Rimage DVD Duplicator HELP at DVinfo.net

Tim Snyder · August 16th, 2006, 01:28 PM

We own a Rimage DTP 1500 and recently moved it to a new computer. We followed the instructions to install the software. When we start the production server up, it doesn't see the printer. I know that the autoloader runs through printer. We have owned this machine for 3 years now and I feel like I have been through this before and it is just a setting that is not right, but I can't remember. Rimage wont talk to me since they just stopped talking calls on this machine. I have replaced all of the cables, so I know it's not that. I am taking a shot in the dark that someone on here knows what needs to be done.

Thanks for your help.
Tim

Glenn Davidson · August 16th, 2006, 02:12 PM

I have a different Rimage Printer. However, my first thought is you may need to download an updated printer driver from Rimage Support.

Tim Snyder · August 16th, 2006, 02:29 PM

Thanks for responding. We have downloaded all of the updates, I believe that we have the current printer driver.

The computer sees the printer. I can even run a head cleaning. It just doesn't show the printer when I start up the production server.

Thanks
Robin

August 16th, 2006, 01:28 PM	#1
Tim Snyder Regular Crew Join Date: Jun 2005 Location: Louisville KY Posts: 188	Rimage DVD Duplicator HELP We own a Rimage DTP 1500 and recently moved it to a new computer. We followed the instructions to install the software. When we start the production server up, it doesn't see the printer. I know that the autoloader runs through printer. We have owned this machine for 3 years now and I feel like I have been through this before and it is just a setting that is not right, but I can't remember. Rimage wont talk to me since they just stopped talking calls on this machine. I have replaced all of the cables, so I know it's not that. I am taking a shot in the dark that someone on here knows what needs to be done. Thanks for your help. Tim

August 16th, 2006, 02:12 PM	#2
Glenn Davidson Major Player Join Date: Dec 2005 Location: Nevada City, California Posts: 499	I have a different Rimage Printer. However, my first thought is you may need to download an updated printer driver from Rimage Support.

August 16th, 2006, 02:29 PM	#3
Tim Snyder Regular Crew Join Date: Jun 2005 Location: Louisville KY Posts: 188	Thanks for responding. We have downloaded all of the updates, I believe that we have the current printer driver. The computer sees the printer. I can even run a head cleaning. It just doesn't show the printer when I start up the production server. Thanks Robin