Kernal Panic help

[John Godwin]

I've installed the new FCPX update on my iMac system, my second system, and it appears to be working fine. As part of the process I had to update the OS to 10.6.8 from 10.6.7.

So I felt that was successful and have tried to do the same on my mac tower primary system. This is the system that was built for me by a local systems integrator but has never worked as smoothly as it should and still crashes several times a day. I finally gave up hoping the systems integrator would ever make good on the setup after a couple of years, which is a long story and I won't bore you with it here.

On trying the update on the tower system, though, I get a "panic" on rebooting after the update of the OS. This is before even attempting to install the FCPX update. I get the restart message and the system always goes to the "panic" screen and hangs there, requiring a reboot which results in another hang.

I had made CCC clones of the system drive before doing the update, so I can boot to one of those, then CCC clone the system drive back to itself, and everything works normally. If I try to update the OS I get the "panic" screen again and the cycle repeats.

I'm pasting the error report below. I'm well out of my depth in trying to make sense of the report. I'd appreciate any help I can get on what the problem is and how to fix it.

Thanks in advance.

John


KERNAL PANIC

Interval Since Last Panic Report: 2097830 sec

Wed Sep 21 09:03:54 2011
panic(cpu 0 caller 0x560821): "getPhysicalSegment() out of 32b range 0x3f20000000, len 0x0, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1504.15.3/iokit/Kernel/IOMemoryDescriptor.cpp:1594
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x84c3bcc8 : 0x21b837 (0x5dd7fc 0x84c3bcfc 0x223ce1 0x0)
0x84c3bd18 : 0x560821 (0x5e6dfc 0x20000000 0x3f 0x0)
0x84c3bd68 : 0x55d2df (0xb51c280 0x0 0x0 0xbf13200)
0x84c3bd88 : 0x55ceee (0xbf13200 0x0 0x0 0x10000)
0x84c3bda8 : 0x850efdd7 (0xbf13200 0x0 0x0 0xffffffff)
0x84c3be18 : 0x543f60 (0x857cc000 0xb302a80 0x1 0x506b76)
0x84c3be78 : 0x542137 (0xb302a80 0x857cc000 0x84c3bf0c 0x51a1b0)
0x84c3bf28 : 0x5426e9 (0xb302a80 0xbfbb580 0x0 0x516766)
0x84c3bf78 : 0x5443d5 (0xb302a80 0x8 0x84c3bfac 0x1)
0x84c3bfc8 : 0x2a179c (0xbf124e0 0x0 0x2a17ab 0xc0cbb7c)
Kernel Extensions in backtrace (with dependencies):
com.aja.iokit.kona3(6.5.0)@0x850c3000->0x85107fff
dependency: com.apple.iokit.IOSerialFamily(10.0.3)@0x7987b000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x797d2000
dependency: com.apple.iokit.IOAudioFamily(1.8.3fc2)@0x84ff7000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x85724000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacPro3,1 (Mac-F42C88C8)

System uptime in nanoseconds: 21757285854
unloaded kexts:
(none)
loaded kexts:
com.sony.pci.SxS64 1.0
com.sony.pci.SxS 1.0
com.microsoft.driver.MicrosoftMouseUSB 6.2.2
com.microsoft.driver.MicrosoftMouse 6.2.2
com.aja.iokit.kona3 6.5.0
com.roxio.BluRaySupport 1.1.6
com.ATTO.driver.ATTOExpressSASRAID 3.3.0
com.apple.driver.AppleIntelPenrynProfile 17 - last loaded 21248009039
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelNehalemProfile 11
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPortBrcm43xx 423.91.27
com.apple.GeForce 6.3.6
com.apple.driver.AppleIntel8254XEthernet 2.1.3b1
com.apple.driver.AppleUSBDisplays 289
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.CSRHIDTransitionDriver 2.4.5f3
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleUSBUHCI 4.2.0
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.12
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.nvidia.nv50hal 6.3.6
com.apple.NVDAResman 6.3.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.CSRUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.driver.AppleUSBHIDKeyboard 141.5
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleHIDKeyboard 141.5
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.1
com.apple.driver.AppleFileSystemDriver 2.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IOSCSIParallelFamily 2.1.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 3 GHz, 6 GB, SMC 1.25f4
Graphics: NVIDIA GeForce 8800 GT, NVIDIA GeForce 8800 GT, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: pci-bridge, sppci_pci2pcibridge, Slot-3
PCI Card: pcif1d0,c0ff, sppci_video, Slot-3@8,12,0
PCI Card: pci-bridge, sppci_pci2pcibridge, Slot-3
PCI Card: NVIDIA GeForce 8800 GT, Display, Slot-1
PCI Card: ATTO ExpressSAS R380, sppci_raid, Slot-2
Serial ATA Device: ST3320820AS_P, 298.09 GB
Serial ATA Device: ST3500630NS, 465.76 GB
Parallel ATA Device: OPTIARC DVD RW AD-7170A
Parallel ATA Device: OPTIARC DVD RW AD-7170A
USB Device: Hub, 0x05ac (Apple Inc.), 0x912f, 0xfd500000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd510000
USB Device: Microsoft Wireless Optical Mouse® 1.00, 0x045e (Microsoft Corporation), 0x00e1, 0xfd511000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfd512000
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0x9221, 0xfd520000
USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0201, 0xfd200000
USB Device: USB 2.0 Hub, 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0xfd270000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x5d200000
FireWire Device: unknown_device, Unknown
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: unknown_device, Unknown

[Tim Dashwood]

I think as a general rule it isn't possible to update Hackintosh systems with normal system updates. I've never fiddled with one but I have to assume Apple does their best to shut down whatever exploit was used to modify the system so it would boot on non-Apple hardware.

You should talk to your systems integrator guy because we don't have the expertise to sort out this specific kind of hardware issue in this forum.

[John Godwin]

I guess I wasn't clear - this isn't a hack, it's a Mac pro tower. The systems integrator installed the kona card and raid controller but the computer is a legal Mac pro tower.

[William Hohauser]

Are the cards updated as well? Are the cards certified with the most recent 10.6? And all of your third party system add-ons? In the end you might need to do a clean install of your system OS from the master disks. Don't worry, it's not hard to do with Snow Leopard and there are instructions in the FCP 7 group.

[John Godwin]

Thanks for the reply. I was hoping someone would be able to pick that out from the kernel panic report, actually. I'm working on a number of projects, shooting and editing, and was hoping to avoid a lot of trouble shooting right now. I expect I'll eventually have to work my way through possibilities just as you suggest, but probably won't have extensive time until well into December.

There's no huge rush for me, just hoping someone more knowledgeable could read the panic report and save me some time.

Thanks again.

[Craig Seeman]

Update to OS 10.6.8 using Apple's Combo Updater. NEVER use Software Update. It may not reliably clean things up. Combo Updater will do a clean update of various components.

Generally though, Kernel Panics are hardware related. Pull all peripherals and third party PCIe cards out. Use the Combo Updater to update. BTW always Repair Disk Permissions before updating as well.

Any number of things wrong such as non compliant RAM as well so you want to look for and pull out any RAM that didn't come with your system.

[John Godwin]

Craig,

All sounds like excellent advice and I'll take it when I get a few days in a row to deal with the upgrade. I assume if I keep a CCC clone of the system drive (I usually keep 2, one on a second internal drive and another on an external) I can always revert?

For that matter I've also considered putting in a new system drive and installing Lion, which I understand does support FCS 3.

Thanks for the help.

[Jordan Hooper]

Originally Posted by John Godwin

Craig,

For that matter I've also considered putting in a new system drive and installing Lion, which I understand does support FCS 3.

Thanks for the help.

Yes, but not completely.

See this handy app compatibility with Lion website and look for Final Cut Studio.
App Compatibility Table - RoaringApps

[Craig Seeman]

Doing a clean install on a new drive would certainly help. Lion is fine although there's a few more kinks being ironed out. 10.7.2 is coming soon.

The cloned OS may well have cloned whatever the problem is.

I recommend the OS combo updater because it often cleans up bad parts of the OS. Software update doesn't always do the cleanest job of overwriting old bits so I generally recommend against using that ever.

A kernel panic is not a typical bit of OS issue. It's almost always linked to hardware but it could be a kext incompatibility with a third party hardware. It might also be non compliant RAM. I'd really suggest you should strip the computer down of third party hardware, peripherals, RAM and see what happens.

[Ryan ONeil]

I'm having horrible kernel panic problems on my Macbook Aluminum Unibody (8 gb ram, 500 gb hd). I've changed the ram to three different sets and completely reinstalled Lion. Even my iMac had a kernel panic the other day. I'm not enjoying the Lion upgrade.

[William Hohauser]

My experience with Lion has been fine on a 17" unibody MacPro with 8 gb RAM and a 2009 Mac Pro with 12gb. It's really hard sometimes to track the problem down but it's usually (as said before) a hardware issue. Sometimes with scanners or old drives. Is there a way to do a real clean install with Lion?

[John Godwin]

Thanks again for the replies. I have no great urgency to do this upgrade. I'm beginning to think I'll try a full system install of Lion on a new drive and then add everything else in. In January.

[John Godwin]

Just to wrap this up ... Turns out it was the Kona card drivers. I updated those, then did the combo update, and everything is running very well.

Thanks again for the help.

[Daniel Epstein]

Good Call on the Kona Drivers. I heard something about that at a meeting here in NY about having to deinstall old AJA drivers before upgrading.