General iBook hard drive capacity question.

Matt Stahley · July 16th, 2004, 04:52 PM

Boyd I understand where you are coming from and Im definitely thinking about sending it back and just buying a brand new one what sucks about that is they want to charge me a restocking fee.I wonder if I could get out of this due to the problems Ive had so far?

Boyd Ostroff · July 16th, 2004, 06:07 PM

Oh geez no, I wasn't suggesting that you buy a new one and exchange. I think you should get authorization to return it so that Apple can bring it up to specs. And I would quote that paragraph from them that explains the in-depth testing and refurb that should have been done. Obviously this was a sloppy job that slipped through their quality control. Specifically:

Each unit is fully tested (including full burn-in testing) - this test surely should have revealed the missing space on your hard drive.

repackaged (including appropriate manuals, cables, new boxes, etc.) - how could they possibly have not have noticed there was no power adaptor?!?

Each unit is also placed into a Final QA inspection - even if these problems made it through the initial test they should have been noticed here

Refurbishment Procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures. - you certainly wouldn't expect a new product to arrive in this condition.

So I would tell them I was very disappointed that they obviously didn't adhere to their own guidelines, and that I was concerned there could be other things wrong. As you noted, their service is usually excellent and I think they'll be anxious to address these issues. I have found at times that you need to be persistent and wait patiently for them to kick up up the chain of command until someone in authority will authorize the return. But you should definitely stand up for your rights, they have not held up their end of the bargain based on their own policies. This should cost you NOTHING, no shipping, NOTHING. You have already paid with the time you've wasted. If you place any value on that then this re-furbed computer has already "cost" you more than a new one.

Just my opinion, but that's how I'd approach it....

July 16th, 2004, 04:52 PM	#16
Matt Stahley Major Player Join Date: Jun 2002 Location: Waynesboro, PA Posts: 648	Boyd I understand where you are coming from and Im definitely thinking about sending it back and just buying a brand new one what sucks about that is they want to charge me a restocking fee.I wonder if I could get out of this due to the problems Ive had so far?

July 16th, 2004, 06:07 PM	#17
Boyd Ostroff Wrangler Join Date: Dec 2002 Location: Mays Landing, NJ Posts: 11,801	Oh geez no, I wasn't suggesting that you buy a new one and exchange. I think you should get authorization to return it so that Apple can bring it up to specs. And I would quote that paragraph from them that explains the in-depth testing and refurb that should have been done. Obviously this was a sloppy job that slipped through their quality control. Specifically: Each unit is fully tested (including full burn-in testing) - this test surely should have revealed the missing space on your hard drive. repackaged (including appropriate manuals, cables, new boxes, etc.) - how could they possibly have not have noticed there was no power adaptor?!? Each unit is also placed into a Final QA inspection - even if these problems made it through the initial test they should have been noticed here Refurbishment Procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures. - you certainly wouldn't expect a new product to arrive in this condition. So I would tell them I was very disappointed that they obviously didn't adhere to their own guidelines, and that I was concerned there could be other things wrong. As you noted, their service is usually excellent and I think they'll be anxious to address these issues. I have found at times that you need to be persistent and wait patiently for them to kick up up the chain of command until someone in authority will authorize the return. But you should definitely stand up for your rights, they have not held up their end of the bargain based on their own policies. This should cost you NOTHING, no shipping, NOTHING. You have already paid with the time you've wasted. If you place any value on that then this re-furbed computer has already "cost" you more than a new one. Just my opinion, but that's how I'd approach it....