Compressor 3.0 Major Headache for Me at DVinfo.net

Peter Wiley · September 2nd, 2007, 05:26 PM

Can't speak for all, of course, but since upgrading to FCS 2 Friday, Compressor has not worked, even after two reinstalls after following Apple's troubleshooting suggestions. Compressor rejects attempts to submit any material for processing with a "Can't submit to Queue" error.

Search of the Compressor support forum at www.apple.com suggests that a number of people on Intel and PowerMacs are having the same problem. These seems to be no one fix that works . . . some have had to wipe their system drives.

The problem seems to lie in the set up of the qmasterd process.

I be interested to know if anyone else has had a similar problem and/or if they found a solution.

Peter Wiley · September 3rd, 2007, 01:27 PM

For the record, I finally got Compressor to work . . . after the second time reinstalling it. What I did was:

1) Delete the previous installation per the instructions on Apple's Compressor troubleshooting page.

2) Reinstall FCS2 from the upgrade disk (deselecting the install content options to save time)

3) Install the Qmaster that's included on the FSC2 Upgrade disk in the extras folder.

4) Upgrade FCS2 via Software Update.

5) Started sharing from the Qmaster preference pane in System Preferences.

The key, I think, was compeleting these steps before attempting to run Compressor again. Previously I had tested Compressor before doing the updates.

September 2nd, 2007, 05:26 PM	#1
Peter Wiley Major Player Join Date: Apr 2002 Location: Lewisburg PA Posts: 752	Compressor 3.0 Major Headache for Me Can't speak for all, of course, but since upgrading to FCS 2 Friday, Compressor has not worked, even after two reinstalls after following Apple's troubleshooting suggestions. Compressor rejects attempts to submit any material for processing with a "Can't submit to Queue" error. Search of the Compressor support forum at www.apple.com suggests that a number of people on Intel and PowerMacs are having the same problem. These seems to be no one fix that works . . . some have had to wipe their system drives. The problem seems to lie in the set up of the qmasterd process. I be interested to know if anyone else has had a similar problem and/or if they found a solution.

September 3rd, 2007, 01:27 PM	#2
Peter Wiley Major Player Join Date: Apr 2002 Location: Lewisburg PA Posts: 752	For the record, I finally got Compressor to work . . . after the second time reinstalling it. What I did was: 1) Delete the previous installation per the instructions on Apple's Compressor troubleshooting page. 2) Reinstall FCS2 from the upgrade disk (deselecting the install content options to save time) 3) Install the Qmaster that's included on the FSC2 Upgrade disk in the extras folder. 4) Upgrade FCS2 via Software Update. 5) Started sharing from the Qmaster preference pane in System Preferences. The key, I think, was compeleting these steps before attempting to run Compressor again. Previously I had tested Compressor before doing the updates.