture but they cannot be read nor opened...?

Boyd Ostroff · April 8th, 2005, 01:16 PM

Just a fews thoughts....

Make sure you've updated to the final version of Jaguar, which is 10.2.8 I think. You should be able to do this with the software update pane in system preferences. There were some bugs in earlier versions of 10.2

Check the formatting of your external drive. Click once on the icon to highlight, then File > Get Info. Under "Format" it should say Mac OS Extended. Did you format the drive specifically for the Mac? Some of them come pre-formatted for Windows. They will mount properly and work fine for most things, but you will often have problems using them for video because they won't be fast enough. If it is Windows formatted then use Disk Utility from the utilities folder in applications to reformat the drive. You could also run Disk First aid and see if it uncovers and problems with the drive.

Also try unplugging any other firewire devices. Are the camera and disk plugged into separate ports? If not then give that a try. If so then try plugging the camera into the pass-through port on the disk drive (if it has one). I seem to recall that Canon cameras have some Mac firewire issues too...

If none of this works, then try this http://www.dvinfo.net/conf/showthrea...threadid=26728. If everything is setup properly there shouldn't be any problem capturing to a firewire drive.

April 8th, 2005, 10:13 AM	#1
Richard Guaty Regular Crew Join Date: Mar 2005 Location: United States Posts: 25	Importing to external hardrive I'm having trouble importing to my external hardrive. I set the scratch disk destination to the intended hard drive but for some unknown reason it won't permit me to capture and FCP pop up window says "general error". I switched the scratch disk destination to my computers hard drive to see if it might be FCP or the camera that's problematic but it worked fine. Anyone have some advice? Systems- FCP 4 Canon GL1 Maxtor 250gb

April 8th, 2005, 12:55 PM	#3
Richard Guaty Regular Crew Join Date: Mar 2005 Location: United States Posts: 25	Capturing to external drive I have OS X 10.2 i believe and am using a firewire cable. As i said before, capturing works fine when destination is set to my G4's hardrive. When I try to capture it fails with "general error" but somehow when I open the external drive, there are links to the media I was trying to capture but they cannot be read nor opened...?

April 8th, 2005, 12:23 PM	#2
Mark Sloan Major Player Join Date: Jun 2002 Location: Venice, CA Posts: 346	More info would help, like: Computer setup? External HD interface, firewire, USB 2.0? Version of OS X? What other devices are plugged in?

April 8th, 2005, 01:16 PM	#4
Boyd Ostroff Wrangler Join Date: Dec 2002 Location: Mays Landing, NJ Posts: 11,801	Just a fews thoughts.... Make sure you've updated to the final version of Jaguar, which is 10.2.8 I think. You should be able to do this with the software update pane in system preferences. There were some bugs in earlier versions of 10.2 Check the formatting of your external drive. Click once on the icon to highlight, then File > Get Info. Under "Format" it should say Mac OS Extended. Did you format the drive specifically for the Mac? Some of them come pre-formatted for Windows. They will mount properly and work fine for most things, but you will often have problems using them for video because they won't be fast enough. If it is Windows formatted then use Disk Utility from the utilities folder in applications to reformat the drive. You could also run Disk First aid and see if it uncovers and problems with the drive. Also try unplugging any other firewire devices. Are the camera and disk plugged into separate ports? If not then give that a try. If so then try plugging the camera into the pass-through port on the disk drive (if it has one). I seem to recall that Canon cameras have some Mac firewire issues too... If none of this works, then try this http://www.dvinfo.net/conf/showthrea...threadid=26728. If everything is setup properly there shouldn't be any problem capturing to a firewire drive.