Terrific support

Claude Mangold · June 19th, 2012, 03:30 PM

While shooting in Switzerland in May, we had a setup problem with a rental Nanoflash. There was no local support. Dan Keaton was totally available and solved the problem trans-atlantically for us via Skype, despite the time zone differences. It must have been somthing like 5AM for him.

The Nanoflash worked impeccably during the takes later in the day.

I was VERY impressed with this customer service. Many Thanks !

Dan Keaton · June 20th, 2012, 02:34 AM

Dear Claude,

Thank you very much.

All of our team strives to provide world-class customer service.

It is nice to know when we succeed!

June 19th, 2012, 03:30 PM	#1
Claude Mangold Major Player Join Date: Dec 2006 Location: Berlin and Geneva Posts: 259	Terrific support - many thanks ! While shooting in Switzerland in May, we had a setup problem with a rental Nanoflash. There was no local support. Dan Keaton was totally available and solved the problem trans-atlantically for us via Skype, despite the time zone differences. It must have been somthing like 5AM for him. The Nanoflash worked impeccably during the takes later in the day. I was VERY impressed with this customer service. Many Thanks !

June 20th, 2012, 02:34 AM	#2
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Re: Terrific support - many thanks ! Dear Claude, Thank you very much. All of our team strives to provide world-class customer service. It is nice to know when we succeed! __________________ Dan Keaton Augusta Georgia