Anyone else not getting e-mail updates? at DVinfo.net

Rob Kroeger · December 21st, 2004, 08:20 PM

Hey There! I appologize if this has been mentioned, but I no longer get e-mail updates notifying me of new messages to subscribed topics. Is anyone having this problem? Its a real bummer. Thanks!

Ken Tanaka · December 21st, 2004, 08:32 PM

The basic checklist for this is:
- Has your address changed?
- Are you sure your registered address is correct?
- Have you checked to make sure that notification is still set as default for threads to which you post?
- Failing the above, have you made sure that you are specifying notification on your posts?

Rob Kroeger · December 22nd, 2004, 03:24 PM

Hey Ken! Yeah I have a go on everything you asked. I used to get them just fine! The only way I can see the posts is if I manually go back to the forums and look, very frustrating. I didnt change anything, and I looked all over my e-mail settings as well as the forum options. Wierd? Anyone have any ideas?

Ken Tanaka · December 22nd, 2004, 03:30 PM

Your profile setting appear correct, with your email address as "Rob1547" at you-know-where.

Perhaps the notifications are being spam-filtered at your end?

James Emory · December 23rd, 2004, 04:49 PM

I have experienced some latency with notifications lately. Sometimes for a whole day if not just a few hours.

Charles Papert · January 2nd, 2005, 12:14 PM

Hey Ken!

I'm having trouble too.

Regarding "Have you checked to make sure that notification is still set as default for threads to which you post?", I can't find that check box where I would expect it to be (under options). Where exactly is it (and what other items surround it, in case it's hidden on my end for some reason)?

Ken Tanaka · January 2nd, 2005, 02:36 PM

Charles,
Indeed, your admin profile has the default notification setting turned off. I fixed it in the control panel. But reviewing the CP settings accessible to users I no longer see this option. Huh! I could swear that this was once on the User CP panel, as I recall toggling it before I became and admin. Perhaps a more recent version of the BB software removed it.

Chris Hurd · January 2nd, 2005, 04:51 PM

I'll check into it... be advised we'll be updating our forum software soon.

Pete Wilie · January 2nd, 2005, 05:56 PM

I have never received a email notification of new posts to either a thread I have subscribed to, or to a forum I have subscribed to.

I always check "Email Notification" at the bottom of the thread I'm interested in.

I did receive email from your site when I registered. My email has not changed since registration.

If I go to "user cp", the threads I have subscribed to are listed at the bottom of this page. But no email.

This "user cp" page also lists the forums I have subscribed to.

Email notification works for all other sites/forums that I belong to.

Having email notification would be a great improvement.

Regards,
Pete

Ken Tanaka · January 2nd, 2005, 06:15 PM

Pete,
Your default notification flag, and your admin email notice flag (not user-accessible), were both off. I've toggled them on. See if this makes a difference.

Pete Wilie · January 3rd, 2005, 05:12 PM

Ken,

Thanks for the help, but unfortunately I'm still not getting any email notifications.

I did notice that the "Email Notification" checkbox was automatically checked when I was composing my reply.

Best Regards,
Pete

Ken Tanaka · January 3rd, 2005, 05:52 PM

Nuts. I double-checked your email address (earthlink) and it appears OK. Could Earthlink be filtering your notices as spam?

Pete Wilie · January 3rd, 2005, 08:58 PM

Ken,

I don't think it's an Earthlink problem.

I routinely get email from other boards that have auto-notify service.

When an email is suspected of either spam or virus infection, it is put into a special folder. I don't have any email from DVInfo.net in this folder.

Just to be absolutely sure, I have temporarily turned off spam and virus checking in my Earthlink account. I'll subscribe to several additoinal threads/forums to see if I get a notify.

Thanks again for your help.

Pete

Stephen Sawchuk · January 3rd, 2005, 09:16 PM

<<<-- Originally posted by Chris Hurd : I'll check into it... be advised we'll be updating our forum software soon. -->>>

Are you going to vBulletin 3?

Chris Hurd · January 3rd, 2005, 10:07 PM

It's definitely under consideration, but rest assured that if it's some other solution, the forum database will be preserved intact.

December 21st, 2004, 08:20 PM	#1
Rob Kroeger Regular Crew Join Date: Nov 2004 Location: Saratoga Springs, Ut Posts: 31	Anyone else not getting e-mail updates? Hey There! I appologize if this has been mentioned, but I no longer get e-mail updates notifying me of new messages to subscribed topics. Is anyone having this problem? Its a real bummer. Thanks!

December 21st, 2004, 08:32 PM	#2
Ken Tanaka Retired DV Info Net Almunus Join Date: Dec 2001 Location: Chicago, IL Posts: 6,943	The basic checklist for this is: - Has your address changed? - Are you sure your registered address is correct? - Have you checked to make sure that notification is still set as default for threads to which you post? - Failing the above, have you made sure that you are specifying notification on your posts? __________________ Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com

December 22nd, 2004, 03:30 PM	#4
Ken Tanaka Retired DV Info Net Almunus Join Date: Dec 2001 Location: Chicago, IL Posts: 6,943	Your profile setting appear correct, with your email address as "Rob1547" at you-know-where. Perhaps the notifications are being spam-filtered at your end? __________________ Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com

January 2nd, 2005, 12:14 PM	#6
Charles Papert Wrangler Join Date: Jan 2002 Location: Los Angeles, CA Posts: 6,810	Hey Ken! I'm having trouble too. Regarding "Have you checked to make sure that notification is still set as default for threads to which you post?", I can't find that check box where I would expect it to be (under options). Where exactly is it (and what other items surround it, in case it's hidden on my end for some reason)? __________________ Charles Papert www.charlespapert.com

January 2nd, 2005, 02:36 PM	#7
Ken Tanaka Retired DV Info Net Almunus Join Date: Dec 2001 Location: Chicago, IL Posts: 6,943	Charles, Indeed, your admin profile has the default notification setting turned off. I fixed it in the control panel. But reviewing the CP settings accessible to users I no longer see this option. Huh! I could swear that this was once on the User CP panel, as I recall toggling it before I became and admin. Perhaps a more recent version of the BB software removed it. __________________ Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com

December 22nd, 2004, 03:24 PM	#3
Rob Kroeger Regular Crew Join Date: Nov 2004 Location: Saratoga Springs, Ut Posts: 31	Hey Ken! Yeah I have a go on everything you asked. I used to get them just fine! The only way I can see the posts is if I manually go back to the forums and look, very frustrating. I didnt change anything, and I looked all over my e-mail settings as well as the forum options. Wierd? Anyone have any ideas?

December 23rd, 2004, 04:49 PM	#5
James Emory Regular Crew Join Date: Aug 2002 Location: Atlanta, Georgia Posts: 1,892	I have experienced some latency with notifications lately. Sometimes for a whole day if not just a few hours.

January 2nd, 2005, 04:51 PM	#8
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,369 Images: 513	I'll check into it... be advised we'll be updating our forum software soon. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

January 2nd, 2005, 05:56 PM	#9
Pete Wilie Major Player Join Date: Nov 2004 Location: Houston, TX Posts: 331	Never Received eMail Notification I have never received a email notification of new posts to either a thread I have subscribed to, or to a forum I have subscribed to. I always check "Email Notification" at the bottom of the thread I'm interested in. I did receive email from your site when I registered. My email has not changed since registration. If I go to "user cp", the threads I have subscribed to are listed at the bottom of this page. But no email. This "user cp" page also lists the forums I have subscribed to. Email notification works for all other sites/forums that I belong to. Having email notification would be a great improvement. Regards, Pete

January 2nd, 2005, 06:15 PM	#10
Ken Tanaka Retired DV Info Net Almunus Join Date: Dec 2001 Location: Chicago, IL Posts: 6,943	Pete, Your default notification flag, and your admin email notice flag (not user-accessible), were both off. I've toggled them on. See if this makes a difference. __________________ Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com

January 3rd, 2005, 05:12 PM	#11
Pete Wilie Major Player Join Date: Nov 2004 Location: Houston, TX Posts: 331	Ken, Thanks for the help, but unfortunately I'm still not getting any email notifications. I did notice that the "Email Notification" checkbox was automatically checked when I was composing my reply. Best Regards, Pete

January 3rd, 2005, 05:52 PM	#12
Ken Tanaka Retired DV Info Net Almunus Join Date: Dec 2001 Location: Chicago, IL Posts: 6,943	Nuts. I double-checked your email address (earthlink) and it appears OK. Could Earthlink be filtering your notices as spam? __________________ Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com

January 3rd, 2005, 08:58 PM	#13
Pete Wilie Major Player Join Date: Nov 2004 Location: Houston, TX Posts: 331	Ken, I don't think it's an Earthlink problem. I routinely get email from other boards that have auto-notify service. When an email is suspected of either spam or virus infection, it is put into a special folder. I don't have any email from DVInfo.net in this folder. Just to be absolutely sure, I have temporarily turned off spam and virus checking in my Earthlink account. I'll subscribe to several additoinal threads/forums to see if I get a notify. Thanks again for your help. Pete

January 3rd, 2005, 09:16 PM	#14
Stephen Sawchuk Regular Crew Join Date: Jun 2004 Location: Oxford, Michigan Posts: 51	<<<-- Originally posted by Chris Hurd : I'll check into it... be advised we'll be updating our forum software soon. -->>> Are you going to vBulletin 3?

January 3rd, 2005, 10:07 PM	#15
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,369 Images: 513	It's definitely under consideration, but rest assured that if it's some other solution, the forum database will be preserved intact. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!