Synch issue/frame loss using Odyssey 7Q with FS700 at DVinfo.net

Gareth Hudson · November 28th, 2016, 05:23 PM

Hi All
Just wondering if this is a problem anyone has experience with and might have a solution that bests my temporary fix in post.

First the set-up:
video recorded for 57 minutes with the following set-up:
FS-700 outputting 4K RAW 24p
Odyssey Q7 recording 4K - HD prores 422 24fps (firmware 2015.12)
Premiere Pro CC 2017

Problem
If the clips are transferred from the folder using Prores transfer 2.5.0 the resulting file goes over 12 seconds out of synch by the time the clip ends.
If the individual files are stacked next to each other on a timeline they all have a gap of 6 frames of audio between each one.

Is this a firmware issue or is there a link in the set-up that might be putting the video into 23.98fps?! I'm baffled by the issue and it's frustrating having to spend time fixing the issue in post. Any answers most welcome!

Chris Medico · November 28th, 2016, 08:34 PM

I will have to check when I get back in reach of the camera but the FS700 doesnt do true 24fps. It is only 23.98.

Did you have the oddsyee locked to 24 or set for same as source?

Dan Keaton · November 29th, 2016, 08:42 AM

Dear Gareth,

Chris is correct.

The FS700 lists 24 frames per second in the camera menus, but at least in NTSC countries, the output is 23.98 (23.976).

I do recommend that you update to our latest firmware, 2016.10.1641.

If you had the Project Rate in the Odyssey set to 24.00 fps, then you will have the symptoms you describe.

But, we have a solution for you.

Please use on CD ProRes Transfer Tool, available on our website, under Support, under Software Utilities.

Point the Source to your Files.

Create a new Destination Folder and Point the Destination to the new Folder.

Then set the Project Frame rate to 23.98 in our Tool, then click Transfer.

And you may call me.

seven one nine --- nine three zero --- one three seven six or

Skype: dan (dot) keaton1

We will be happy to help.

We do recommend that you use our CD ProRes Transfer Tool for uploading the files.

Respectfully,

Gareth Hudson · November 29th, 2016, 01:14 PM

exactly right! changing the frame rate on the transfer tool fixed the issue and it's good to know about the FS700. While I'm in the UK it was a stateside purchase.
Very much appreciate your time and swift response. It has saved some headaches!
Cheers!

Dan Keaton · November 29th, 2016, 01:35 PM

Dear Gareth,

I am happy to hear that your issue is now resolved.

You can always call us at:

720-221-3861 during normal business hours in Colorado Springs or
seven one nine --- nine three zero --- one three seven six (24/7)

Dear Chris,

Thank you for helping!

Respectfully,

November 28th, 2016, 05:23 PM	#1
Gareth Hudson Tourist Join Date: Jan 2016 Location: Newcastle upon Tyne Posts: 2	Synch issue/frame loss using Odyssey 7Q with FS700 Hi All Just wondering if this is a problem anyone has experience with and might have a solution that bests my temporary fix in post. First the set-up: video recorded for 57 minutes with the following set-up: FS-700 outputting 4K RAW 24p Odyssey Q7 recording 4K - HD prores 422 24fps (firmware 2015.12) Premiere Pro CC 2017 Problem If the clips are transferred from the folder using Prores transfer 2.5.0 the resulting file goes over 12 seconds out of synch by the time the clip ends. If the individual files are stacked next to each other on a timeline they all have a gap of 6 frames of audio between each one. Is this a firmware issue or is there a link in the set-up that might be putting the video into 23.98fps?! I'm baffled by the issue and it's frustrating having to spend time fixing the issue in post. Any answers most welcome!

November 28th, 2016, 08:34 PM	#2
Chris Medico Inner Circle Join Date: Aug 2006 Location: Efland NC, USA Posts: 2,322	Re: Synch issue/frame loss using Odyssey 7Q with FS700 I will have to check when I get back in reach of the camera but the FS700 doesnt do true 24fps. It is only 23.98. Did you have the oddsyee locked to 24 or set for same as source? __________________ http://www.LandYachtMedia.com

November 29th, 2016, 08:42 AM	#3
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Re: Synch issue/frame loss using Odyssey 7Q with FS700 Dear Gareth, Chris is correct. The FS700 lists 24 frames per second in the camera menus, but at least in NTSC countries, the output is 23.98 (23.976). I do recommend that you update to our latest firmware, 2016.10.1641. If you had the Project Rate in the Odyssey set to 24.00 fps, then you will have the symptoms you describe. But, we have a solution for you. Please use on CD ProRes Transfer Tool, available on our website, under Support, under Software Utilities. Point the Source to your Files. Create a new Destination Folder and Point the Destination to the new Folder. Then set the Project Frame rate to 23.98 in our Tool, then click Transfer. And you may call me. seven one nine --- nine three zero --- one three seven six or Skype: dan (dot) keaton1 We will be happy to help. We do recommend that you use our CD ProRes Transfer Tool for uploading the files. Respectfully, __________________ Dan Keaton Augusta Georgia

November 29th, 2016, 01:14 PM	#4
Gareth Hudson Tourist Join Date: Jan 2016 Location: Newcastle upon Tyne Posts: 2	Re: Synch issue/frame loss using Odyssey 7Q with FS700 exactly right! changing the frame rate on the transfer tool fixed the issue and it's good to know about the FS700. While I'm in the UK it was a stateside purchase. Very much appreciate your time and swift response. It has saved some headaches! Cheers!

November 29th, 2016, 01:35 PM	#5
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Re: Synch issue/frame loss using Odyssey 7Q with FS700 Dear Gareth, I am happy to hear that your issue is now resolved. You can always call us at: 720-221-3861 during normal business hours in Colorado Springs or seven one nine --- nine three zero --- one three seven six (24/7) Dear Chris, Thank you for helping! Respectfully, __________________ Dan Keaton Augusta Georgia